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Post subject: Great Support Fender. Thanks!
Posted: Tue May 27, 2008 7:59 pm
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Joined: Sun Jul 22, 2007 10:50 am
Posts: 102
I just wanted to report a great customer service experience. I was having problems with my B-DEC 30. Info I saw on this forum led me to send an email to Customer Support. Ed Treat responded to my request quickly and instructed me to send the unit back to him, and he would get me a new unit. In less than 10 days, I had a brand spanking new B-DEC 30 at my doorstep. Great job! Thanks for the support!


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Post subject:
Posted: Tue May 27, 2008 8:07 pm
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Aspiring Musician
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Joined: Mon Aug 06, 2007 12:55 pm
Posts: 462
I have always had great luck with Fender also. Sometimes I get frustrated with their products, but their support is stellar.

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RoscoeBeckV
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Post subject:
Posted: Thu Jun 05, 2008 9:14 am
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Fender Staff
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Joined: Thu Sep 06, 2007 11:08 am
Posts: 57
Thanks for the compliment,
I passed this thread along to Ed.

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Brian Kennedy
Project Engineer - R&D
Proud to be a Fender band member since 2002


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Post subject:
Posted: Thu Aug 21, 2008 8:38 am
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Joined: Tue Jul 17, 2007 1:27 pm
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Great story. Sound like they are getting better all the time.


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