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Post subject: Re: Question about Headphone/Speaker Problem
Posted: Fri Apr 08, 2011 3:21 pm
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I purchased the G-DEC 3 Thirty on April 1st last year, and the headphone jack kept disengaging the speaker for long periods after the headphones were unplugged. Fender support was excellent and the G-DEC was replaced in July 2010. I use the G-DEC for recording my blues guitar compositions onto the computer and have tried to use headphones very sparingly, but was using them this morning and when I unplugged them the speaker refused to engage anymore. So I can only use the G-DEC with headphones...and it no longer works as an amplifier. I called Jeff at Music Depot in Sault Ste. Marie and I will be taking the receipt and amp back in again. The problem with all of this is that I live 230km from the store and Jeff doesn't have a G-DEC in stock, so I may have to wait another month or so to continue recording. It's getting a little frustrating.


Last edited by Nynavic on Sat Apr 09, 2011 6:52 am, edited 1 time in total.

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Post subject: Re: Question about Headphone/Speaker Problem
Posted: Sat Apr 09, 2011 4:19 am
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I tried inserting and retracting the headphone jack a few times to see if the contacts would allow the speaker to engage again, but instead of fixing the problem, the headphone jack has quit producing sound on the right side and now there's only sound on the left side of the headphones. I'm just going to wrap this thing up until I get it to the dealer.
I'd really like to see a decent 1/4" headphone jack installed on the G-DEC 3 and set apart from the USB/SD card plate. That would eliminate these problems and provide a much more stable product. If I can get a replacement for this G-DEC...I won't be using headphones in it at all...which rather sucks when you're recording in your little one bedroom apartment in a seniors building.
For the time being I'll be using my Fender Frontman to keep playing.


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Post subject: Re: Question about Headphone/Speaker Problem
Posted: Wed Jul 20, 2011 1:58 pm
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I have the same problem with my new purchase of G-DEC 3 30 which worked great until I plug into the headphone jack: the speaker will not re-engage after removal of the headphones. It sometimes will re-engage if I switch off the amp and unplug the unit from the wall but this is inconsistent. On my last try, it has not re-engaged yet.

Does this mean that there is an electronic problem with the circuit board, rather than the issue of a bad jack?

My problem is that I brought this as a used unit from a music store and they said that there is no Fender warranty.

Any idea about an inexpensive fix or do I need to trash it?

Thanks.
Larry


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Post subject: Re: Question about Headphone/Speaker Problem
Posted: Thu Jul 21, 2011 6:18 am
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I believe Fender's warranty is transferable as long as you have a receipt from the store. Check with Loren or Brad about this. :wink:


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Post subject: Re: Question about Headphone/Speaker Problem
Posted: Mon Jul 25, 2011 1:01 pm
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That is correct, Bob.

Larry, as long as you have the receipt, you can get your amp serviced under warranty. To answer your question, it appears to be an issue with the headphone jack itself. However, the jacks output is software controlled, so the intermittent nature doesn't surprise me.

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Post subject: Re: Question about Headphone/Speaker Problem
Posted: Thu May 17, 2012 3:50 pm
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Joined: Mon Mar 15, 2010 12:46 pm
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Hi VerySlowHand,

I was actually answering another forum member's post. And if you are experiencing this issue on your amp, I would encourage you to either go to a local Fender authorized service center in your area or contact us at the number below and we are happy to assist you in locating an authorized service center near you. If the owner's amp is under warranty and they have a copy of the sales receipt, they can get the warranty work done that you are describing. And yes, we did had a very limited number of early production Fender G-DEC 3s that had an issue with the headphone jack not releasing audio back to the speaker. That has been discussed on this Forum quite some time ago. There may be some units still in stores and not sold yet that were part of that batch of units that were affected. Authorized service centers should have all the support they need in place and be able to get parts to perform this repair. Please feel free to contact us with further questions.

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Fender Technology Support Lab
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480.596.7195


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