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Post subject:
Posted: Tue May 11, 2010 11:43 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hello Guys,

Can you give me specific information on the Fender FUSE crashes such as what you were doing (i.e. uploading a preset) and any error messages that you received? I apologize for needing more info but we are unable to frequently reproduce the crashes that you guys are experiencing with Vista.

Also, we recommend that User Account Control be turned off and that the G-DEC 3 be connected directly to the computer and not through a USB hub. To Turn off User Account Control:
Open up Control Panel, and type in “UAC” into the search box. You’ll see a link for “Turn User Account Control on or off”
On the next screen you should uncheck the box for “Use User Account Control”, and then click on the OK button. You’ll need to reboot your computer before the changes take effect.


We appreciate your help in tracking down this issue.

Thanks,
Loren


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Post subject:
Posted: Wed May 12, 2010 4:25 pm
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Joined: Sun Apr 18, 2010 4:57 am
Posts: 56
Location: Quebec City, Canada
Loren Howard - Fender wrote:
Hello Guys,

Can you give me specific information on the Fender FUSE crashes such as what you were doing (i.e. uploading a preset) and any error messages that you received? I apologize for needing more info but we are unable to frequently reproduce the crashes that you guys are experiencing with Vista.

Also, we recommend that User Account Control be turned off and that the G-DEC 3 be connected directly to the computer and not through a USB hub. To Turn off User Account Control:
Open up Control Panel, and type in “UAC” into the search box. You’ll see a link for “Turn User Account Control on or off”
On the next screen you should uncheck the box for “Use User Account Control”, and then click on the OK button. You’ll need to reboot your computer before the changes take effect.


We appreciate your help in tracking down this issue.

Thanks,
Loren


Hi Loren,

This is a crash listing from Vista SP2 (home premium edition french):

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.ThrowHelper.ThrowKeyNotFoundException()
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at UserInterface.MainForm.MessageTick(Object __unnamed000, EventArgs e)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4200 (NetFxQFE.050727-4200)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Fender FUSE
Assembly Version: 0.0.0.0
Win32 Version:
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/Fender%20FUSE.exe
----------------------------------------
msvcm90
Assembly Version: 9.0.30729.4148
Win32 Version: 9.00.30729.4148
CodeBase: file:///C:/Windows/WinSxS/x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2/msvcm90.dll
----------------------------------------
FenderUtil
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/FenderUtil.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
mscorlib.resources
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4200 (NetFxQFE.050727-4200)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
WebComms
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/WebComms.DLL
----------------------------------------
FilteredDropDownWithUpDown
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/FilteredDropDownWithUpDown.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
AlphaBlendTextBox
Assembly Version: 1.0.3497.24363
Win32 Version: 1.0.3497.24363
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/AlphaBlendTextBox.DLL
----------------------------------------
MediaListViewControl
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/MediaListViewControl.DLL
----------------------------------------
BouncingProgressBar
Assembly Version: 1.0.3590.22856
Win32 Version: 1.0.3590.22856
CodeBase: file:///C:/Program%20Files/Fender/Fender%20FUSE/BouncingProgressBar.DLL
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.1 built by: SP
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.resources
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.resources/2.0.0.0_fr_b77a5c561934e089/System.resources.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

_________________
I hope that helps.

Richard


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