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Post subject: Firmware Update Problem!
Posted: Thu May 10, 2012 8:50 am
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
I need help with my G-CEC 15W,i started to update my amp with version 1.04 firmware from fuse and not the SD card but my amp says updating files please wait! The problem is it is taking too long and is is about 30 min. so far and i fear that something went wrong,can anyone help me solve this problem? Note: i have a newly formatted SD card inserted in the amp but i am not updating from the card,can this be the problem with the firmware update not completing the update?


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Post subject: Re: Firmware Update Problem!
Posted: Thu May 10, 2012 9:14 am
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Hobbyist
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Joined: Wed May 02, 2012 7:15 pm
Posts: 50
While my list of issues has been shown, I never mentioned mine did this out of the box. I simply shut it down (which left Fuse hanging, still "updating") but the amp fired back up with 1.04. I did it again using the sd card method later on, and never saw any differences between the "hung" update and the smooth update with the sd card.

Question to all: Is anyone running older firmware without issues? What's available?


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Post subject: Re: Firmware Update Problem!
Posted: Thu May 10, 2012 10:08 am
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
KMatch,what is the firmware update procedure for the G-DEC 3? I tried to download the advanced manual but it says the files are corrupted. When i reboot my G-DEC it displays that firmware version 1.04 is found and to press start for the update,it also states you can press exit to cancel and thats what i did because i do not want to screw up anything by trying to update my amp.

I need to know the update procedure first before i try any firmware update.

I also discovered another problem with my SD card slot,i can push the card in until it clicks in to place but when i try to remove it it does not want to come out,i have to use tweezers to get it out,anyone else have this problem? Should i exchange my G-DEC for another one or can the SD card problem be resolved?


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Post subject: Re: Firmware Update Problem!
Posted: Thu May 10, 2012 10:17 am
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Joined: Wed May 02, 2012 7:15 pm
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http://www.fender.com/community/forums/viewtopic.php?f=25&t=69892 is a thread with how *I* had to load the software as my amp won't accept the "by the book" approach.


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Post subject: Re: Firmware Update Problem!
Posted: Thu May 10, 2012 11:08 am
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
I am not talking about fuse software updating or updating the blues and or other styles for the G-CEC but the procedure for how to do a firmware update through fuse via USB and not the SD card.


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Post subject: Re: Firmware Update Problem!
Posted: Thu May 10, 2012 12:11 pm
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Joined: Wed May 02, 2012 7:15 pm
Posts: 50
The short and simple I believe you already know: connect/utilities/update firmware. If it's the hanging you're wanting help with, I don't know. I only used that option once, it hung/froze, then I moved on to SD cards.


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Post subject: Re: Firmware Update Problem!
Posted: Thu May 10, 2012 1:47 pm
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Aspiring Musician
Aspiring Musician

Joined: Sun Jan 16, 2011 9:10 pm
Posts: 406
I got the firmware update to install,i booted my G-DEC and when the display showed version 1.04 is ready to install i just pressed the start button on my amp like it said to do. I still think this can be a problem for anyone new or even someone with knowledge of doing firmware updates because the info from fender on the procedure of doing the update does not explain about restarting your amp and pressing the start button for the firmware to install.

The fuse software states that it is updating the firmware please wait and this is also displayed on the amp but it just hangs there in this state and never updates the firmware until you reboot your amp,this is never stated by fender or in any manuals for the G-DEC 3!

I think fender should explain how to do the update and post it in the sticky note threads.


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Post subject: Re: Firmware Update Problem!
Posted: Fri May 18, 2012 4:11 pm
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Fender Staff

Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi Guys,

So, to clarify here, when you use the Utilities/Update feature in the Main Menu with Fender FUSE software, you should be able to select to Update the amp, then select the location of the firmware file and go. You should see a message telling you that the firmware process has started once the amp is ready to have the update run. From there, you should see instructions to complete the update on the amp. We are also double checking the included messages in the process to make sure that they are as clear as possible. I hope this helps. Thanks.

_________________
Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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