It is currently Mon Mar 16, 2020 9:47 am

All times are UTC - 7 hours



Post new topic Reply to topic  [ 8 posts ] 
Author Message
Post subject: g-dEC 3 30 usb NOT WORKING
Posted: Tue Jun 12, 2012 10:54 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Jun 10, 2012 4:21 pm
Posts: 3
The USB port on my new GDEC 3 is vey loose and unable to connect to FUSE and my PC. Is there any easy way to fix it or do I need to return the amp?


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Wed Jun 13, 2012 6:15 pm
Offline
Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi superdude,

Can you please clarify if it is the port itself or the USB cable or both that are not fitting well? Also, can you confirm that you are using the included USB cable? If you are using the included or correct equivalent cable, and the connection to the port is loose, I would suggest exchanging the amp with the music store where you purchased if possible. If you are beyond an exchange period, please let me know, and we can assist with a service center referral from our end. Thanks.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


Top
Profile
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Mon Jun 18, 2012 7:54 pm
Offline
Hobbyist
Hobbyist

Joined: Wed Mar 09, 2011 9:57 am
Posts: 22
I hear ya. Mine actually broke came out. They are not very well installed. I don't have the prove of purchase since it was a gift to take it to a Fender dealer. I got it for Christmas.


Top
Profile
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Tue Jun 19, 2012 8:56 am
Offline
Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi sammyreynolds,

Are you saying that the USB cable broke off inside the USB port or that the USB port itself is broken? And do you think that the person that bought the amp as a gift for you might have any type of proof of purchase? Thanks.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


Top
Profile
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Tue Jun 19, 2012 3:32 pm
Offline
Hobbyist
Hobbyist

Joined: Wed Mar 09, 2011 9:57 am
Posts: 22
Alan Willey - Fender wrote:
Hi sammyreynolds,

Are you saying that the USB cable broke off inside the USB port or that the USB port itself is broken? And do you think that the person that bought the amp as a gift for you might have any type of proof of purchase? Thanks.


The USB port itself literally went inside the amp when I plugged it in a couple of months ago. No, He doesn't have the prove of purchase anymore. He bought it from Musiciansfriend, the invoice and all that was thrown away.


Top
Profile
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Tue Jun 19, 2012 5:41 pm
Offline
Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi sammyreynolds,

I would suggest that you try contacting Musician's Friend to see if they have any record of the transaction. Please let me know if you have luck with that. Thanks.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


Top
Profile
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Wed Jun 20, 2012 2:10 pm
Offline
Hobbyist
Hobbyist

Joined: Wed Mar 09, 2011 9:57 am
Posts: 22
Alan Willey - Fender wrote:
Hi sammyreynolds,

I would suggest that you try contacting Musician's Friend to see if they have any record of the transaction. Please let me know if you have luck with that. Thanks.


Alan I didn't think about doing that. I'll give them a call. Thanks for the info.


Top
Profile
Post subject: Re: g-dEC 3 30 usb NOT WORKING
Posted: Fri Jun 22, 2012 5:01 pm
Offline
Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi sammyreynolds,

You are welcome. Please let me know if we can assist further.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: