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Post subject: Can't connect G-DEC 30 to Computer
Posted: Sat Jul 17, 2010 11:24 am
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I just bought a G-DEC 30 and I'm having difficulties connecting to my computer via USB. I have a new laptop, Windows 7, Windows Updates have been done and I installed the latest version of FUSE from the Fender Site. When plugging the G-DEC USB cable into my computer - I get a "USB device not recognized by Windows" message. When checking the USB get the message "Windows has stopped this device because it has reported problems. (Code 43)". When atttempting to update the USB driver, it tells me I have the most current driver. Any ideas? Thank you in advance.


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Posted: Sat Jul 17, 2010 1:17 pm
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I tried on another computer - same problem - and I've tried a different USB cable - same problem. I'm wondering if the USB port on the G-DEC might be faulty?


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Posted: Sun Jul 18, 2010 12:08 pm
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Problem solved. I took my laptop and G-DEC 30 to the store (The Arts Music Store in Newmarket, Ontario Canada). Fired-up the laptop and plugged the USB cable into a G-DEC 30 they had on the floor - connected no problem - so the issue was a bad USB port on the G-DEC I had purchased.

The good folks at the Arts exchanged my defective unit for the floor model (which appeared to be in new condition - the only one they had left) and all is well.


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Posted: Mon Jul 19, 2010 9:23 am
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Hello robertjack,

I apologize for the issues you've experienced with the amp. I'm glad you got a replacement though. If you have any questions or concerns about the amp feel free to let us know.

Loren
TSL@fender.com
480-596-7195


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