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Post subject: Cannot Download New Presets Or Backing Tracks?
Posted: Tue May 15, 2012 8:29 pm
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
I got my new password and logged in to fuse but i cannot download any of the blues,metal presets and i also cannot download the steve vai band tracks,can anyone tell me what i may be doing wrong?


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Wed May 16, 2012 5:56 am
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Hobbyist
Hobbyist

Joined: Wed May 02, 2012 7:15 pm
Posts: 50
We need more details. At what point do they "not download"? Are the download boxes grayed out? Not there? When I log on I get an option to "only view secure pages" or something to that effect. I always select NO to view all. Maybe YES limits the options? Walk us through your problem a bit.


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Wed May 16, 2012 6:41 am
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
The download boxes are there and they were grayed out before i got my new password and i was not logged in but now i can log in with success and the download boxes are there and not grayed out but nothing happens when i click on the download boxes?


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Wed May 16, 2012 8:15 am
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Hobbyist
Hobbyist

Joined: Wed May 02, 2012 7:15 pm
Posts: 50
What you describe about clicking on links with no response I run into from time to time in windows and is usually cleared up restarting browsers or rebooting. Otherwise, I dunno. If it's not grayed out, it should work - mine does. AV/firewall software?


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Wed May 16, 2012 5:09 pm
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
I am now having a problem logging in even with my new password i get incorrect username or password and i cannot log in to fuse,anyone have a solution for this problem? Fender tech support where are you?


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Thu May 17, 2012 9:20 am
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Aspiring Musician
Aspiring Musician

Joined: Fri Oct 24, 2008 11:55 am
Posts: 548
Click on one of the moderator names above, and call Fender Tech Support, if you really want help without delay. I had issues early (due to poor documentation) and Loren was very helpful.


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Thu May 17, 2012 2:44 pm
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
I had success today downloading the steve vai backing tracks,part of the problem was when i got my new password it was only a temporary one! I did now know it was time limited to only a few hours when i got it so i logged on to my fuse account and created and saved my own password.

You also need to put at least one uppercase and lowercase letter plus a number in your fuse password,i did not have to do this to log in to my password for the mustang forums?


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Post subject: Re: Cannot Download New Presets Or Backing Tracks?
Posted: Mon May 21, 2012 5:08 pm
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Metalman50,

It sounds like you are squared away at this point. Is that correct? If you need additional assistance, please let me know. Thanks.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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