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Post subject: G-DEC FUSE Preset Downloads Broken?
Posted: Tue Jun 26, 2012 10:27 pm
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Hobbyist
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Joined: Sat May 12, 2012 6:50 pm
Posts: 4
I am unable to download any presets from the G-DEC FUSE page at https://fuse.fender.com/gdec3/presets.php (although I could and did on June 3, 2012).

Using IE9, the first download link takes you to the page for the specific preset. The download button on that page does nothing, no matter how many times you click it.

Using Firefox, on the preset's page, there is no download link to click. The placeholder showing the size of the file (2.02 kb for example) is where it should be, but the DL button is missing.

I've reset my FUSE password, rebooted my PC, and cleared my cache memory. Seems like this must be a problem with the website.

(On an unrelated note, I'm also unable to upload a profile picture, even a .gif as small as 5.54KB.)

Terribly annoyed with fender.com generally at the moment.


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Post subject: Re: G-DEC FUSE Preset Downloads Broken?
Posted: Wed Jun 27, 2012 4:24 pm
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi timetraveler,

I'm sorry that you are experiencing some frustrations with the Fender FUSE Community site. I want to confirm that you are logged into your Fender FUSE Community account when you are trying to download these Presets. Is that correct? I just logged in and downloaded a Preset without any trouble from your link. But you need to be logged in. Please check this out and let us know how it goes. Thanks.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: G-DEC FUSE Preset Downloads Broken?
Posted: Wed Jun 27, 2012 8:18 pm
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Joined: Sat May 12, 2012 6:50 pm
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Hm. Apparently there was a problem with the last Adobe Flash update (v. 11.257 or some such); just updated to v. 11.300 and now the downloads are working again.

Still unable to upload a profile image (to FUSE or my Fender profile).


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Post subject: Re: G-DEC FUSE Preset Downloads Broken?
Posted: Thu Jun 28, 2012 11:48 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi timetraveler,

Thanks for the update on that. We will double check the photo upload here. You may want to try a lower resolution/size photo and see if that is successful.

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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Post subject: Re: G-DEC FUSE Preset Downloads Broken?
Posted: Thu Jun 28, 2012 8:21 pm
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Joined: Sat May 12, 2012 6:50 pm
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Image-wise, I don't think anything much smaller than the one I'm attempting would be practical:

Image


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Post subject: Re: G-DEC FUSE Preset Downloads Broken?
Posted: Fri Jun 29, 2012 9:12 am
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi timetraveler,

So I assume that you are still unable to upload a photo? If so, please email the photo to us at the address below. And we will get it to our Web team to have a look. Also, can you please include your OS version, Flash version and browser you are using? Thanks very much.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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