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Post subject: fatal error problems
Posted: Mon Sep 24, 2012 6:01 am
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HI. when i run fender fuse software with USB connection after about 5 - 10mins. I get a message saying (there's been an unknown error communicating with this device, fender fuse will shut down, please reboot g dec 3 amplifier) has anybody else experienced this problem thanks. :(


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Post subject: Re: fatal error problems
Posted: Tue Sep 25, 2012 11:08 am
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Hi kingscall,

I am sorry to hear that you are having trouble with your amp and Fender FUSE. Please email us a detailed description with your Forum name, real name, system specifications for your PC and the version of Fender FUSE you are using. And we can offer you direct detailed support that way. Thanks very much.

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Post subject: Re: fatal error problems
Posted: Tue Sep 25, 2012 4:56 pm
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You don't have the amp plugged into a USB hub do you?


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Post subject: Re: fatal error problems
Posted: Wed Apr 10, 2013 10:04 am
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I have the same problems as well. Anyone knows what to do?

-computer runs on win8
-had the same problem on my win 7 computer.


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Post subject: Re: fatal error problems
Posted: Thu Apr 11, 2013 9:02 am
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Hi Guys,

We are working with our software Devs right now on this. If you have not yet, please send us an email and include your Forum name, real name and the text from your post here. Also, include the exact specs of your computer OS (version, etc.). Then we will follow up with you directly. Thanks much.

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Post subject: Re: fatal error problems
Posted: Thu Apr 11, 2013 9:03 pm
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Just a suggestion, you all probably checked this already but check the Power management tab in device manager for the USB root hubs.

Ensure that the "Allow Windows to disable this device to save power" is not checked.


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Post subject: Re: fatal error problems
Posted: Fri Apr 12, 2013 5:28 pm
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Hi Guys,

We have just released a beta version of Fender® FUSE™ that we believe will address the issue you are seeing here. Please download, install and check out the software via the link below. Also, please reply in the announcement thread whether or not the build solved the issue you were seeing. Thanks very much.

Best Regards,

viewtopic.php?f=27&t=85393

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Fender Musical Instruments Corporation
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Post subject: Re: fatal error problems
Posted: Sat Apr 20, 2013 8:38 am
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after the update I've played for some 3 hours and the computer had no problems being contacted with my Gdec3.

Thanks


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Post subject: Re: fatal error problems
Posted: Mon Apr 22, 2013 10:56 am
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Hi RonaldFloyd,

Thanks for the information. That is great news. Please let us know if we can assist further.

Best Regards,

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Fender Musical Instruments Corporation
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(800) 856-9801


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Post subject: Re: fatal error problems
Posted: Tue Apr 23, 2013 10:17 am
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Fender TSL wrote:
Hi RonaldFloyd,

Thanks for the information. That is great news. Please let us know if we can assist further.

Best Regards,


If the problem will be back, you're the first to know.


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Post subject: Re: fatal error problems
Posted: Tue Apr 23, 2013 10:34 am
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Hi RonaldFloyd,

You are very welcome. Enjoy your amp. And do let us know if we can assist further.

Best Regards,

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Fender Musical Instruments Corporation
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(800) 856-9801


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