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Post subject: Can't log into Fuse - help!
Posted: Fri Jun 08, 2018 12:44 pm
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Joined: Wed Mar 07, 2018 10:11 am
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Fuse is refusing to recognise my log in name and password - keep getting a meeage saying 'Could not find user' and when I hit the 'Forgot your Username and Password? link it takes me to the Fender site where I'm already logged in.
Can someone assist please?


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Fender Play October 2018
Post subject: Re: Can't log into Fuse - help!
Posted: Sun Jun 10, 2018 10:05 pm
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Joined: Sat Mar 22, 2008 10:38 am
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Hi, rangioran:

I noticed you posted in the Lounge and in the Fuse Forum. That’s a good start.

Unfortunately, I can’t answer your question directly, but I will point you in the direction that may help.

You might try here (and notice the support link in the top right of the page). :wink: Good luck.

https://support.fender.com/hc/en-us/art ... d-password

FSB

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Hello, big guitar. Meet my little fingers.


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Post subject: Re: Can't log into Fuse - help!
Posted: Mon Jun 11, 2018 11:54 am
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Hi FSB,

Thanks for the pointer - I was beginning to get a complex with so many 'reads' and no replies :roll:

Tried that without success so sent a detailed screed to support.

Really appreciate the assistance 8)


Fender Strat Brat wrote:
Hi, rangioran:

I noticed you posted in the Lounge and in the Fuse Forum. That’s a good start.

Unfortunately, I can’t answer your question directly, but I will point you in the direction that may help.

You might try here (and notice the support link in the top right of the page). :wink: Good luck.

https://support.fender.com/hc/en-us/art ... d-password

FSB


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Post subject: Re: Can't log into Fuse - help!
Posted: Mon Jun 18, 2018 10:20 am
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Location: ʞɹo⅄ ʍǝN
rangioran, I would call Fender directly for support. The odds of getting help here on the forum are slim to nil.


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Post subject: Re: Can't log into Fuse - help!
Posted: Wed Jun 20, 2018 12:02 pm
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ghost_of_strings wrote:
rangioran, I would call Fender directly for support. The odds of getting help here on the forum are slim to nil.


Hi gos and thanks for the reply.

Yes, ended up communicating with Fender support and all of a sudden it began logging in again!


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Post subject: Re: Can't log into Fuse - help!
Posted: Wed Jul 11, 2018 12:59 pm
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It's a bad sign when a response to a request for help is to warn that the odds of getting help here on the forum are slim to nil. There is little point in contacting Fender as their customer services is awful. I am really starting to believe that Fender Fuse is either fake or out of date. I have never come across something so impossible to log in to. I have been trying for 8hrs now using various methods and run out of ideas. Fender Fuse is simply inaccessible. I am returning my amp and replacing it with an alternative brand.


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Post subject: Re: Can't log into Fuse - help!
Posted: Tue Sep 11, 2018 3:09 am
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For anyone else with the same problem reading this thread, read my reply to the thread posted by Gary McCumber, a few threads up. The problem lies with the Fuse login field asking for 'username' to require your email address, NOT your username, as registered in your profile. Bizarre. Infuriating. Fender.

I only solved this by thinking like a Fender web tech, not a logical human being. And it worked!


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