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Post subject: tap/Tuner, quick access, utility buttons wont work etc
Posted: Fri Oct 12, 2012 6:28 pm
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Hobbyist
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Joined: Wed Sep 26, 2012 5:25 pm
Posts: 2
i have had my new g-dec thirty for 2 weeks and when i press any of the following buttons, they do nothing or do not correspond at all. the tap/tuner button, start/stop, quick access, exit/utility buttons do nothing. i was wanting to tune my guitar by pressing and holding the tuner button and nothing. i tried changing a preset by changing the memory lock by pressing exit/hold for utility button and nothing. i can play guitar and turn the gray wheel to play to the different named heavy metal presets but that is it. does the g-dec need to be replaced or repaired if so how long will it take.


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Post subject: Re: tap/Tuner, quick access, utility buttons wont work etc
Posted: Sat Oct 13, 2012 7:25 am
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Aspiring Musician
Aspiring Musician

Joined: Fri Oct 24, 2008 11:55 am
Posts: 548
Return it to the store where you purchased it. It should be a replacement issue, if it's only been two weeks that you've had the amp. Most stores have a 30-day return/exchange policy. The only exception is if the amp shows signs of abuse or damage.

Best of luck!
Bob


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Post subject: Re: tap/Tuner, quick access, utility buttons wont work etc
Posted: Mon Oct 15, 2012 4:53 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi cdredbaron10,

I would second the advise that bclarke675 offered here. An exchange should be the best route. And please let us know if we can assist in the process as well.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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