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Post subject: Fender Custom Shop Cables and their USA Life Time Warranty.
Posted: Mon Sep 14, 2015 3:33 pm
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Fender once again, has made things very easy for the working stiffs to maintain our gear.

I had one of the Brown Tweed Fender Custom Shop Performance Cables (10ft).

It stopped working a few months ago, I finally got around to checking with Fender Customer Service to see how to setup a warranty return, (as mentioned in the title, these have a Lifetime Warranty.) Turns out, they have made this just TOO easy...

Call Fender to get a CS Rep's email, and explain the reason for your call.

What they are doing these days is to advise you to take a picture of the cable, if it is not visibly broken, you will have to cut it to show it's no longer working. (If you have the receipt, include that in the photo).

If you can, take the photo so the part number on the cable is visible (if not, tell them what the length of cable was and style if you can't get that in to the photo. (ex:straight/angled, or straight/straight 10ft etc..)

Email this photo to your Customer Service Rep, with your return address.

Once they get that email, they will place the order for another cable, and you should receive a replacement in an estimated 7 to 10 days.

I sent the email to Fender.com directly to my CS rep around 5:00 p.m. (I wont drop any names here, for the sake of his privacy) but this guy replied about an hour later confirming the order was placed. Seriously, how cool is this?

Just thought I'd pass this along, these are great cables, and if you have one and need to get one replaced with your warranty, this is all you have to do.

Rock on my brothers...
/Ray


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Post subject: Re: Fender Custom Shop Cables and their USA Life Time Warran
Posted: Mon Sep 14, 2015 4:56 pm
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Good to know. Thanks for posting.

I went back to Fender cables after trying a supposedly superior brand that cost four times as much and lasted just months despite a long warranty. The guy at the shop showed me the pile of returned cables.


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Post subject: Re: Fender Custom Shop Cables and their USA Life Time Warran
Posted: Sun Sep 27, 2015 6:17 pm
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stratmansteve wrote:
Good to know. Thanks for posting.


+1 :D 8)

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you can save the world with your guitar one love song at a time it's just better, more fun, easier with a fender solid body electric guitar or electric bass guitar.


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Post subject: Re: Fender Custom Shop Cables and their USA Life Time Warran
Posted: Mon Sep 28, 2015 6:34 am
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Solid Body Love Songs wrote:
stratmansteve wrote:
Good to know. Thanks for posting.


+1 :D 8)


+2 :D 8)

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Being able to play and enjoy music is a gift that's often taken for granted.

Don't leave home without it!


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