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Post subject: FUSELauncher has encountered a problem and needs to close.
Posted: Tue Mar 22, 2011 1:57 am
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Hello, folks! First post here. I'll try to be brief. I have a G-DEC 3 Fifteen. Fender FUSE has been working fine...until yesterday. Because of hard disk limitations, I moved the Windows folder "Documents and Settings" from the Windows root folder to a different drive (not a fun thing to do, but it seems to have mostly worked). Unfortunately, FUSE stopped working after I re-booted my machine. I get the message:

FUSELauncher has encountered a problem and needs to close. We are sorry for the inconvenience.

Trying to fix the problem, I completely uninstalled FUSE, Silverlight and the .NET Framework 3.5 SP1, and also cleaned the Registry by hand of any references to Fender and FUSE. Then I turned off my machine, re-started, and then re-installed all of the software--I used the latest available version 2.2.0.21. I still get the same message, and FUSE will not start.

I'm wondering if a limitation of the FUSE software is that it cannot handle a "Documents and Settings" folder that is not in the Windows root folder. Or is there something else that I'm overlooking?

Any suggestions would be much appreciated!

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Wed Mar 23, 2011 1:51 am
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Some additional information: When the amp is on and attached via the USB cord to my computer, and I click the FUSE icon to launch the program, the amp's screen briefly shows the message "Syncing...please wait". The FUSEServer.exe program seems to launch okay (it shows up on the Task Manager Processes list), but then I get the message I mentioned in my first post about the failure of FUSELauncher to open. The "Syncing...please wait" message disappears from the amp's screen and the amp returns to its preset. The amp works fine after that, by the way. I have to then kill the FUSEServer.exe process "by hand".

I even reverted to the slightly earlier version of FUSE that I first installed in January, but no luck. Microsoft Silverlight seems to be installed properly, since the configuration for it can be started manually and no errors are indicated. However, I have a feeling that there is some sort of problem involving the interaction of FUSE and Silverlight--I just can't pin it down.

Oh, the FUSE and the Silverlight logfiles record no information about the crash.

Still hoping for some insight on this...thanks for reading!

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Wed Mar 23, 2011 5:53 pm
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I removed Microsoft Silverlight and the entire Microsoft .NET Framework software family. I then re-installed from fresh files all of that software by hand, with updates. No error logs were generated in these installations, so I have reason to believe that this software is sound.

I then re-installed FUSE 2.2.0.21 from scratch--again, FUSE will not start, with the same message appearing as before (see my first post).

I do notice that Dr. Watson generated an error logfile after the FUSE failure. It's called "dw.log", and here is its entire content:

NEW LOG
19:14:12 03-23-2011
ship dw20.exe 12.0.6010.5000
Generic Mode

I'm not sure what this means. I googled it and didn't see much useful info.

Clearly, FUSE is encountering some sort of error and so is failing to launch, but I have no idea what that error is. I'm recording this stuff just for the sake of the community at this point.

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Thu Mar 24, 2011 1:11 am
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I keep plugging away at this problem...maybe, at some point, somebody with technical knowledge of the FUSE software will have an idea...

I did get a logfile from FUSE this afternoon, finally:

Code:
2011-03-23 03:39:05.7364 Fender.Fuse.Program Servers started.
2011-03-23 03:39:08.0197 Fender.Fuse.DevComms.BaseDevice Using BaseDevice constructor.
2011-03-23 03:39:08.0197 Fender.Fuse.DevComms.GDECDevComms Device is a G-DEC in audio HID mode.
2011-03-23 03:39:08.0898 Fender.Fuse.Server.DevComms.DeviceManager Sending device detect.
2011-03-23 03:39:08.6506 Fender.Fuse.DevComms.BaseDevice Blocked set to False
2011-03-23 03:39:08.6506 Fender.Fuse.DevComms.BaseDevice Requesting sync.
2011-03-23 03:40:00.7956 Fender.Fuse.Program Servers started.
2011-03-23 03:40:01.4465 Fender.Fuse.DevComms.BaseDevice Using BaseDevice constructor.
2011-03-23 03:40:01.4465 Fender.Fuse.DevComms.GDECDevComms Device is a G-DEC in audio HID mode.
2011-03-23 03:40:01.5066 Fender.Fuse.Server.DevComms.DeviceManager Sending device detect.
2011-03-23 03:40:02.0674 Fender.Fuse.DevComms.BaseDevice Blocked set to False
2011-03-23 03:40:02.0674 Fender.Fuse.DevComms.BaseDevice Requesting sync.
2011-03-23 05:48:04.9148 Fender.Fuse.DevComms.DeviceLocator+<GetAvailableDevices>d__15 Device removed: UsbLibrary.SpecifiedDevice
2011-03-23 05:48:04.9549 Fender.Fuse.DevComms.BaseDevice Entered StopProcessing
2011-03-23 05:48:04.9649 Fender.Fuse.DevComms.BaseDevice ProcessDeviceMessagesThread terminated.
2011-03-23 05:48:04.9749 Fender.Fuse.DevComms.BaseDevice Exited WriteLoop
2011-03-23 05:48:04.9749 Fender.Fuse.DevComms.BaseDevice WriteThread terminated.
2011-03-23 05:48:04.9749 Fender.Fuse.DevComms.DeviceLocator+<GetAvailableDevices>d__15 Failed to unregister usb handle.
2011-03-23 05:48:04.9849 Fender.Fuse.DevComms.BaseDevice G-DEC processing stopped.


What problem(s) do these lines point to? Anybody?

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Thu Mar 24, 2011 1:05 pm
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Thanks for talking to me, Loren! Good timing on my phone call to you, I guess.

I don't have anything new to add at the moment other than my guess that perhaps the FUSE software simply will not recognize a "Documents and Settings" folder that is not located in the Windows root directory. This is perhaps something that the software developers should be made aware of, so that in the future that won't be a problem. My experience has been that assumptions by software about the locations of folders and such stuff should be avoided as much as possible.

As I mentioned to you, I'll watch this thread for any updates you can give me on this situation, and I'll post any additional info that I find out.

Thanks again for your attention to this issue for a frustrated FUSE user who loves his Fender G-DEC 3 Fifteen!

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Thu Mar 24, 2011 2:00 pm
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Have you check your ASIO drivers? the log looks like it is trying to load device drivers and fails to find what it is looking for - so it just "skipps" it and moves on.

Just a W.A.G.

Bo


JustAGuy wrote:
Thanks for talking to me, Loren! Good timing on my phone call to you, I guess.

I don't have anything new to add at the moment other than my guess that perhaps the FUSE software simply will not recognize a "Documents and Settings" folder that is not located in the Windows root directory. This is perhaps something that the software developers should be made aware of, so that in the future that won't be a problem. My experience has been that assumptions by software about the locations of folders and such stuff should be avoided as much as possible.

As I mentioned to you, I'll watch this thread for any updates you can give me on this situation, and I'll post any additional info that I find out.

Thanks again for your attention to this issue for a frustrated FUSE user who loves his Fender G-DEC 3 Fifteen!

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Thu Mar 24, 2011 2:08 pm
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You may want to give this a try.

    Log into the standard user account
    Click Run in the Start menu (the search bar in Vista or 7)
    type %localappdata% (including percent symbols) and hit enter
    Open the Microsoft folder that comes up
    Open the Silverlight folder in the Microsoft folder then the OutofBrowser folder
    Delete the folder with fuse.fender.com in the name
    Launch FUSE, it should display the correct version

Let me know if that works for you.

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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Thu Mar 24, 2011 2:16 pm
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Gary Baker wrote:
Have you check your ASIO drivers? the log looks like it is trying to load device drivers and fails to find what it is looking for - so it just "skipps" it and moves on.


The ASIO drivers seem to be okay, Gary. Thanks for the suggestion, though.


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Thu Mar 24, 2011 2:28 pm
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Loren, I tried your suggestion. Here's what happens: FUSELauncher shows up as a Task Manager process for about two seconds and then disappears. No popup window showing launch failure appears. If you weren't watching Task Manager, you wouldn't know that the program had tried to launch. Also, no new fuse.fender.com sub-folder is created in the OutOfBrowser folder, nor does the "Syncing...please wait" message appear on the amp screen. So no luck.

Thanks for weighing in, though. Let's keep going on it...I'm not going to give up, dang it!


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Fri Mar 25, 2011 12:47 am
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Loren, et. al.: I did a complete clean install again. Same problem. Some notes:

(1) FUSELauncher.exe creates the "My Documents\Fender\FUSE" folder and the "AmpData" sub-folder (with all of the presets in it), but that's all. None of the other folders that it normally creates get created. I mean: "Audio", "Backups", "Presets", "Temp". So it is crashing before it can complete the creation of these folders.

(2) Dr. Watson again recorded the following in its error log:
Code:
NEW LOG
02:30:51  03-25-2011
ship dw20.exe 12.0.6010.5000
Generic Mode

Also, I'm wondering what the name "specialfolder" refers to in some of the config files in the FUSE install directory. I suspect that it refers to "%SystemRoot%\Documents and Settings\<user identity>". If that guess is correct, then the FUSE installer is incapable of dealing with a "Documents and Settings" folder that does not reside in the Windows root directory, so I'm S.O.L. unless the programmers can fix this.


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Fri Mar 25, 2011 10:52 am
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If those folders were created then the FUSE server is launching but Silverlight is not. What OS are you using? I'm going to try to reproduce what you've done on one of the machines here.

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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Fri Mar 25, 2011 2:15 pm
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Loren: FUSEServer.exe does launch and remains on the Task Manager running processes list. It's FUSELauncher.exe that crashes.

I'm using Windows XP SP3.

Any feedback from the FUSE software team about that Dr. Watson log, and the reference of "specialfolder"?

Thanks for continuing to investigate this problem. I really do want to get FUSE running on my machine again.

--JAG


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Sun Mar 27, 2011 12:29 pm
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I'm wondering if any other FUSE user has seen FUSELauncher crash and produce a message window that reads "FUSELauncher has encountered a problem and needs to close."...?

Also, since I moved the "Documents and Settings" folder, I have not experienced any problems with other programs installed on my machine. FUSE is the only program that, uh, reFUSEs to start normally and then crashes...


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Sun Apr 10, 2011 1:20 am
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Still unable to launch FUSE. Still hoping for some help. Loren? Anybody?


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Post subject: Re: FUSELauncher has encountered a problem and needs to clos
Posted: Sun Apr 10, 2011 6:57 am
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JustAGuy wrote:
Loren: FUSEServer.exe does launch and remains on the Task Manager running processes list. It's FUSELauncher.exe that crashes.

I'm using Windows XP SP3.

Any feedback from the FUSE software team about that Dr. Watson log, and the reference of "specialfolder"?

Thanks for continuing to investigate this problem. I really do want to get FUSE running on my machine again.

--JAG


Sounds to me like Fuselauncher is NOT finding the fuse installation in the Silverlight/OutofBrowser folder. There should be a folder in there with "fuse.fender.com" in the name. If there isn't, that is the problem.

If you don't have the "fuse.fender.com" folder check out the tail end of this thread. Not exactly the same problem but the solution I found to fixing the problem I had might help with yours...

viewtopic.php?f=26&t=52994

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