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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue Nov 22, 2011 12:05 pm
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Hobbyist
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Joined: Wed Nov 09, 2011 9:50 am
Posts: 1
Hi

My amp did not come with a serial number it came with a post card which said "To redeem your serial number go to the fender fuse web page" and i did and I could not find the serial number.

Please can you help me


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue Nov 22, 2011 12:31 pm
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Aspiring Musician
Aspiring Musician

Joined: Tue Feb 22, 2011 11:26 am
Posts: 500
Location: Lake Charles, LA
You checked the big sticker on the back of the amplifier itself and it doesn't have a serial number? That's awfully weird. Did you get it used from someone or new from the store?


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue Nov 22, 2011 4:48 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hey Jordy,

On the FUSE Community homepage there's a link that reads "Third Party Software Serial Number Redemption". That's it.
http://www.fender.com/support/articles/ ... -bronco-40

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue Mar 20, 2012 1:56 pm
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Joined: Tue Mar 20, 2012 1:46 pm
Posts: 1
Hi Loren,

I got a mustang 1 for christmas and have tried redeeming the serial number on the back of the amp so that i could get onto amplitube and ableton live but have been having a similar problem to the other guys.

I type the serial code in and once i click redeem it says that
'the serial number doesnt appear to be a valid serial number'

I'm 100% sure its entered correctly and i have tried numerous combinations lower and higher case letters + putting the | symbol in and leaving it out.

I need help!


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue Mar 27, 2012 10:57 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hey Liam,

Are you still having a problem redeeming serials? If so, contact us direct at the number or email address in my signature.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue May 01, 2012 3:34 am
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Hobbyist
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Joined: Mon Apr 30, 2012 11:55 pm
Posts: 6
I think I may be having a similar problem.

I bought a Mustang 1 yesterday, created a Fuse account, entered my amp serial number, but didn't redeem the codes. All seemed to be well, but when I tried to log back in later to redeem the codes, I couldn't log back in.

It wouldn't recognise my username, password or email address.

I set up a new account which seems to be allowing me to log in and out without problems. I entered the amp serial number again and it appears in "my amps" in my profile. I tried the redeem code button, but I get an error saying the amp is already registered.

Where do I go from here? Do I need to pm any details to you guys?

Thanks


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Tue May 01, 2012 4:42 pm
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Goooner1,

Are you still having trouble getting the software serials set up at this point? Please let me know. Thanks.

Best Regards,

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Wed May 02, 2012 12:05 am
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Hobbyist
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Joined: Mon Apr 30, 2012 11:55 pm
Posts: 6
Hi Alan,

All sorted now, thanks again for sorting things, great customer support, something that's all too rare these days, unfortunately.

Now just got to try and get to grips with Ableton :lol:


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Wed May 02, 2012 9:53 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Goooner1,

You are very welcome. And thanks for your kind words. Please let me know if I can assist further.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Thu May 17, 2012 3:20 am
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Hobbyist
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Joined: Thu May 17, 2012 2:54 am
Posts: 3
hey guys

i just bought a mustang one and having a very similar problem to the others i have registered my name on the fuse community but everytime i try to log on it takes me to the home screen so i cant get my serial numbers for the software

please help. . . .


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Thu May 17, 2012 9:14 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi 0412robo,

It sounds like you are getting logged in. The site should land you on the home page to begin. From there, click on Edit Profile in the upper right corner. Once you see your Profile page, click on the My Amplifiers tab next to that and there you can redeem/view your software serial numbers. Please let me know if I can assist further.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Thu May 17, 2012 6:49 pm
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Hobbyist
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Joined: Thu May 17, 2012 2:54 am
Posts: 3
hey alan

thanks for the quick response but i am still having difficulty the only thing in the top right hand corner is login/register thats the screen it keeps taking me too once again thanks for your helb

regards


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Fri May 18, 2012 9:42 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi 0412robo,

If you are on Windows I would suggest clearing data in Internet Explorer (Tools/Internet Options/Delete History) and try to log in again. Also, as a test, you may want to try logging in with another web browser such as Firefox or Chrome. Please let me know how that goes.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Fri May 18, 2012 6:32 pm
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Hobbyist
Hobbyist

Joined: Thu May 17, 2012 2:54 am
Posts: 3
hey alan

still nothing only sign in or register and i dont have firefox is it possible to send you my amp serial number for verification?

thankyou for your help


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Post subject: Re: Serial Key for Fender Amplitube Le for Fender mustang II
Posted: Mon May 21, 2012 9:32 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi 0412robo,

I would suggest a reset of Internet Explorer at this point. You will want to back up any Favorites you may have saved in IE before doing this. Please see the link below for info. on this. Then in IE, go to Tools, Internet Options and select the Advanced tab. There you will see the Reset button. Perform a reset and see if you are able to log in correctly, and please let me know how it goes. You can send me your amp serial number which I can look up. But we still need to sort out the log in issue you are seeing. Thanks.

Import/Export Favorites IE: http://windows.microsoft.com/en-US/wind ... t-Explorer

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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