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Post subject: My ableton didnt come with Authorization Code
Posted: Fri Nov 19, 2010 5:17 pm
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I just got the G DEC 15 and it didnt come with the authorizationn code, I called Fender Tech support and they were supposed to email it to me, but I may have told them the wrong address or something, cause it never came. Does anyone know where I can find the Code to put in so i can get it up and running?

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Posted: Thu Dec 02, 2010 11:02 am
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Hey FarmerMan,

I apologize if we sent your serials to the wrong address. Give us a call back and I will personally make sure you get them.

Loren

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Posted: Tue Dec 07, 2010 9:01 pm
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Loren,

Hey, I have gone back and forth with the ableton software company trying to fix the problems with all of the software issues that I have had, and there just seems to be no solution. They keep telling me to go to this place and go to that place to fill out this form and that form and nothing seem to get done. I have followed the directions to the tee, have had Fender players that have been using fender for 15 years plus, and in the music business for just as many years that have used all kinds of recording software and no one can figure out what the problem is. I have used other recording software on my computer and have never experienced this type of problem before. I dont even want to keep trying to get it working in fear that something is going to eventually happen to my computer because of the fact that everytime I have tried, I wind up having to restore my computer to before i started just to get it running the way it was. The store i bought the amp from refuses to take the amp back because they say once the software is open, I am stuck with it, so I feel that I am just out of the cost of the amp and it now just sits unused for the last 2 weeks. I am very unsatisfied with the whole thing. I own 5 Fender guitars and was a faithful fender user, but this experience has made me think twice about continuing my relationship with Fender because I just cannot get anywhere on fixing this problem. I would be happy if I could just get another amp other than the G Dec. I would be happy to give you a call at the number provided sometime in the next day or two to see if we can resolve this matter, and I do appreciate your response to my initial comment.
I do hope to talk to you soon.
Have a nice day,
-J Farmer

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Posted: Wed Dec 08, 2010 9:23 am
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I'm sorry you had such a hard time getting this software authorized. So you did receive you serials after all? Because if not you would have had no success getting this software registered and authorized. Please keep in mind that we are here from 8 to 5 MST specifically for the purpose of helping users with software/amp related issues. That's all we do here in the TSL. When you've had such a hard time with Ableton, I'm wondering why you didn't just call us. I hope this experience didn't diminish your faith in us. Also, please keep in mind that this is third-party software that was included as an added bonus at no extra charge and doesn't affect the core functionality of the amp and Fender FUSE. If you'd still like help resolving this issue, please contact us directly.

Loren

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Posted: Wed Dec 08, 2010 9:36 am
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FarmerMan (and anyone else guilty of this),

As a retailer for over 25 years, one of my most frustrating situations is when one of my customers has a problem with a product they bought from me, but goes to someone else to solve the problem, without letting me know about it. 99 times out of 100, I'm able to quickly and easily solve the problem with little frustration for my customer. All too often, by the time the customer makes me aware of the problem, it has gotten to the "I just want my money back" stage. :(

I have personally dealt with Loren, Alan and other at TSL, and they are helpful, thorough and friendly in resolving issues with FUSE and the amps. I assume they would be the same with helping resolve problems with the 3rd party software included FREE with the G-DEC 3s and Mustangs.

Before you or anyone else reading this writes off their amp, because of this or any other issue, I recommend that you invest the time and minimal long-distance charge (if on a land-based phone), to let them help solve your issue, BEFORE getting to the "I'm going to take this piece of ---- back!" stage.

Please take this in the spirit in which it is offered. :) I'm only trying to save you and others frustration and dissatisfaction with what I've found to be great products!

Have fun!
Bob


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Posted: Wed Dec 08, 2010 1:54 pm
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Hey Guys,

Its just a slew of things that I am frustrated with. Ableton was just the first thing that started it all. I got them to get eh software authorised and the program to come up with no problem, got the tutorial video, instructions and all, but as far as getting that part of the software to work, it never did work properly. Everytime I went to try and record anything, it never worked right and in the end, I had to wind up restoring my computer to the point of before starting the application.

The Fuse software worked fine until I started trying to save the presets and everytime i did, the next time I turned the amp on, I cant even begin to figure out how to tell you what it did, the backing trax changed and the setting I had thought I stored, simpky were not there. I did this on 5 different presets, ones I knoew that I would never use and now I dont even want to go to them because they dont match at all. I have used several different modeling amps, foot pedals, processors and have NEVER run across the issues i am trying to figure this whole process out. I am 41 and have been playing for over 20 years and have been messing with digital for about the last 9 years, so I do have a good bit of knowledge when it comes to this type of applications. The only reason I write responses so speratically right now is that my Social Security Disability is all coming together right now and I have been VERy busy getting that all in line, so I do try and get to it for a few hours at night, all to the same end result...frustration and no positive results. All I really wanted to do was do some recording at home, and thought, after some research, i would give the G DEC a try because of the loops, software and reviews I looked up, but as in everything, there is always a chance that there is going to be a few packages that go out that arent up to par and will have issues. I am hoping that this is the case with the one I ourchased and this is not a regular deal. I was already sceptical due to the fact that i was rejected on getting a Fender Neck re-decaled, even though the serial numbers matched, just because i upgraded the neck on my Highway 1 body. I played a 52 re-issue neck and spent a lot of money on one and although the news came back that every serial number came back as all true Fender parts, I was denied because the neck was not the original. Am I not allowed to upgrade a Fender Guitar to something I like better and because the decal started lifting, I get denied? I have to be honest, and I hate to say this, I am loosing faith in Fender and the rules and regulations. Even when trying to return the amp to the store, before the 3 day return police, they called Fender and were told once the software is removed and installed, it cannot be returned. I found out that the software can be liscened up to 5 times. I was just going to trade it in for a Fender Mustang 2, but now I am to the point that it has just been sitting for the last month or so and I want nothing to do with it, and the crazy thing is, I own 5 Fender Guitars...4 Strats and a Tele. I dont know what to tell ya guys, I have gone through every tutorial, video, booklet, you tube demo and still it is just not responding the way I have seen them demo'd on the web site and i do not wish to own another one. I am kind of kicking my self now, and should have went with my gut feeling, and got the Mustang 2. I would have spent less money and got more amp features and less headache and more use out of it, but now have that covered with another modeling amp, which I use full time now. So pretty basically, I am stuck with a 300.00 amp that sits in a box until I figure out what I want to do with it. I plan on calling You guys some time this week, but I gotta say, I am about done trying to get everything figured out on this amp. I could have got Pro Tools for the same price os the amp for all my recording needs and still have the Peavey Vyper for all of my modeling needs. I do hope we can come to some kind of compromise on this matter because right now, I am very down on this situation,
Thanks
-Jody F.

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Posted: Wed Dec 08, 2010 2:56 pm
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I'm not working for Fender, and don't know their policies as the others do, but I can tell you three things:

1. Trying to change necks on a guitar and trying to get it re-decaled for authenticity, when it's NOT original equipment is fraud. You can change things to your heart's content, but it stops being right when you are trying to pass a modified instrument off as original.

2. Until you've called and let TSL try to fix your issues, you are the only reason that the amp is sitting in the box causing you anguish.

3. The store you purchased your G-DEC 3 from is making things up concerning the software and returns. Any reputable dealer would have allowed a return within 30 days, unless damage had been done to the amp and/or you didn't have the disc and documentation. As far as I know, the software wouldn't prevent them from reselling it, although they may have to sell it as used. At the very most, they might charge a restocking fee, typically 15%.

Again, I'm sorry you got to the point of frustration BEFORE contacting Fender, but unless you give them a chance to resolve the issue, you're going to continue to have bad feelings about the amp and Fender.

Good luck and I hope you can work past the problems.


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Posted: Thu Dec 09, 2010 7:48 am
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In reply to your answers...

1. The parts I changed out were all original Fender parts, so why am I to blame if I am trying to upgrade a Guitar with the same brand equipment. If I had a Strat with a C profile neck and would rather a Compound radius neck, your telling me that even though it is all Fender parts, they do not allow any changes? That a customer just has to be happy with what they sell? It should be the customer that has the final say because we are the ones that have top play it. As I said, all parts were Fender, serial numbers were verified as Fender parts, I just liked the feel of a different neck.

2. The amp was not the problem, that works fine, it is the software that I have been having problems with and I HAVE been in contact with Ableton trying to fix the issue but am having to jump through hoops to just get an answer on a fix, even with phone calls...as they say, they have nothing to do with Fender, they are a seperate entity.

3. As a store that is supposed to be an authorised Fender dealer, they should be aware of the policies, which they said, while I was there, and on the phone, that the amp was non retunable, so that decision came from whoever they were talking to on the other end.

So my frustration is NOT with the amp it self, it is with the software, the service I am getting trying to deal with the software and the fact that the store, which I am a regular with, called and was told that it was un returnable, so i am getting 2 different stories from 2 different people. So now my frustration is that because of all these issues, I am out 300.00 on an amp I do not wish to keep pursuing trying to get it working correctly, getting the run around from different people on different people. So no, this is not my fault in getting frustrated about this, it is because I am getting the run around from different people and different answers from different people, weather I call, or the store calls.

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Posted: Thu Dec 09, 2010 1:31 pm
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I'm sorry things seem beyond repair. I only know that I could return my G-DEC 3 to Guitar Center, where I purchased it, within 30 days for ANY reason, and not be penalized.

I also know the people at Fender support will work as much as needed to resolve any problem concerning these amps, even the 3rd party software.

I won't debate the neck issue, as you have your beliefs and I have mine. We'll agree to disagree.

Anyway, I hope you can get something resolved to your satisfaction, and that you and your family have a Merry Christmas!


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Post subject: Re: My ableton didnt come with Authorization Code
Posted: Wed Jan 05, 2011 6:51 pm
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I did not get a code with my 30, either?


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Post subject: Re: My ableton didnt come with Authorization Code
Posted: Thu Jan 06, 2011 7:15 am
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Do yourself a favor, save yourself a lot of frustration and call TSL at 480-596-7195. Loren, Alan or one of the other customer service people will help you through the process of getting your authorization code. :)

Have fun!
Bob


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Post subject: Re: My ableton didnt come with Authorization Code
Posted: Thu Jan 06, 2011 7:52 am
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I had some issues with the Ableton software as well, and the support staff helped me get it all working. Most of the problem was of my own doing by not getting teh initial set up correct. The instructions for Ableton leave a little to be desired, mainly leaving out information that some things are required to be done in a specific order, and the Ableton supplied hardware set up instructions simply suck. Ableton simply is not intuitively obvious but it works great once you figure out how to get past the beginning. I almost think there needs to be a separate thread thumbtacked to the top of the subjects to help new folk get loaded and set up. Possibly a step by step instruction guide with pictures and screen shots specifically for the GDEC that doesn't expect newbies to be familiar with this type of application could be developed as well.

The Fender support staff are great to work with and WILL get you up and running.


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