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Post subject: Fender 2.4.0 - Blank, dead as a dodo
Posted: Wed Sep 28, 2011 12:35 pm
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Joined: Wed Sep 28, 2011 12:24 pm
Posts: 39
Hi All
I got my G-Dec yesterday, and spent the whole day playing it.
I installed the version of Fuse (1.0 something) which came with the amp,
that was fine, until last night when I noticed 2.4.0 was available.

After having installed 2.4.0 for PC from the Fender Fuse site I tried to use the software but nothing more than a blank window pops up.
For a brief second I get please wait, loading but then this disappears and I am left with a black Window.
If I right click on the Window I get to the info about Microsoft Silverlight, which informs me I have version 4.0.60531.0 and various tabs with technical details about MS Silverlight but no sign of Fuse.

Any help would be greatly appreciated.

Thanks

Dan


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Post subject: Re: Fender 2.4.0 - Blank, dead as a dodo
Posted: Tue Oct 04, 2011 3:24 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hey Dan,

The most common cause of the black screen is an outdated version of Internet Explorer. Lots of people use alternative browsers such as Firefox or Chrome so IE tends to not get updated. However, Fender FUSE needs IE in order to function. You should update to at least version 7 but I recommend installing IE8.

If you do have IE8 or later installed, try updating to the latest version of Microsoft Silverlight 4 runtime located here: http://www.silverlight.net/downloads. Be sure to uninstall the current version first. In some rare cases we've seen that correct the black screen problem as well.

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