It is currently Mon Mar 16, 2020 8:18 am

All times are UTC - 7 hours



Post new topic Reply to topic  [ 6 posts ] 
Author Message
Post subject: G-Dec 3 keeps re-booting at startup
Posted: Sat Jul 25, 2015 1:33 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Mon Jul 23, 2012 9:27 pm
Posts: 4
My G-Dec 3 Thirty has developed a problem at startup where it continuously flashes the Fender logo, followed by the "Blues Edition" screen (I updated a standard edition to the Blues Edition). It will alternate back and forth for 5 or 10 minutes until it finally finishes and starts up normally. After it finally starts, if I immediately turn it off and back on again, it will then start up normally -- until it is shut down for some length of time. I have tried unplugging the guitar, USB cable, and removing the SD card, but nothing seems to make a difference.

I did try restoring the original "standard edition" configuration and although the presets and jam tracks changed over, it still said "Blues Edition" at startup (I would have expected that to have gone away). The problem persisted after re-applying my blues edition presets.

At this point, I am at a loss but I'm wondering whether something in one of my custom presets is causing the problem. I'm not sure what else to try to troubleshoot it.


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: G-Dec 3 keeps re-booting at startup
Posted: Mon Aug 03, 2015 4:30 pm
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Dear espinello,

Thanks for your inquiry. You are correct, once you download a new edition, the name of that edition should appear on the start up screen. Please verify that you are following the downloading steps correctly. I am enclosing a link below that has all the steps involved. Please verify and If you are performing steps and still experiencing the same issues, please let us know and we can forward you information to an Authorized Service Center. I hope this helps and please let us know if we can assist you further.


http://www2.fender.com/support/articles ... tallation/

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Post subject: Re: G-Dec 3 keeps re-booting at startup
Posted: Sun Aug 09, 2015 8:07 am
Offline
Hobbyist
Hobbyist
User avatar

Joined: Mon Jul 23, 2012 9:27 pm
Posts: 4
I was able to make reverting back to the original edition work properly. I turns out I was not letting it continue to the second step of running the update. With that step, it now shows the correct edition at startup.

The original problem still seems to there, however. Turning the amp on after it has been off for an hour or two, it will start with a blank screen for about a minute and then alternate back and forth to the Fender logo and the GDec logo for a minute or two before finally starting. Once it starts, I can turn it off and it will start up again normally until it is turned off for an extended time.


Top
Profile
Post subject: Re: G-Dec 3 keeps re-booting at startup
Posted: Mon Aug 10, 2015 8:42 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Dear espinello,

Thanks for your inquiry. Sorry to hear you’re having issues with your Amp. Based on the information you provided I suggest you take the unit in for service, I am I’m providing you a link below that will help you locate an Authorized Service Center near you. We recommend contacting them to schedule an appointment prior to actually taking your Amp in for service. We also suggest you gather any receipt and/or purchase information you may have and please don’t hesitate to let us know if we can assist further.


http://www2.fender.com/dealers/service-centers/

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Post subject: Re: G-Dec 3 keeps re-booting at startup
Posted: Sun Jan 10, 2016 2:37 pm
Offline
Hobbyist
Hobbyist
User avatar

Joined: Mon Jul 23, 2012 9:27 pm
Posts: 4
Here is a very late follow-up to this problem. The issue turned out to be a bad capacitor, which was covered under the 5 year warranty. Unfortunately, each time I brought it in to the repair facility, it worked perfectly. I finally figured out that sitting in my hot car prior to taking it in was warming up the amp and making it work. Leaving it at their shop and having them turn it on the first thing in the morning when it was cold finally surfaced the problem. It is now back up and running and working nicely.


Top
Profile
Post subject: Re: G-Dec 3 keeps re-booting at startup
Posted: Mon Jan 11, 2016 8:10 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Dear espinello,

Thanks for the follow-up and we're glad you are back up and running.


Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: