It is currently Mon Mar 16, 2020 6:37 pm

All times are UTC - 7 hours



Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 646 posts ]  Go to page Previous  1 ... 19, 20, 21, 22, 23, 24, 25 ... 44  Next
Go to page Previous  1 ... 19, 20, 21, 22, 23, 24, 25 ... 44  Next
Author Message
Post subject: Re: Fender Would Like Your Feedback...
Posted: Sat Nov 01, 2014 2:42 pm
Offline
Aspiring Musician
Aspiring Musician

Joined: Sun Jan 30, 2011 4:43 pm
Posts: 318
Fender TSL wrote:
... To be clear, the Technology Support Lab does not make decisions regarding software updates, changes, adding features or product announcements

No, I would imagine not. The Technology Support Lab's task is to support the product.

What I think a lot of the customers here would like, is for the Technology Development Lab to apoint someone to come to this forum, read this thread and resond to us directly as to the question of whether or not FUSE is in on-going developement.

If it's not, what's the big secret? Half of us have guessed as much already. And if it is in further developement, they don't need to give away secrets, just simply asure us that things are being worked on and telling us what they can.

How's that for a customer suggestion?


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: Fender Would Like Your Feedback...
Posted: Sat Nov 01, 2014 7:38 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Fri Jun 20, 2014 12:27 pm
Posts: 48
Location: Las Vegas, NV
We have been wanting a way to arrange the presets in our fender Mustang amps. I have a Mustang III and it is such a pain to move them around. I really wonder if anyone at Fender is even reading these request. If you are "Fender", please give us some assistance in some of these request by your loyal customers.

Thanks :D


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Sat Nov 01, 2014 9:02 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Fri Jul 18, 2014 11:28 am
Posts: 82
So good to see I'm not the only one who wants to hear about FUSE updates.

You have asked for our feedback. We have given you 21+ pages worth of feedback! When will Fender give us some feedback? When will Fender give us anything to hope for?

Many here, I'm sure, would be happy just to get a quick word from Fender that you are working on an update.

Many here, I'm sure, would be happy just to get a quick word from Fender that you are working on drag-and-drop.

Many here, I'm sure, would be happy just to get a quick word from Fender that you are working on anything!

Instead, we hear only the sound of crickets chirping.

Frustrating.
Disappointing.


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Mon Nov 03, 2014 9:24 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi Nick Le Zens,

Thanks very kindly for your input. I have added them to our feedback and feature request documentation.

Best Regards,

Alan

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Mon Nov 03, 2014 8:48 pm
Offline
Hobbyist
Hobbyist

Joined: Mon Nov 03, 2014 8:44 pm
Posts: 1
Hi I would like to see a way of having a compressor stomp box as well as a distortion etc. Anyone agree?


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Nov 04, 2014 8:27 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi fatboymoose04,

Thanks for your post and suggestion. This item is on our feature request list. Please let us know if you have additional ideas as well.

Best Regards,

Alan

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Thu Nov 06, 2014 3:35 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Fri Jul 18, 2014 11:28 am
Posts: 82
Alan:

Is there a reason why no one at Fender cares enough to respond to requests for information on updates?

Has Fender decided that we are to be treated like mushrooms?

Really...does anyone at Fender give a damn about the frustration we all are feeling with the absolute lack of communication?

Why are loyal customers being treated so rudely?

Your opening post in this thread stated: "As a part of our continuing efforts to improve the Fender FUSE editing/librarian software..." Well, we have NO reason to believe that anyone at Fender is working to improve FUSE—and that's only because no one at Fender has bothered to let us know about plans for updates and/or fixes.

Don't you think it's about time that SOMEONE at Fender let us know SOMETHING about what's in the works...if anything?

This is frustrating. Angering. Disappointing.

Tell us something! Tell us now!


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Nov 12, 2014 3:39 am
Offline
Amateur
Amateur

Joined: Wed Feb 13, 2013 1:31 am
Posts: 110
There's a problem with FUSE that's so fundamental it makes it VERY frustrating to use. It's the undefined use of the concept SAVE.

Young and inexperienced programmers will often overlook the fact that to anyone who isn't actively working with an app at the moment, SAVING means nothing unless the user knows what data is being "saved" to where. Yet it's something we need to use all the time.

There are several SAVE buttons/menu items in FUSE, and only one actually is useful: it says "Save Preset to Amp". Now THAT is relatively clear and makes some sense, though you might still wonder what preset: the one you have been editing, or the one the mouse is pointing at. But all the others are far worse, worse than useless, and have caused damage for me by overwriting valuable data. Save of what to where? ... oops, there went what I've been working on for an hour.

Think about it! Does it mean "save current contents of preset edit buffer to amp, or to disk, or does it mean save the preset I'm pointing at to a bank of 24 presets? It's similar with "backup". Backup of what to where? And the drop down on the edit page, and the Search ... the same general lack of clarity poisons the app at every step.

There are 4 possible sources and destinations in FUSE: the edit buffer, the amp's persistent preset memory, the local hard drive, the web storage. There's maybe even a fifth one, no idea what it refers to, a button that's labeled "device only". Oh, and maybe a 6th one, whatever the Library is.

Is there ANYBODY at Fender with some oversight capability, or is this project farmed out to cannibals or programmers in Borat's Koozbekistan?

Every time I want to work with FUSE I have to re-invent the wheel and do some test SAVEs to make sure I understand what will happen when I click on which SAVE.

COME ON, Gentlepersons, how about a little compassion? Users who use an app frequently will argue that it's easily learned. Yes, and it's also very easily forgotten if you don't use the software every day. Capisce?? I was just trying to use FUSE tonight, and gave up after trashing a couple of important presets. Counterproductive. Infuriating!

What about people who are guitar players and just trying to use their Mustang? The Mustangs are great, but the factory presets are mediocre. Many users conclude the Mustangs are "not bad" but FUSE is too confusing, they give up, and warn others to stay away. NOT good for Fender. Not good for the nation.

This is the work of amateurs, and is a embarrassment to an American company of some repute. I've fired programmers who persist in this sort of myopic incompetence, and so should Fender.

This needs to be fixed ASAP. All it takes is a little thought and either labeling controls clearly, or using "tool tips" when the mouse pointer is hovered over a control. PLEASE!!!?


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Nov 12, 2014 6:10 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Fri Jul 18, 2014 11:28 am
Posts: 82
"What about people who are guitar players and just trying to use their Mustang? The Mustangs are great, but the factory presets are mediocre. Many users conclude the Mustangs are "not bad" but FUSE is too confusing, they give up, and warn others to stay away. NOT good for Fender. Not good for the nation.

This is the work of amateurs, and is a embarrassment to an American company of some repute. I've fired programmers who persist in this sort of myopic incompetence, and so should Fender.

This needs to be fixed ASAP."


Couldn't have said it better myself.

Problem is: No one at Fender is listening. No one at Fender gives a damn.

Still, we persist in writing these notes, hoping that someday Fender will kick some 8ss and get someone doing something about this.


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Thu Nov 13, 2014 2:32 am
Offline
Hobbyist
Hobbyist
User avatar

Joined: Tue Jun 03, 2014 6:48 am
Posts: 90
guys, face the facts:

- they already have our money
- Fender FUSE™ is abondonware


I´d be happy if fender proves me wrong, but will they? :lol:

wikipedia wrote:
Abandonware is a product, typically software, ignored by its owner and manufacturer, and for which no product support is available.

_________________
“Never argue with an idiot. They will only bring you down to their level and beat you with experience.”


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Thu Nov 13, 2014 6:40 am
Offline
Hobbyist
Hobbyist
User avatar

Joined: Fri Jul 18, 2014 11:28 am
Posts: 82
I fear SenorUke is right: FUSE is abandonware.

I even suspect that Alan and the entire Technology Support Lab don't exist. Instead, all of our posts are responded to by a mindless computer programmed to spit out a dozen or so canned responses—whichever best matches the particular post—all of them promising to "pass along" the request.

What boggles the mind is the fact that Fender won't even respond to our pleas for information with a quick "Yes, we are working on it." That's all it would take.

This is one of the worst examples of customer service I've ever encountered.

If Fender made products the same way they are handling FUSE and our inquiries...well, there would be no Fender.

Terribly, terribly disappointing.


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Sat Nov 15, 2014 11:24 pm
Offline
Rock Star
Rock Star
User avatar

Joined: Sun Sep 08, 2013 8:50 pm
Posts: 4602
Location: ˚ɷ˚
grritz wrote:
What boggles the mind is the fact that Fender won't even respond to our pleas for information with a quick "Yes, we are working on it." That's all it would take.


I see two possibilities:
1: Fender says nothing because they don't want those who sit on the fence to feel reassured enough to go buy a new Mustang or upgrade to a more expensive version.
2: Fender says nothing because they are not working on anything new for FUSE.

Draw your own conclusions.

Based on what new jobs Fender offer, my speculation is that there is a new amp series under development, where software will be cloud based. I could very well be wrong, but it might not bode well for FUSE and Mustang/G-DEC.
At least I hope they don't put the same person in charge who made the decision to switch from well-supported C++ to the now dead Silverlight platform.


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Sun Nov 16, 2014 7:51 am
Offline
Hobbyist
Hobbyist
User avatar

Joined: Tue Jun 03, 2014 6:48 am
Posts: 90
arth1 wrote:
my speculation is that there is a new amp series under development, where software will be cloud based.

whatever they are planning, I´d think twice before even considering it. The complete abscense of software support we are experiencing wouldn´t let me believe they get it right next time.

_________________
“Never argue with an idiot. They will only bring you down to their level and beat you with experience.”


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Sun Nov 16, 2014 3:09 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Fri Jul 18, 2014 11:28 am
Posts: 82
SenorUke wrote:
arth1 wrote:
my speculation is that there is a new amp series under development, where software will be cloud based.

whatever they are planning, I´d think twice before even considering it. The complete abscense of software support we are experiencing wouldn´t let me believe they get it right next time.


Yeah...given what information we've gotten so far—which is NONE!!!!—Fender has lost our trust here.

And, when you've lost the trust of your followers...that's the beginning of losing your followers.

HHELLOOOOO! Fender!? Anyone from Fender listening? Anyone from Fender want to respond to this???

.............sound of crickets.............

I thought so.


Top
Profile
Post subject: Re: Fender Would Like Your Feedback...
Posted: Mon Nov 17, 2014 4:25 pm
Offline
Hobbyist
Hobbyist

Joined: Mon Nov 17, 2014 4:06 pm
Posts: 2
Thanks for this opportunity. I am a new user, but have been fussing a bit with Fuse and have scoured the manuals and this forum looking for answers to these wants, so I apologize if something I mention is already in there and I am ignorant of it.

- Ability to use more than one Stompbox in a preset. Example: OD and Boost. This could be extended to having them both be pre or in each area. OK with the limit being 4, as that corresponds to the 4 Button Switch, which would need to be changed to allow for the 4 pre-stomps to be turned off/on (or the post - one would have to choose which set, or it could be assigned, but that could get messy remembering which button affects which element whereas now it's related to the class of effect and I am suggesting the add be to the relative position of the pre or post effect in the chain, hence keeping the limit so there is a stompbox like control).

- Have option to input a parameter rather that just using a mouse or trackpad. I say this before experimenting with the toggling Shift-Click fine/course adjustment, but still would be nice to just enter the value if you knew it.

- Second the idea of having an easy way to resort presets in one fell swoop vs having to save them individually and master a game to remember how they all can be arranged without losing any.

- Wah effect could use a volume knob as it's not as loud when invoked. This would be solved if more than one Stompbox could be lined up as you could Boost it someway.

- Second the idea of real-time hearing the changes whilst fussing with parms vs having to save first.

- Wish list - more presets, but realize there's an issue with 2 digits. If possible, 00-then A1-A9, B1-B9.... which could be purely user assigned. Yeah, scrolling would be tedious, but depending on how one sets up the Presets, I find that I use up a lot when I have to shift between/among presets for a song given the fact that if I need different Stompboxes I have to use concatonating Presets as I cannot have more than one Stomp in a Preset - if that happens, then this need is eliminating as I can turn on/off Stomps using the 4 Button Switch - (revenue generation idea:) making this switch invaluable in the process - everyone would want one, whether it came with the unit or not - sorta like the expression pedal.

Thanks!


Top
Profile
Display posts from previous:  Sort by  
Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 646 posts ]  Go to page Previous  1 ... 19, 20, 21, 22, 23, 24, 25 ... 44  Next
Go to page Previous  1 ... 19, 20, 21, 22, 23, 24, 25 ... 44  Next

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: