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Post subject: software never came from fender for g dec 3 thirty
Posted: Wed Apr 27, 2011 4:25 pm
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Joined: Sun Feb 27, 2011 8:36 am
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I got my new G dec 3 thirty and like most others the software didn't work. I called fender and after waiting on hold for 20 minuites of long distance charges I finally got someone who assured me he was going to send me new software. A month later and i still haven't recieved it. I paid alot of money for this amp and the software that goes with it. The software doesn't work and Fender didn't deliver what they said they would. I am very dissapointed so far with Fender.


I would appreciate a response from Fender to this post telling me how they intend to fix this situation


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Post subject: Re: software never came from fender for g dec 3 thirty
Posted: Tue May 03, 2011 8:03 am
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I am more than a little disappointed in the lack of response to this point from a Fender rep. I was always under the impression that fender backed up their products. I hope they are not the type of company that once they recieve your money you are no longer a concern. Please prove me wrong Fender and remedy this simple problem.


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Post subject: Re: software never came from fender for g dec 3 thirty
Posted: Tue May 03, 2011 8:22 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi texasmickie,

Our apologies for any delays you have experienced. We normally send out software DVDc/CDs etc. same day. Can you please contact us directly at the email/phone number below, and reconfirm your address and what specifically we were to send you? And I will get you taken care of. Thanks.

Best Regards,

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: software never came from fender for g dec 3 thirty
Posted: Tue May 03, 2011 9:43 pm
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Hello Alan

Thank you for the reply, I have sent an email with my address and what was supposed to get sent to me


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