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Post subject: cant download fuse software
Posted: Fri Jul 06, 2012 1:23 pm
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Hobbyist
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Joined: Fri Jul 06, 2012 12:51 pm
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so im trying to download my fuse software and my computer meets all the specs. When the download finishes , Internet explorer"smart screen" reads FenderFuse2.6_.25.exe is not commonly downloaded and could harm your computer. and says it was "not signed by the author" and gives me no option to download it. Anyone ever heard of this? or know of a way around this? Thanks in advance


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Post subject: Re: cant download fuse software
Posted: Mon Jul 09, 2012 9:43 pm
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Explorer335,

Can you please tell us what browser you are using? And in regard to the warnings you are receiving, these are normal. There is nothing harmful in our Fender FUSE installer found on our site at https://fuse.fender.com or other portions of our http://www.fender.com website. Thanks.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: cant download fuse software
Posted: Tue Jul 10, 2012 5:47 am
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Hi Alan, Im using Internet Explorer and i know there is nothing harmful about fuse or the installer. i have turned off both my windows and charter firewalls and still cant install fuse. This does not make sence. Any suggestions? Thanks


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Post subject: Re: cant download fuse software
Posted: Tue Jul 10, 2012 6:29 am
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Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
Sounds like Internet Explorer doesn't like the 'exe' file extension. This is probably set somewhere in your security settings for IE. Rather than track that down, I'd just use a different browser to download the software. Google Chrome is a nice choice (it's free).

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Post subject: Re: cant download fuse software
Posted: Tue Jul 10, 2012 10:07 am
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thanks strings, ill give that a try


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Post subject: Re: cant download fuse software
Posted: Tue Jul 10, 2012 11:14 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Explorer335,

strings10927 suggestion is a good one. If you find that you are still having trouble accessing our installer download, please let us know. We will be happy to assist further.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: cant download fuse software
Posted: Wed Jul 11, 2012 8:29 am
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Rock Star
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Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
Hey if you want to stick with Internet Explorer for the download, try this:

In Internet Explorer ....

1. Click the Tools menu
2. Select Internet Options (bottom of the list)
3. Click the Security tab at the top of the Internet Options dialog box
4. Click the Internet zone at the top (if necessary)
5. Click Custom level...
6. This will take you to the Security Settings - Internet Zone dialog box
7. Scroll the list of setting almost all the way to the bottom. In the Miscellaneous settings, locate the setting: Use SmartScreen Filter.
8. Click the Disable radial button under Use SmartScreen Filter
9. Click OK, OK

Then try your download again, you may need to close and reopen Internet Explorer first.

Once you have downloaded the file, you can go back to the same setting in Internet Options and click Enable.

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Post subject: Re: cant download fuse software
Posted: Thu Jul 19, 2012 6:38 pm
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Explorer335,

I am checking in to see if you were able to get the Fender FUSE software downloaded? Please let us know if we can assist. Thanks.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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