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Post subject: ULT-4 footswitch stopped working
Posted: Wed May 22, 2013 9:33 am
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Hobbyist
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Joined: Mon Jun 25, 2012 12:33 am
Posts: 4
Hi
I have a G-DEC3 Thirty amp and ULT-4 footswitch with it. The amp had been unused for some while. When I powered it on the footswitch gives me code "u-1" on the screen. I contacted the reseller who sold me the footswitch and they said that the problem lies with the amp, which 1 year warranty outdated on February this year.

I re-installed the latest firmware, that didn't help. Any ideas what to do? Except to throw away the footswitch? Amp works just fine, just lacking the switch.

Cheers,
Safonjus


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Fri May 24, 2013 12:24 pm
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Aspiring Musician
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Joined: Fri Oct 24, 2008 11:55 am
Posts: 548
The amp has a 5-year warranty, so it should still be covered. I would contact Fender Support about the issue, and let them troubleshoot with you over the phone (480-596-7195).

Good Luck!


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Fri May 24, 2013 12:42 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi safonjus,

We will be happy to assist. It is possible that the issue you are seeing lies with the pedal. If you happen to have a local dealer who carries a Fender® ULT-4 or a Fender® MS-4 foot switch, I would recommend that you bring in your Fender® G-DEC®3 amplifier for a test and make sure that you can reproduce the behavior with another foot switch. If you are still getting the same results at this point, we would recommend that you bring your amplifier in for service to an Authorized Fender Service Center. Please let us know and we will be happy to assist further.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Thu Jun 06, 2013 2:52 am
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Joined: Mon Jun 25, 2012 12:33 am
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Hi

Thanks for the information. I'll try get the amp/footpedal tested at my local reseller.

With best regards,
Safonjus


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Sun Aug 11, 2013 7:33 am
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Hobbyist
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Joined: Wed Sep 28, 2011 12:24 pm
Posts: 39
My footswitch broke after about a month of bedroom use. The first mode now switches between preset 00, 01 and 72 and the protective cover over the led display came off.

Since I'd bought it online I couldn't be bothered to go through the whole sending back rigmarole.

Since then my GDEC3 has also stopped functioning after a year of very careful use.

It's probably be the last Fender product I buy and I certainly won't be buying anything over the internet anymore. Which I suppose is a good thing for my local shop!


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Tue Aug 13, 2013 10:23 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi danf,

We will be happy to assist. Could you please describe in as much detail the issues you are seeing with your Fender® G-DEC®3 amplifier, and we will be happy to assist further. Thanks and we look forward to hearing from you soon.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Wed Aug 14, 2013 2:58 am
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Hobbyist
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Joined: Wed Sep 28, 2011 12:24 pm
Posts: 39
Thanks I'm already in contact with your local support regarding the amp.

The footswitch has no receipt and I think I'll have to put that down
to experience.


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Post subject: Re: ULT-4 footswitch stopped working
Posted: Thu Aug 29, 2013 10:25 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi danf,

Thanks for the update, please keep us posted and let us know if we can assist further.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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