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Post subject: Is anybody there???
Posted: Thu Mar 15, 2012 8:39 am
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Location: Brampton, Canada
Is anybody really checking these forums!!?? I posted the following on March 6th and I am still waiting for some help from Fender. As this problem is involved with some travel plans I have, I could really use some help!

I am trying to perform the "Backup" function using my laptop (Latest version of ' Fuse' installed) with my G DEC 3. I have attempted this several times, and each time it seems to hang up. The progress bar on screen stops moving and the G DEC window says "Please Wait!"
I left the computer backing up before I went to bed last night, and this morning I am still "Please Waiting"!! Am I missing something here? :?:


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Post subject: Re: Is anybody there???
Posted: Thu Mar 15, 2012 9:25 am
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Hey Svaughan,

I'm sorry your post was overlooked. It may be a good idea in the future if you contact us directly regarding time sensitive matters. That's the best way to get the assistance you need in a timely manner.

It looks like you called in this morning and spoke with Alan. He's speaking with our software team now. We'll get back to you as soon as we have something. Thanks so much for your patience.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Is anybody there???
Posted: Fri Mar 16, 2012 8:27 am
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Hi Loren

Thank you for your response. However I'm afraid have not heard anything further from Alan.

Steve


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Post subject: Re: Is anybody there???
Posted: Tue Mar 27, 2012 10:54 am
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Hey Steve,

I"m glad Alan was able to help you out. Let us know if we can be of further assistance.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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