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Post subject: (Resolved) Registering for third party software serials
Posted: Thu Apr 13, 2017 7:27 pm
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I was having this issue two weeks ago, and I was told it'd be resolved in the next couple days then. Is it just me or have they still not fixed this issue? I'd really like people to explore everything else this amp has to offer. Using a Fender Mustang II V.2


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Post subject: Re: Serial code not registering for third party software ser
Posted: Thu Apr 20, 2017 5:03 am
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Same here- I mailed their support about two weeks ago, they said that it would be fixed by the end of the week but I check every day and it still isn't working. Not sure if the error is limited to several people or is it that no one can redeem their third party software.

Edit: Here's the original thread that I started in the wrong forum: http://forums.fender.com/viewtopic.php?f=27&t=106301


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Post subject: Re: Serial code not registering for third party software ser
Posted: Thu Apr 20, 2017 8:05 am
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Me too and I was told a few days.

Getting at Ableton Lite in the Mustang V2 package that I went for swung it to Fender for me.

I do hope that it is resolved really soon .......


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Post subject: Re: Serial code not registering for third party software ser
Posted: Thu Apr 20, 2017 11:59 am
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Same here, contacted support two times yet, nothing happened. :(


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Post subject: Re: Serial code not registering for third party software ser
Posted: Sun Apr 23, 2017 10:53 am
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I have had my Mustang V2 since January of this year and I have been trying to get access to Ableton as promised by Fender.

I emailed customer support last week and was told by return that " a very competent team are dealing with the issues we as end-users are experiencing ".

Just keep holding my breath a little bit longer.

Peace :roll: 73 Rodukski


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Post subject: Re: Serial code not registering for third party software ser
Posted: Mon Apr 24, 2017 2:49 am
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Going around in circles trying to record my guitar to the computer with Fuse presets and effects."

I specifically bought the Fender V2 because it said on the box that with Ableton 3rd party software being offered with the amp I would be able to do that.

"Edit ProfileMy AmplifiersManage Your AmplifiersUnable to redeem serial numbers for your amplifier at this time. Please contact consumer relations at (480) 596-7195 or at consumerrelations@fender.com" from Fuse Web.

and

"
Jeff Bielke (Fender)
Apr 17, 16:41 MST

Hello Rod,
We've been encountering issues with Fuse, specifically registrations and 3rd party serials. That team is working diligently and should have everything up and running soon. I apologize about the inconvenience!

Jeff Bielke
Senior Consumer Relations Representative/Direct Sales
Fender Musical Instruments Corp.
17600 N. Perimeter Dr., Ste-100
Scottsdale, AZ 85255
(480) 845-5136

Encountering issues .......... skimming the topics within the Fues forums it appears to me that getting Ableton and Amplitude running with the Mustang range of modelling amps are the biggest issue.

Can any user tell me it is worth hanging on or would you advise me to go with alternative software ?

Over and out

73 Rodukski


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Post subject: Re: Serial code not registering for third party software ser
Posted: Thu Apr 27, 2017 1:54 pm
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Use Audacity instead, free, easy to use, readily available.


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Post subject: Re: Serial code not registering for third party software ser
Posted: Sat Apr 29, 2017 4:03 pm
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Im new to the Mustang III v.2.....only had it about a month....brand new to me. Ive been trying to get the third party software on and off since day one and get the same BS message as well. I finally sent in an email but it sounds like it may not make a difference either way...guess Ill start looking elsewhere as well. It really irritates me when you dont ever get what was promised...


Their response...

Unfortunately we're still experiencing issues with Fuse. This Software is still going to be available for Fender Mustangs V2 Models. We're working deeply in this manner and hope we can give you a solution as soon as possible. Thank you for choosing Fender.

Regards,



Lmao,

I'm sure everybody focused on the GT.


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Post subject: Re: Serial code not registering for third party software ser
Posted: Sun May 07, 2017 6:08 pm
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Just checked and was finally able to reddem my codes for the recording software.....haven't tried registering and downloading yet... FYI


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Post subject: Re: Serial code not registering for third party software ser
Posted: Mon May 08, 2017 7:04 am
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I too managed to redeem, download and install the software and it works. It seems that they fixed it! :D


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Post subject: Re: Serial code not registering for third party software ser
Posted: Mon May 08, 2017 1:44 pm
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Just to confirm: this one should be resolved - if anyone who was reporting issues with it is still having a bug, log a support ticket here.

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