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Post subject: Fender Tech Support-Thanks!
Posted: Mon Aug 08, 2011 9:17 am
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I just wanted to publicly thank the Tech Support folks for the help the gave me recently, regarding not being able to get FUSE working properly on my PC. They were quick in replying, courteous and on the button with their troubleshooting, and within a day they had me up and running.
Too often, these guys take a lot of whinging from us end-users. I'd just like to say "Thanks-you guys Rock".


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Tue Aug 09, 2011 11:54 am
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Thanks Bill. I'm glad you're able to use Fender FUSE now. Please let us know if we can be of further assistance.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Wed Sep 07, 2011 8:59 pm
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Where do I go to get online support? I see the 'contact us' icon which displays a USA contact. I'm in Australia.

My issue is that I can't sign into Fender Fuse. I have done the 'forgotten password' thing where I'm sent a new password.

The email says use this password and username to sign in. When I follow these directions it says wrong username and password.

Please advise where I can find a solution to this issue. I would like to register my amp and access the Fuse Software.
cheers


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Sat Sep 17, 2011 7:06 pm
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I second that thanks. I had problems and emails were answered quickly, and tech support did not give up until the problem was fixed.

Many thanks for standing behind your product.


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Mon Sep 19, 2011 9:59 am
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Thanks again guys.


Thunders11 - Are you still having login problems?

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Sun Sep 25, 2011 1:04 am
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Yes, I'm still having problems.

I have been in contact with the support staff and although they respond promptly to my emails, they have not been able to resolve the issue.
I can sign into the 'Fender Community' but not into 'FenderFuse' account.
I have the same username for both accounts.
The support staff member has said that he has been able to sign into my FenderFuse account but when I follow the sign in instructions, I get the 'incorrect password/username' message.
Also, the 'FenderFuse' download will not open. It says 'loading please wait' but never opens.
cheers


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Mon Sep 26, 2011 1:01 pm
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Hey Thunders,

It sounds like it's best that you give us a call.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Fender Tech Support-Thanks!
Posted: Wed Oct 05, 2011 5:40 am
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I would like to also express my thanks to Fender Support.
They got back to me regarding the Silverlight problem with a solution and a check up to see if it worked, and hopefully they'll continue to help regarding the saving / deleting issue that I'm (still) having.

Despite these problems I'm having a great time jamming on my G-Dec.

Dan


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