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Post subject: Fender GDec's and Mustang's Warranty Valid due to FUSE???
Posted: Tue Dec 13, 2011 1:01 am
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Here is the GDec Warranty, I imagine the Mustang's are the same:

"Your Fender G-DEC 3 is covered from defects in parts and workmanship if used under normal operating conditions for a period of five (5) years from the date of purchase. Footswitches, covers, speakers, cabinets, handles and cabinet hardware are warranted for a period of one (1) year from date of purchase".

It is very obvious to me that the FUSE software which is a major component of a GDec or Mustang's appeal and a major reason to buy the product is defective in "Workmanship" based on this forum and its description of bugs, problems, poor design, loading problems, preset exchange problems, etc....Furthermore it seems that the problems are paid Lip Service due to the fact that each version seems to be worse than the last. Fender may want to make SERIOUS EFFORTS at solving these problems before consumers take issue and demand their hard earned money back based on the 5 year warranty outlined by Fender. I am a Fender fan and own several other of their products that I am very happy with but Fender Fuse suffers from a defect of "parts and workmanship" from its first version through its 4th.


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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Tue Dec 13, 2011 9:24 am
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Aspiring Musician
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Unfortunately from a legal standpoint, the FUSE software is not mentioned at all in that line from the warranty. That statement specifically outlines a 5-year warranty on the amp's hardware adn the work involved in building that hardware, nothing more. FUSE is an interface application, not an integral part of the amp. The FUSE software is a completely separate option that is not actually necessary for the use of the amp. It only allows you a much deeper level of control of the amp.

Think of it like this: You buy a digital camera and it comes with drivers to install on your computer. The disk also comes with a program that lets you pull data off of the camera. However, the camera is perfectly capable of working without the software, on its own. So any hardware warranty would NOT cover the software.

From what I've read on the forums, the only real "parts and workmanship" defect I've seen from anyone is the fizz issue in the Mustang 3-5 amp range. Fender is, primarily, a guitar and amplifier company. I would not necessarily hold Fender to the same software quality level as...say...Apple or Microsoft. And let's face it; Microsoft and Apple sometimes write buggy apps from time to time as well. The first time I tried to bake a cake, it came out less than perfect. It takes time and effort to weed out all the bugs. I should know, I hold a Computer Science degree and it's almost all programming (which completely sucks, by the way). God, I hate programming.

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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Wed Dec 14, 2011 5:14 pm
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I respectfully disagree. I bought my GDec for its ability to exchange presets with from other people or Fender. When that does not work it validates the warranty I have over the product.


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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Wed Dec 14, 2011 6:30 pm
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Actually, it doesn't. There's nothing wrong with the hardware or the amp itself. Your problem is the software and is therefore not covered by the parts and workmanship clause.

I can totally understand your frustration. However, what I'm saying is how it looks from a legal standpoint. The AMP ITSELF is still working perfectly fine. If I bought a DELL computer so I could get on-line and check my e-mails, should I complain to DELL that they replace the PC under warranty when my internet doesn't work, or should I try to troubleshoot WHY my internet doesn't work? It's not the computer's fault. It's the ROUTER or the SWITCH or the ISP connection that's at fault, not your PC. As such, a faulty internet connection isn't covered by DELL's Parts and Workmanship clauses, again, since there's nothing wrong with the PC.

And also look at it from Fender's point of view. They sell thousands of these amps, the vast majority of those consumers DO NOT get on this forum, whether or not they have any issues with the amp. On this forum, it seems like a lot of people are having problems, because the people who DON'T have problems with it (like myself) have no reason to make a post or to complain. So if you just go by what this forum shows, yeah it looks like a lot of people are having problems. But looking more closely, a lot of those posts are REPEAT posts of the SAME ISSUES by only a FEW PEOPLE. Then the others who have problems post in all of those different threads about their problem, which they've already posted about 13 other times in 13 other threads. So it makes the issue look a LOT worse than it might really be.

If companies bogged themselves down with R&D issues for the <1% of people who have problems with their product, no company would ever put out anything and they certainly wouldn't make money. Also keep in mind that every time a tech has to come out and explain the why of something, that's time that he's NOT in the back trying to fix the problem he's wasting time trying to explain about.

The people who have a fizzing issue have a much more realistic complaint involving the parts and maintenance issue, considering that from all the evidence gathered and the responses from Fender, it is a design flaw, which could conceivably make the entire amp itself unusable by a live performance standpoint.

Before you respond, please believe that I actually UNDERSTAND where you're comming from and that I'd be miffed myself too if I was having the problems you are or that other people are having. I really do understand. I'm just giving a counterpoint to your initial premise and a possible reason why Fender may not have responded. And besides, how do we know they AREN'T taking it seriously? How do we know their tech guys aren't in the back right now trying to fix the issues? *shrug*

Discuss. :wink:

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Marshall JVM410H + 1960A Lead
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Fender American Special Stratocaster
Hagstrom Ultra-Swede
Custom Warmoth Strat


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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Thu Dec 15, 2011 12:47 pm
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Hey rduvall,

What kind of issues are you experiencing with Fender FUSE? If you're interested in resolving them we are available through multiple avenues. I've come across very few users that were experiencing issues that we couldn't resolve. Have you tried contacting us at all?

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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Sun Dec 18, 2011 7:22 pm
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Dear Loren

Yes I have, its just if I wanted to report every issue I have had it would take me a lot of extra time that I don't have and shouldn't have too take with any piece of professionally written software. I usually can find an answer looking through the forum(s), but again, the time is unbelievable. I had to basically dissociate myself from my family for several days to fix issues that should have been in the MANUAL.

Additionally, I am not the only one who has made similar complaints. I am blowing off steam, the DDec3 is a wonderful concept, but needs better instructional materials and bug fixes.


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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Mon Dec 19, 2011 2:58 am
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Hi Rduvall,

I do agree that the GDEC-3 isn't very useful if Fuse is not working, nor does it do what is advertised if you cannot get Fuse to run. So I think your question about warranty is rather valid, but I would also recommend you to spend your valuable time into listing the issues you have and ask for solutions to these, rather than looking up everything yourself if you don't have the time.
The guys at Fender are helpful in trying to solve people's issues.

In my case, I don't think I've had any bigger issues with running Fuse per se, besides random crashes, the UI being too bloated for small screens and limited/cumbersome functionality.
However, my biggest issue is that there is no Linux support so I have barely been able to use my amp properly at all. Fender have clearly stated that Fuse only works on Windows/Mac so I only have myself to blame. I have both asked for a Linux version as well as requested documentation so that I could make a Linux version effortlessly myself without any positive feedback.

I started something a year ago which I put on ice for personal reasons quickly thereafter. I am now re-motivated to continue with this and there is nothing that stops that this software can be run on Windows as well as an alternative to FUSE.

So, life is really what you make of it. Ask for help if you need help. Sell the equipment if you're not satisfied with the help you get, or find out the solutions for yourself. Develop your own application. Help me by giving suggestions on what the software should contain. Or just be grumpy. The possibilities are endless. :)

/ J


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Post subject: Re: Fender GDec's and Mustang's Warranty Valid due to FUSE??
Posted: Thu Apr 05, 2012 11:23 pm
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fyi-In case you still desire use of your mustang amp with a linux-gnu operating system try searching for a program called "plug". the project is hosted by bitbucket and the author also has a site. I am currently using plug with usb to control my mustang I with the headphone jack as speaker emulated line in to my M-audio2496. have used this setup to record my mexi tele and lespaul and am simply blown away by the quality and variety of the sound which easily blows away any line6 ive ever heard and even produces a dead on and beautiful mic'd marshall half stack emu that ive played for an studio engineer who thought I was full of bs when i told him that chunky sound was from a 100 dollar amp. thank-you Fender for my little Mustang I, the studio amp of my dreams!


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