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Post subject: Can't redeem third party software
Posted: Tue Feb 20, 2018 6:00 pm
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I just purchased a Mustang 2 (v2), I have registered it but when I click redeem third party software all I get is a message saying "Unable to redeem serial numbers for your amplifier at this time. Please contact consumer relations at (480) 596-7195 or at consumerrelations@fender.com"


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Fender Play October 2018
Post subject: Re: Can't redeem third party software
Posted: Tue Feb 27, 2018 6:14 am
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I had the same problem and contacted them at the email from the error message. This was the response I got a few weeks back:

Quote:
We're currently working with our third-party software groups on getting this feature working for our users, but we don't have an ETA right now as to when this is going to happen. We are aware of the issue and are working on resolving the problem.


Would be nice to get some kind of estimate in what time span this will be resolved, but I understand it's hard when working with third parties.


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Post subject: Re: Can't redeem third party software
Posted: Tue Feb 27, 2018 12:43 pm
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Same for me, if i press the (grey) button. .
I have a profile in fender.com and in fender forums. But logged in the redeem button remains grey instead of green.


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Post subject: Re: Can't redeem third party software
Posted: Sun Mar 04, 2018 8:08 pm
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Location: Scottsdale, AZ
Note: this is a known issue on this end, and the team is working on getting additional software serial numbers plugged in for redemption. Your patience is appreciated!

_________________
On Instagram: @brad_on_guitar


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Post subject: Re: Can't redeem third party software
Posted: Mon Mar 19, 2018 6:46 am
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Apparently this is STILL a problem. I can't download my software either.


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Fender Play September 2018

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