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Posted: Sat Dec 04, 2010 9:38 am
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Jaydv wrote:
balu4711 wrote:
Hi everybody,
I don't know if this has already been posted, it's just too trivial..
Anyway this worked for me:
Open your Silverlight from the menu or rightclick on the blank screen of Fuse. Go to the application memory tab (don't know what it reads in English, I have the local German version) and check the "activate application memory" checkbox at the bottom. After that restart Fuse.

If it is already checked and still does not work: wait for Fender to have it fixed... Good luck, I've got my Fuse working now 8)

Cheers

Joerg


Thanks, Joerg! Tried it...still won't work!

Guess we'll all have to rely on Loren Howard to fix this. Not very confident that she's doing anything at all...she won't even tell us if she thinks the fix will happen this year, next year or in 2012!

Hi Jay,
well yes... a drag for sure. But they will have it fixed. I'm dead sure. They just do not know how at the moment so they can't say anything about "when" they'll be wrong either way... Software business as Dan already mentioned. Too many instances involved and no real lever at hand to flip to "it works" mode... Yepp, trust in them. That's what I'd do. I still have firewire issues with ALESIS and they do not even answer. Just a general statement about trouble with certain chipsets. That's all they seem to care about that. Fender is compared to that (and not only compared to that...) extremly cooperative and to me they feel very willing to help!
Keep spirits up. Won't help you much but...

Cheers
Joerg


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Posted: Tue Dec 07, 2010 6:52 am
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Well, I love this amp, but this software is a major pain in the $@!. After spending over 4 hours last night installing different software updates over and over, I'm still getting the "Loading. Please Wait..." screen and I'm about to just give up.

First of all, my computer wouldn't even recognize the disc that came with the amp, so I had to download the latest version of Fuse from the website. So, to keep up with all the requirements I upgraded to IE 8. This was actually a huge pain, because I use Firefox, so I hadn't updated for a while and it wouldn't let me just upgrade to 8, so I had to upgrade to 7, then upgrade to 8. So, after doing that, still didn't work. So, updated the .NET stuff and updated Silverlight from Microsoft to get the newest version. Still nothing. Uninstalled everything at least 3 times and reinstalled it. Same result.

I don't know what the hell else I can do, but this is incredibly infuriating.


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Posted: Tue Dec 07, 2010 7:23 am
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Update Adobe Flash Player as well.

Hope that helps!
Bob


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Posted: Tue Dec 07, 2010 7:24 am
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bclarke675 wrote:
Update Adobe Flash Player as well.

Hope that helps!
Bob


Already did that as well.


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Posted: Tue Dec 07, 2010 9:08 am
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Hi Brian,

I apologize for the issue you're experiencing. We've been working with Microsoft for some time to find a resolution to this problem. Unfortunately, we haven't been able to find a solid solution as of yet. If you can be so kind as to send us your system specs and contact information, we may have some additional steps for you to try. We appreciate your patience with us.

Loren

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Posted: Thu Dec 09, 2010 11:30 pm
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Loren Howard - Fender wrote:
Hi Brian,

I apologize for the issue you're experiencing. We've been working with Microsoft for some time to find a resolution to this problem. Unfortunately, we haven't been able to find a solid solution as of yet. If you can be so kind as to send us your system specs and contact information, we may have some additional steps for you to try. We appreciate your patience with us.

Loren


Loren,
Thanks for your help. The file you sent me took care of whatever problem there was. Seems to be working great now. Thanks!


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Posted: Fri Dec 10, 2010 8:27 am
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Dancin Dan wrote:
Just for the record, I have spoken with Loren on the phone regarding this issue.

In all fairness to Fender, the fact that they only have eight FUSE customers with this issue is a sign of good programming, especially since they are depending on Microsoft for the user interface (Silverlight). Loren, Alan and the rest of the tech support group have been working diligently with the FUSE programming team to resolve this issue.

I believe providing relevant, useful feedback to the tech support group is in our best interest. Loren and Alan have been very professional gentlemen on the phone and in email communications. Let's work with them to resolve this issue!


Dan, we're very happy that YOUR Fender FUSE application is working as advertised! Good for you!

As unlikely as it may sound to you, there are much more than "eight FUSE customers" that are experiencing problems. Probably more like Eight-Thousand, many of which are not logged on to this Forum. But, then again, neither you nor I will ever know the real number.

We're also enthusiastic about your defense of the tech support team who, according to your feedback, have been working diligently to resolve the issue. For those of us who continue to experience this problem, we would LOVE to know the SPECIFIC diligence they've undergone. When Loren can't even answer whether the problem will be resolved in 2010, 2011 or 2012, I hope you can appreciate our skepticism about their "diligence." Indeed, our perception, based on Loren's responses, is that this is not at all a priority.

All we want is for the product to work as advertised. This is what we paid for...Too much to ask?


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Posted: Fri Dec 10, 2010 8:42 am
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brianeharmonjr wrote:
Loren Howard - Fender wrote:
Hi Brian,

I apologize for the issue you're experiencing. We've been working with Microsoft for some time to find a resolution to this problem. Unfortunately, we haven't been able to find a solid solution as of yet. If you can be so kind as to send us your system specs and contact information, we may have some additional steps for you to try. We appreciate your patience with us.

Loren


Loren,
Thanks for your help. The file you sent me took care of whatever problem there was. Seems to be working great now. Thanks!


Gee, Ms. (or Mr.) Howard, why couldn't you send me this file when we first contacted your folks in early November???


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Posted: Fri Dec 10, 2010 9:27 am
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Jaydv,

Have you ever done computer programming of any kind? My only experience is with the old BASIC language over 20 years ago, and much of the process involves trial and error. That's why Loren would say he couldn't tell you when a solution would be forthcoming. The tone of that statement probably reflects a momentary frustration with the number of people who ask that very question EVERY day. Most programmers won't even communicate with the public about their attempts to solve issues. Try talking to someone at Line 6, if you want an example of the runaround.

That file that was referred to may not have been available when you first contacted Loren. I don't know. I just know that when you are unable to give an answer, it shouldn't be viewed as skirting the issue or putting a low priority on it.

Just my 2 cents worth.

Sorry about the ramble...you caught me on a bad day.


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Posted: Fri Dec 10, 2010 11:59 am
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No need to apologize about the "ramble", bc...indeed, I very much appreciate your input!!! I found your constructive criticism very logical and honest.

In fact, I worked for a major US computer company for 32 years so I'm very familiar with software issues such as this one.

What's increasingly frustrating however, is the Fender staff's unwillingness to openly and honestly communicate about this problem. They keep blaming Microsoft and Silverlight for their woes. I've offered to contact Microsoft directly and intercede on their behalf but they won't (or can't?) tell me with whom they're working. I've asked many times for a timeframe to expect resolution, but they won't answer that question either.

So...please forgive MY "ramble." The silence from Loren Howard is deafening!


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Posted: Sun Dec 12, 2010 7:14 am
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brianeharmonjr wrote:
First of all, my computer wouldn't even recognize the disc that came with the amp, so I had to download the latest version of Fuse from the website.


I had that same problem. Both vista boxes wouldn't Open the CD ..but I did something .. I can't remember now ..maybe installed Flash and
all a sudden I was able to install everything from the CD on both boxes.

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Post subject: Pullng my hair out....please wait....Loading!
Posted: Mon Dec 13, 2010 5:45 pm
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OK guys....first of all I love the Mustang I so I my intention is not to bash but just reach our for any help you might be able to offer.

Bottom line....I can't get past the Please wait screen. I have read all of the pertinent posts....deleted and re installed both the software and Silverlight multiple times....running IE 8, XP, updated flash, updated java script, 4 gigs ram, downloaded latest version of Fuse......

I just don't know what else to try. I really want to use the software....sounds like a great idea but right now that doesn't seem like an option for me?????

PLEASE HELP with any suggestions however small...I will try them.

Thanks,

Dan Felstead


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Post subject: Re: Pullng my hair out....please wait....Loading!
Posted: Mon Dec 13, 2010 6:05 pm
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felsteadd wrote:
I can't get past the Please wait screen.

I think they've fixed this but haven't released an update yet ... I always get that too.. first thing when I open Fuse ..but I just click the [Logout] button which takes me back to the main Login credential screen and it always works the second time round.

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Post subject:
Posted: Tue Dec 14, 2010 1:29 am
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I also had the 'Loading...please wait' problem when I installed Fuse on my XP desktop. My fix was to uninstall and re-install the 1.0.1 version that was on the cd that came with the amp. This works fine. I suspect that it's Silverlight that's causing the problems - typical flakey Microsoft software. And I wonder whether it's XP users that are getting this problem. Wouldn't surprise me - it's one way of 'persuading' users to upgrade to Vista or Windows 7!
I don't know whether version 1 of Fuse is available anywhere on the Fuse website, but if not perhaps Fender could make it available so that other users having problems can at least get working. I don't know whether there is any particular advantage in using v2 - it looks the same to me.


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Posted: Tue Dec 14, 2010 3:21 am
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Jaydv:

I think you are being a bit too hard on Fender and especially Loren.

First of all, I'd say it's slander to make up a probability of thousands having this problem, as there is zero evidence this being a massive problem (in terms of number of affected users), the only figure is 8 reported cases.
Had this thread had a hundred users complaining, or even 50, and Fender still giving a figure of 8 (heh, figure of eight), then you might have a case.
And, as it is -not- the case, isn't it actually quite good that they seem to care about every single user, as they are apparently working at it even though there's so few having this problem? :)

Second: You have asked for an estimation from Loren on when this bug will be fixed. He has honestly said that the bug is not completely within their control (as they think it's partly Silverlight-related), which Microsoft hasn't seemed to reject, at least not yet.
So, he COULD, as many companies do, say "early january seems reasonable" (that is, to lie) and then in january simply say "it seemed reasonable, but we're still working on it, it feels close now, Microsoft will release a new version of silverlight in March, and it should fix it".
I believe you do not want to experience that, it will just cause you more frustration. And then you'd even have the right to be slightly angry at them for promising something that they couldn't keep. :)
Please respect Loren's honesty. And you probably will when you have calmed down. :)

Third: When it comes to you contacting Microsoft. What purpose is there for any of us to interfere with the business of two companies? It would be rather unprofessional to let customers "attack" sub-providers when the responsibility of taking care of the customers is your own.

Now, I'm not satisfied with FUSE either, firstly because it doesn't work at all with my OS (Linux), and if using Windows, it doesn't really function the way I'd expect.
Sure, no one has ever claimed that FUSE would work in Linux, I have however in two days managed to get parts of the functionality that FUSE provides working under Linux on a G-DEC3 (see the G-DEC3 forum for more information), without having any technical documentation whatsoever on either FUSE nor the G-DEC3.
This fact alone is "frustrating" that Linux could easily be supported fully if the developers gave it a few days.

On the positive side, when I addressed some of these issues regarding Linux support and the ways to proceed on it, I got pleasant feedback from Loren. Judging from track-record of honesty, maybe again, it should mean that they ARE seriously considering what I said, and did not just say what I wanted to hear.

So let us not push support people into saying what you want to hear, but stay honest no matter how painful it can get (for both sides).
Also, kudos to people who can remain professional and have the "customer is always right"-attitude when things start to get a bit out of hand. It's easy to resort to saying what people want to hear (which only makes it worse).

Angry letters (in a forum or to a C.E.O) aren't usually to much good. Companies DO need to know when you are dissatisfied with their products, but there is a fine line between telling why you are unhappy, and when the receiver feels like it's better to have a bottle of tear-gas while walking home from work. :)

Now, I have personally another kind of problem with communicating my thoughts.
I don't get angry or frustrated at people, but I'm rather blunt in my words and I say what I think, so people often think of me as rude or arrogant. That is not my intention.
Conflicts can be avoided if we just loosen up a little bit and put all our effort and frustration on the matter at hand, not the people around it.

We are all striving for the same goal here, after all. :)

/ J


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