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Post subject: Re: Fender Would Like Your Feedback...
Posted: Mon Nov 17, 2014 11:18 pm
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Dear Fender ( Alan ),

The last time Fuse was updated was "March, 2014". That is almost 8 months since the last update. There are 22 pages and hundreds of requests. If the good people at Fender do not support their products and give us updates, this will look very bad for Fender. Most of us Mustang owners are not happy with the "dragging of feet" by Fuse programmers and/or Fender management. It seems to me that Fender is just hoping we will just give up and go away and quit bothering them about Fuse.

Please don't get me wrong here. I think that the Mustang amp is a great amp. That being said, the customers who purchased the Mustang Amp would really like to see Fender "Supporting" their Amp and Software. All we see are request going in and nothing coming out. If Alan, the Fender rep that reads this forum is not privileged to the information, or can not say what is in the works (if anything), then that tells me "Nothing" is in the works and "Nothing" will happen. If a new release of Fuse is coming soon, how are we, the Mustang owners, going to know this unless Fender says something. Has Fender gotten so big they don't care anymore about us, the consumer? ((Can you tell I'm not happy?))

I keep coming back to this forum every month and find NOTHING. No news or even a hope for modifications to Fuse. I am about to give up, sell my Mustang III, and get out my peddle board again. There are so many other products out there that directly compete with the Mustang amps it's not funny.

Yes I can continue to use my Mustang III amp the way the software is, and fight through it just like I have been from the beginning. I just would of thought that Fender cared about their loyal customers. (( which some of us are losing our loyalty over this ))

For what it's worth, I've said my piece. If it is like all the other Fuse users that have posted here, this will probably just end up nowhere. But to my fellow Fender Mustang owners, it is time for action. I'm going to call Fender tomorrow and complain about this. If enough of us call, then maybe.......just maybe.....they will listen.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 4:27 am
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"For what it's worth, I've said my piece. If it is like all the other Fuse users that have posted here, this will probably just end up nowhere. But to my fellow Fender Mustang owners, it is time for action. I'm going to call Fender tomorrow and complain about this. If enough of us call, then maybe.......just maybe.....they will listen."

Larry:

Thank you for writing your excellent post!

Send me a name and/or number to call...I'll jump right on it!

And after you call, please let the rest of us know what...if anything...you are told.

I just recently (July) bought my Mustang III. Like you, I love the amp, but I am very disappointed by Fender's "tell us what you want but we'll tell you nothing" approach to FUSE.

How about others? Anyone else out there willing to make a phone call?


Last edited by grritz on Tue Nov 18, 2014 6:53 am, edited 1 time in total.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 6:34 am
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LarryLenz wrote:
The last time Fuse was updated was "March, 2014". That is almost 8 months since the last update.

It's a bit worse than that - it's actually from 2014-01-31 - it just took a long time to reach the customers.
From what I can tell, the software has not changed since release, and this and other "updates" have only been bugfix releases. I.e. exactly none of the suggestions have been heeded, nor have they come up with any improvements themselves.

But it's kind of hard to document, because Fender TSL overwrites the release notes with the latest version. There isn't any public changelog either, so it isn't easy to tell what happened before. And in the case of the latest "release", they didn't bump the minor revision or change the file name either, so there are at least two different 2.7.1 versions out there with the exact same file name. I have one from August 2013 with files from May 2013, and one from March 2014 with files from January 2014. They're both "FenderFUSE_FULL_2.7.1.exe". That's mind-boggling in itself.

Suggestion: If those able to make decisions exist and ever decides to release software again, please use release control. Where you have a new part number, a new file name and a changelog. It will make it easier for support too.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 6:48 am
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arth1:

LarryLenz says he's going to call Fender today. I'm on record that I will, too.

Are you ready to call Fender about this? Maybe if we get enough people to call, something might happen.

...though I'm not holding my breath.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 2:02 pm
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Hi ExperimentalJoe,

Thanks for your feedback. In regard to a couple of the thoughts you have here, I have some specific information. Please see my responses below. And please let us know if we can assist further at the moment.

Best Regards,

Alan

- Second the idea of having an easy way to resort presets in one fell swoop vs having to save them individually and master a game to remember how they all can be arranged without losing any.

Here, you can use the Backup/Restore function in the Main Menu/Utilities in Fender® FUSE™.

- Second the idea of real-time hearing the changes whilst fussing with parms vs having to save first.

In regard to hearing real time changes, you should be able to be able to hear changes as you make adjustments, then save those changes, if desired. Please let me know if you are having thouble with this, or if I misunderstood your comments here.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 3:21 pm
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"And please let us know if we can assist further at the moment..."

Well, Alan...I think at least a few of us here have made it perfectly clear that the way you can "assist further" is by letting us know the future of FUSE.

...If there is one.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 3:24 pm
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Ok guys, I just got off the phone with Fender, and actually talked with Alan, the TSL. Alan is a really nice guy and in my opinion, doing everything he can to help us with Fuse. So here is what Alan and I talked about:

1. Is Fender Fuse Dead?
Alan: No, Fender is continuing development on Fuse.
2. Can you tell me anything about a newer version of Fuse?
Alan: Not at this time. I am working very hard to bring all the information that is posted on the Fender Fuse forum to the appropriate Fender Management. They have heard what you all have said, and are asking for.
3. When will we be told if, or when, a new version of Fender Fuse will be released?
Alan: I can not say anything at this time. However, we at Fender are listening to everyone's comments and concerns. I have taken all of the ideas posted on the forums and given them to the appropriate Fender management for review. Management isn't forgetting about anyone, and is continuing development of Fender Fuse. Please just be patient and check this forum from time to time for any news regarding Fuse.

After talking with Alan, I can assure everyone that he is really a great guy and he is in tune with us. (like the little pun? lol ) He knows what we want and has passed on everything to upper management at Fender. We have to realize that with all the things Fender is involved in takes up a lot of time and effort. Alan wants what we want..... and Update to Fender Fuse software, not just bug fixes (which is always good), but some enhancements that all Fender Mustang owners want and Need !!!!!

Here is my take:
================
Alan is doing everything he can to help us.
Fender has not forgot about us.
Fender is continuing development on Fuse.
Thanks to Alan, Fender is hearing our concerns and requests.

So, all we can do as Fender Mustang owners, who use Fender Fuse, is to just give Fender some time to work things out so they can satisfy us and get some of the Fuse upgrades we all desperately need. If after several months we hear nothing, then we as a group need to step things up and insure that Fender hears us. I, for one, live close to Scottsdale, Arizona so I can drive there in a few hours and visit them in person. Which I will do if nothing is announced or released, say in 6 months from now. I'm putting this on my calendar as I type. I truly feel in my heart that Fender will help us and add some very needed modifications to Fuse. Don't think that everything we've posted on this forum will be in an update. But I'm sure that the ones asked for the most will take priority, like moving presets around, etc;.

Let me know what you guys think. We are frustrated, upset, and pissed off at the lack of Fuse updates, and the lack of any information that they are even considering updating Fender Fuse. I, for one, am going to give them 6 months to give us "Something". At least a list of some of the changes and updates they will be making in Fuse Software. Heck, I'd even settle for "Hi guys, we are working on an update for Fender Fuse, which will be out soon".

Take care my fellow Mustang and Fuse friends. I believe there IS hope.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 4:57 pm
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Hi LarryLenz,

It was great to speak with you today. And I appreciate you taking time to contact me and to post this additional information here. I am indeed working with the appropriate people here to get additional information to offer to you and all of our Fender® FUSE™ users as soon as possible. Have a nice evening.

Best Regards,

Alan

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 5:56 pm
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LarryLenz:
Thank you for calling Alan and especially for sharing your information with us. As you say, perhaps there is hope.

Alan:
Thank you for sharing what you could with LarryLenz. It's important to us Fender fans that we know what's going on and what to expect. It's especially good to hear you say that Fender is continuing development of Fender Fuse. That's very encouraging.

Thank you both and I look forward to hearing good stuff about Fuse soon!


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 18, 2014 6:14 pm
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Quote:
Alan: No, Fender is continuing development on Fuse.

Can you be a bit less vague? "Continuing development" can mean just sustaining development, i.e. bug/compatibility fixes, i.e. what we've seen so far.
Are you actually developing features, not just bug/compatibility fixes?


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Nov 19, 2014 2:47 pm
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Hi arth1,

My take from Alan yesterday is that Fender IS continuing Development on Fuse. Which to me means that they are listening to us and will update the Fuse software. Remember that Alan is put in the middle of us Mustang owners and Fender Corporation. He can only say what Fender will allow him to say. As I said to him yesterday, we Mustang owners are not happy, and that we NEED to hear that they are going to update Fuse and what they are going to add and/or update. As always, we DO want them to do Bug Fixes for sure. At this time, all we can do is wait. Like I said in my post, I will only give them 6 months. If we haven't heard anything by then, I'm driving to Scottsdale Arizona and will talk to Fender face to face. If you and others would like to coordinate this "face to face" talk, I would be willing to work with you guys in picking a suitable date and time so we can all go together to Fender and show them we are serious about Fuse.

My feeling is that we will hear something before the 6 months time frame has passed. But like you, I'm very pissed off that Fuse hasn't been updated at all. I would suggest that you call Alan yourself. His phone number is at the bottom of all of his posts, and he is more than willing to talk with anyone that calls. I find that if you want to get something done, you have to do it yourself. So I called Alan. All of you that want Fender Fuse enhanced should take action. As we have seen, posting here isn't doing us any good at all, other than giving Fender ideas on how to update their Fuse software. I made 2 posts complaining, and then called Fender and talked with Alan. If this forum isn't getting us anywhere, then we need to take the next step, which I did. I called Fender. My next step is to talk to them face to face.

What is your plan arth1? I know you are frustrated. I am too. Hundreds of us are frustrated. How long have we been bashing Alan and Fender? A long, long time, with nothing to show for it. In my eyes, complaining on this forum isn't working. Lets give them the benefit of the doubt and wait 6 months. If nothing is announced by Fender in that 6 month period, then lets try and do something that might work. Like calling them or visiting them in person. Just my opinion arth1. I'm trying to help all of us. Won't you help us too? This goes to everyone who owns a Mustang amplifier and uses Fender Fuse software. If you really want something to happen, then YOU need to do something other than post. Call Fender.....Call Alan....Go visit Fender in person....What ever it takes to show Fender that we are tired of waiting and that we love their amp and software so much that we want to see it improved so we can enjoy our music more.

Lets all work together on this. Lets be positive. Remember, when we think positive things- - - we get positive in return. I'm tired of being negative on these forums. Take care arth1. We are all in this together.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Nov 19, 2014 4:06 pm
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Sign me up, LarryLenz!

I just tried to call Alan at Fender but he wasn't available at the moment, I'll try him again later or tomorrow—but I willtalk with him. I just want to let him know I'm happy he talked with you and that I, too, want answers from Fender.

And...I have a scad of frequent flier miles and I'll be happy to meet with you in Scottsdale if that's what it takes. Like you said: six months. By then, we have to hear something or we go face-to-face.

How about you, arth1?

How about the rest of you?


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Nov 19, 2014 5:53 pm
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@LarryLenzI
for me it has been almost six month since reporting bugs already :evil:
I´d be expecting results instead of warm words.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Thu Nov 20, 2014 12:16 pm
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Just to update all of you, I had a very good conversation this morning with Alan at Fender tech support.

A strong positive note was that Alan said that he not only passes along our suggestions and our requests to the management at Fender, but he also passes along our strong sense of frustration.

He said he does his best to advocate for us, and I think that's a very good sign.

So our frustration should not be with Alan or anyone at tech support but with those at upper management who offer no feedback about what's going on with Fuse.

This isn't over yet--and it won't be over until we see bug fixes and updates from Fender.

My suggestion: keep up the pressure. Keep posting on this forum that we are eager to see fixes and updates as soon as possible. That will give Alan the feedback he can compile to pass along to others at Fender.

And thanks, Alan, for your time this morning. I'm glad we talked.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Thu Nov 20, 2014 1:07 pm
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Way to go grritz !!!!! I'm so glad you called and talked with Alan. grritz and I started putting the pressure on Fender when I called and when grritz called. If you all are serious, then do what grritz and I did..... Call !!!!!!!!!! and of course, keep posting our concerns. I'm hoping that in the 6 month period I gave, that Fuse will be, not only have bug fixes, but be updated as well with some of the more important enhancements that we have asked for. If not... Well then grritz and I will be in Scottsdale, Arizona and talk to Fender face to face. At that time, any of you will be welcome to join us. The more of us that band together, the better this will be for everyone. And this will show Fender WE ARE SERIOUS about this. I know that we are all frustrated and not happy with Fender but Fuse is not their only product. They have schedules and time tables in which they do things. Hopefully we are helping to push Fuse up to the top of their list.

I and grritz, after talking with Alan, have a much better feeling that something is going to happen then we did before talking with Alan. So call him. He would really welcome you call.

Take care my Mustang friends. Keep Rock-in :)


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