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Post subject: Wow....Fuse needs a lot of work rant!
Posted: Sun Mar 06, 2011 11:05 am
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Just got my Country G-dec. Installed Fuse on my windows 7 laptop. This is one of most frustrating, user unfriendly, bug-filled programs I have ever tried to use. Fender needs to hire a top notch software contractor to straighten this mess out. I love the concept, but almost unusable for a common layperson computer owner. Advanced owners manual leaves a multitude of questions unanswered. Downloading, importing and exporting presets and band tracks is an exercise in futility for me. As well as trying to find where those files end up. Hope someone at Fender is listening.


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Mon Mar 07, 2011 2:48 am
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banjocaster wrote:
Just got my Country G-dec. Installed Fuse on my windows 7 laptop. This is one of most frustrating, user unfriendly, bug-filled programs I have ever tried to use. Fender needs to hire a top notch software contractor to straighten this mess out. I love the concept, but almost unusable for a common layperson computer owner. Advanced owners manual leaves a multitude of questions unanswered. Downloading, importing and exporting presets and band tracks is an exercise in futility for me. As well as trying to find where those files end up. Hope someone at Fender is listening.


I would agree that the screen layout presentation and the process logic is a bit remiss. However; I have found the actual program to be accetable for the current age of the development.

What I find to be the biggest "missing link" is an adequate User's Manual. While many never bother to read a manual, if well writen and indexed, a manual can quickly turn frustration into insight.

To me the most confusing issue is the use of duplicate named buttons for different entry points. This mostly occurs when trying to upload or download to the "AMP, COMPUTER, WEB". To me, these processes should be on their own and not "integrated" into the main User Interface.

This is not a rant . . . the software works and works well once you get to the proper location for the process you are trying to trigger. To me, it's the "getting there" that still has a little "hair" around it.

I am sure with the succcess that the Mustang and G-Dec line is having the supporting software will evolve into a great interface. Perfection takes time and well, nothing is perfect.

We are very lucky to have Fender supply this Forum to give us direct access to the eyes and ears of the development team. IMHO they do a GREAT job of providing answers and responding to development issues in a timely manner.

Blessings, Bo


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Fri Mar 11, 2011 10:35 am
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Wow

Fender has a great 5 yr warranty. They replaced my broken amp quickly with no problems.


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Thu Mar 17, 2011 3:30 pm
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I'm sorry the user experience isn't what you'd like it to be. Please keep in mind that we are available through multiple avenues 5 days a week to answer any questions you have and to clear up any confusion that may result.

Maybe you have something specific that you need assistance with?

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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Sat Mar 19, 2011 6:30 pm
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I Agree this program SUCK's!! Its the most unuser friendly system to try and figure out. I tried for several hours to use the software using the downloaded manual and got my presets so screwed up I had to reset my G dec back to factory presets to make useable again. If there was a manual that led u step by step for us non computer programers it would be helpful.


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Sun Mar 20, 2011 6:39 am
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I am not exactly a computer guru, but I have managed to get what I what working. I am still experimenting and learning, but dl'ing presets is fairly easy. I have not tried loading presets, etc. from the SD card or computer, I just wrote over the ones I didn't like.

One thing I would like to see is a button for upgrades....like, click the button on fuse and it automatically searches and determines if you have the latest version of Fuse and G-DEC firmware.


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Sun Mar 20, 2011 9:01 am
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I don't guys, ranting that FUSE is user unfriendly, bug ridden etc. just doesn't reflect my experience. Heck, I don't even have a high school education (well, I do have a GED). I learned everything I need to to so far within a week by just clicking on things in the program - I didn't even read the manual.

I mean, come on... this isn't nearly as complicated of a program as a paint and photo editing software or a full blown word processor or spread sheet software. There are even games and game consoles that are a lot more complicated - and how about your cell phone...

The way you guy's talk, it's a wonder you got past sore fingers and aching wrists to play your guitar. FUSE does something very unique and specialized which doesn't translate from other experiences. Like anything new that you learn, you have to take things slowly and with a bit of patience.

As Gary Baker pointed out, the program is quit acceptable for it's stage of development. Let's see, the original G-DEC's came out in 2009 - with NO computer software at first. Then, G-DEC 3's came out in 2010 with the first FUSE version.

You know, I think in this day and age, people just expect instant gratification of everything. But anything worth while requires learning. Relax, the computer won't blow up in your face if you click the wrong thing - I promise.

And as far as where the user preset files etc. are stored, well they're stored under the "Fender" folder in your "Documents" directory - right where you'd expect them to be...


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Sun Mar 20, 2011 1:13 pm
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I've know exactly what you all are saying here. I've been on a "rant" about the workings of this stuff since I bought my G-Dec several months ago. I always seem to get the stock reply from the people in charge of "What exactly are you trying to do?" Well, the BIG question is really two-fold.
1) Why isn't the interface more user friendly and intuitive? It should be designed with the end-user in mind in stead of how it obviously has been designed.
2) Since it has not been designed that way the very LEAST that Fender should have done and SHOULD do NOW is to put together a flow chart. Example, if you want to do this, THEN do this-this-this and this!
If the user wants to use a pre-set they have downloaded I should not have to quess my way through it everytime. If I want to use that pre-set with a band track I have also downloaded how do I do it. If I want to change my foot pedals how do I do this? If I want my foot pedals to corresspond to pre-sets for a given band track, How do I do this. If I want to record, how do I do this? These and more are all questions that should be easilly flow-charted for us, the user that paid their hard earned money for a product that has GREAT promise but is very short on delivery!
How hard would it be for some motivated member of this forums staff to put together a flow chart, upload it as a PDF so that we, the user, can print it out and actually use this piece of equipment?


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Sat Apr 09, 2011 9:04 am
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Let's keep this in perspective please.
We paid a great price for a great modeling amp that is one of the best on the market.
We got the software for FREE! as an added value.
It allows additional editing of the sounds and features beyond what is possible with the control panel, even of the III to V series.
It allows users to modify, save, and share presets with others all over the world.
Fender's customer service on their amps is outstanding, and firmware updates have come out faster than many electronic companies' equipment. They respond quickly to feedback from their users.

Yes, the FUSE interface is a liltle confusing, and there are features I would love to see added. (I will submit a list of suggestions in another post at another time.)

But first I want to say THANKS for a great amp and for a potentially great piece of software. FUSE 2 is a great start for what I hope will be am industry standard-setting concept.

Our frustration level will probably be much reduced if we keep these things in mind and submit concrete, concise and specific feedback that is helpful to steer the next generation of software.

Just my 2 cents....

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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Sat Apr 09, 2011 3:28 pm
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I agree with p90sdude and nm9p. I understand why people might wish for one or two more things to be implemented or improved in Fuse, and I'm sure Fender will listen and oblige in future updates, but I couldn't possibly say it sucks or is unusable.

Personally I don't see what's so difficult about it. It seems fairly intuative to me, and I'm certainly no computer whizz. Like p90sdude said, push a few buttons, move some things about, twiddle some knobs and see what happens. You won't break anything that isn't easily fixed with a restore, and you might, like me, get an idea of what does what.

Even then, if I didn't like it or couldn't get my head round how it works, then I just wouldn't use it. It didn't cost me anything, and I still have an amp that is easily as good, if not better, than the competitors at the same price. To complain about a piece of FREE software in it's early stages of development is a bit short-sighted.

Personally if it meant keeping it as it is and keeping it free, or writing a huge manual and getting software engineers in to make the interface idiot proof, then I'd vote for the former. It's a perfectly good piece of FREE software. Thank you Fender.


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Mon Apr 11, 2011 8:00 am
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The only thing I'd still like to see is a better explanation of how the parameters of each effect change the sound of that effect. We shouldn't have to go on a Google expedition to figure out what effects controls do. :wink:


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Mon Apr 11, 2011 1:56 pm
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@bclarke

I have put together a 6 pager of what the different control knobs do on each of the virtual pedals/racks from experience and other fender manuals- just need a way of sharing it!
Also a preset list for the MI/II- detailing which effects are active on each of the 24

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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Tue Apr 12, 2011 5:33 am
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I have a G-DEC 3, but the effects are similar. Where can I find your 6-page info?


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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Tue Apr 12, 2011 11:02 am
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pedal settings
http://rapidshare.com/files/457110601/pedal_settings.rtf

Mustang I/II defaults
http://rapidshare.com/files/457111891/mustang1_2presetpedalsdefault.xls

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Post subject: Re: Wow....Fuse needs a lot of work rant!
Posted: Wed Apr 20, 2011 4:59 pm
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I have to admit to similar frustrations. I operate a PC and a MAC, and have been pretty computer savvy. But, the GDEC was way more complicated and unuser friendly than I'd think it had to be. If it wasn't, why are these folks taking the time to post these notes? All I wanted was a Fender quality amp, that can play BACKING tracks. It seems like way too much stuff was added, just cause it was technically capable of it. My 2 cents. I am trying to stay positive, and have made progress, but it takes away from playing time. Work on a simple process. Thanks.


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