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Post subject: Cannot log into Fender Fuse
Posted: Sun Apr 02, 2017 9:53 am
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So I can log in when I'm on the website but if I try to on the Fuse application then it just says 'cannot find user'. Is there something wrong?


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Post subject: Re: Cannot log into Fender Fuse
Posted: Mon Apr 03, 2017 9:38 am
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I called Fender Fuse Support last week. They said the system is down; they're working on it.


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Post subject: Re: Cannot log into Fender Fuse
Posted: Mon Apr 03, 2017 2:33 pm
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So do I, imposible to logg in in the softaware.


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Post subject: Re: Cannot log into Fender Fuse
Posted: Tue Apr 04, 2017 8:19 am
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Thanks :)


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Post subject: Re: Cannot log into Fender Fuse
Posted: Tue Apr 04, 2017 6:27 pm
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I logged in just now - guess it's fixed? I was able to log in to the app (bottom right corner) and when I clicked MAIN MENU==> View ==> Web Community, I am logged in.

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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 2:33 am
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My difficulty is that I can't log on via Fender Fuse in the first place when I click the 'Not Logged In' button. I put in my existing details that worked OK a month ago but now just get a pop-up window that says' "HttpWebRequest_Web_Exception_RemoteServer Arguments: NotFound

Spotting that a Profile seems to be a necessity, and thinking that maybe I haven't got one, I signed up to start one but was told that my email address was already in use - so clearly I had indeed already got a Profile.

I've tried clicking the 'Forgotton Your Username and Password?' button but that simply takes me to the main Fender website via my normal web browser with no opportunity to make a Profile (or at least one not apparent to me). The Internet provides many examples of websites offering round-and-round-we-go experiences - we've all met them - and now here is Fender providing one.

I dumped the FenderFuse app supplied in the disc with the G-Dec and downloaded the latest Fender Fuse app (v2.7.1) from the Fender Fuse website. I use a 2.4GHz Intel Core 2 Duo iMac (2GB memory) that is running OS.X Yosemite 10.10.5.

I might stress that until a month ago the Fender Fuse app worked fine, and I was delighted that it did so since I'd quickly found that any tone presets downloaded from the Fender Fuse website via a normal web browser didn't work but when downloaded via the Fender Fuse app directly into my G-Dec they worked fine. I can't help but feel that in the interim the Fender IT geeks in their white lab coats, excitedly chattering to each other in Minion-speak that means something to them but is incomprehensible to the rest of us, have altered the Fender end of the interface. The words 'better security' and 'enhanced customer experience' are sure to be in the explanation somewhere, and there'll be a heavy hint that it's me and my iMac's fault for not being 'up-to-speed'.

If that's what it is, I was happy with the old up-to-speed and can do without the new up-to-speed! So Fenderguys, especially Fenderguys in the Fendermothership, what now..?


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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 7:51 am
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You're not entering your password for the forums, right? The forums and the Fender Fuse site have different passwords, even if you chose the same login name.

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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 8:47 am
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A tricky one, and you may well be right. However, the notes I kept when I first joined up a month or two ago show that I did indeed have the same username and password for both the F.Fuse app log-in and the F.Fuse Forum. I did that just to keep things simple for me since I thought my visits would be few and far between. At that time I didn't seem to have difficulty accessing either, but I was blundering about not quite being certain what was going on and maybe my notes are wrong and that I ran into trouble, changed a password, but failed to alter my notes. So if there is a different password, I don't know what it is.

The "Forgotten Your Username/Password?" thing just sends me round in circles, not taking me to anywhere where I can actually do that. I'm reluctant to start a fresh account since it means starting another email account. In any case, even if I did that, I might find that in inputting the serial number of my amp - which seems a necessary part of signing-up - the Fender database might not allow me to go any further since it can see that the amp is already allocated to another email address (in fact, mine).

I suppose I need to email Fender directly and get it to allocate me usernames/passwords for each, with the option of going into my account later to change them to something more user-friendly. Many thanks for your reply. Paul Sanderson, UK


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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 10:40 am
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That's odd. I signed up years ago, so maybe it's a problem for new accounts.

When I try the password reset, I get:

RECOVER PASSWORD
Enter your email and we’ll email you a link to change your password.

Did you get that message?

Here's a link to the password reset page: Link

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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 11:44 am
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Any route leading me to a password reset (including the Link you've just posted) simply goes straight to http://shop.fender.com/en-GB/start - it looks to be some sort of Fender home page for the UK. Nowhere to just enter my email and get password reset instructions sent to me. Paul, UK


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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 11:53 am
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I called Fender and its been 2 weeks. They say by Friday? Don't know what year!!!!


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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 12:35 pm
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Trawling through other areas of the Forum it's beginning to sound like a familiar story: to be a Player in Big Business you have to have Customer Care, but the customer has already bought the goods and dealing with post-purchase problems isn't exactly profitable so the first thing that gets outsourced is Customer Care. And nowadays that's not a person who would need paying but a FAQ page or an algorithm that doesn't need a salary or healthcare or a paid holiday.

The few humans left on the payroll are so busy sanding guitar bodies 24/7 in a blizzard of sweat that they're unaware of what's going belly-up elsewhere. In fact they couldn't do anything even if they did know, and certainly don't have the time. Paul, UK


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Post subject: Re: Cannot log into Fender Fuse
Posted: Wed Apr 05, 2017 8:52 pm
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See: viewtopic.php?f=2&t=101775

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Post subject: Re: Cannot log into Fender Fuse
Posted: Fri Apr 07, 2017 11:33 am
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This from Fender support. Logins are also affected I understand.

"There have been a number of FUSE issues that have come up last week and this week as we've begun migration the FUSE database to a different server. At first we thought the only thing affected was registration but as it turns out it has affected the playback of newly downloaded presets and band tracks. We're told these issues will be resolved by the end of this week or the beginning of next week."


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Post subject: Re: Cannot log into Fender Fuse
Posted: Fri Apr 07, 2017 12:22 pm
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OK, it's now Friday 7 April. So if we all meet back here in a week's time - on Friday 14 April - we'll have a look at what's transpired. Bring some beers.

A week to move a database from here to there; doable, I reckon. Paul, UK


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