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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 12:21 pm
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strings10927 wrote:

I will say this much for the retailer .... I've worked in customer service/sales before and I can also relate to the other side of the problem.

I remember working for a place that did a pretty good job all around, but every once in a while, you would just have this perfect storm of a customer who got a terrible experience - where someone made a mistake (we're all human after all) and then the next person to deal with that customer also made a mistake or neglected to call the person back, or transferred them to the wrong extension, or accidentally disconnected their call, etc. As a CSR I just wanted to grab that customer by the shoulders and say, "listen, we take thousands of orders every week, this is NOT typical service!".


I'll admit that as I've gotten older, I do get a bit cranky with some situations...I've been known to go off on McDonald's employees because it's just not THAT hard to hand me a packet of ketchup and say "Would you like fries with that?". Seriously. That said, it's also just amazing how many people complain about tech problems when they really have no clue at all. Back when I was a field tech and used to do phone support, I used to get frustrated with the folks who just couldn't realize that tech's can't fix everything. The company who's building took a direct lightening strike for example...the one lady there just couldn't understand WHY their HP laserjet kept failing in that particular building...even though the Northwest corner of the building was laying in their parking lot. Then there was the company that refused to use an anti-virus program (even free software such as AVG), but didn't understand how someone using their disks from home MIGHT be the problem...we had to send techs out as much as 3 times a week to clean those damn machines because we had a contract with them. Twice I had to go out on service calls just because someone forgot to plug the computer in! LOL!

Then of course, you always have the occasional person that's NEVER going to be satisfied. I remember one woman who got angry with me because wow...she couldn't run Windows XP on a 386 with only 256 megs of RAM. Insisted on the software upgrade, but would NOT spend the money for a suitable hardware upgrade...rock, meet hard place! Likewise, my wife used to be a call rep in a credit department and it was truly amazing how many times she'd have to turn people down for acts of utter stupidity - "You haven't payed your bill in over 8 months and you REALLY expect an $1000 limit increase???"...just boggles the mind.

Even when I delivered pizzas, there was this woman who actually bounced a check for $10 to get a large pizza. When Telecheck came after her for $70 in fees (not including whatever her bank charged her for over-draft) and then threatened to sue her for her refusal to pay, she thru a hissy-fit at the store and demanded she be allowed to pay cash after the fact. When the manager refused and informed the woman that she HAD to deal with Telecheck....wow. You usually gotta pay good money for that kind of entertainment! Ended up the police had to come out and remove the woman from the pizza shop.

As I've said before, you just can't fix stupid.


Anyways...


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 12:59 pm
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lomitus wrote:
ckmckool wrote:
"Who wants to bet me a shiny penny that ckmckool comes back and either refuses to use the app or simply claims it doesn't work for him?"

Oh....and btw, good find on that app. Did'nt know it existed...and surely it indicates there would be issues ordering online without it.
Now....if only you had offered that in your initial comments instead of insulting me as the following:

"Just because someone's opinions don't agree with yours, doesn't suggest they don't have the right to air them in a PUBLIC forum. I certainly don't see any limitations or restrictions regarding who was allowed to reply to the OP's comments, let alone what they're expected to say. I'm sorry if this too offends you (and I suspect it will), however I happen to agree with Lightnin's comments. The fact that the OP has had such problems repeatedly when others haven't and that the OP seems so single minded about this, seems to suggest that perhaps the problem isn't the proverbial vehicle, but simply the loose nut behind the wheel."

I think you're writing so much that you can't remember.

Will I load the MF app and use it?
I dunno. MF could've just answered me that a long time ago.


Since you seem to have taken sooooooo much offense to something that was intended as a mere poke in the ribs, let's go ahead and clarify a few things since I have some time to kill...


With your initial post, after a wee bit of a rant, you asked;

"Does anyone else have probems online ordering from them?"

and
"Is there another like online company (NOT affiliated wth MF)?"

(you also asked about "luck" which we'll just let go)

Regarding the first question, with the possible exception of arth1, who in fact offered you some suggestions (more on that in a bit), the vast majority of people who responded said they've never really had a problem with MF. In fact, in the now 4 pages of this thread, I have yet to see one person (other than yourself) say "hey...I've had the same problem too...". The general consensus appears to be that Sweetwater is favored, however YOU are the only who has been so profoundly vocal here about this singular issue with MF. Now that alone, along with your lack of interest in other solutions, more than warrants the suggestion that just maybe the problem isn't so specifically with Musician's Friend (i.e. my comment about the loose nut behind the wheel).

Afterward, arth1 had a suggestion regarding the use of Chrome or simply using a different browser. You're response was "Thank you. That explains it. But i doubt I'll ever use MF again until they make their ordering window compatible with chrome" along with "I don't feel the need to get annoyed....or to change my browser". Sure sounds like you had no interest in arth1's suggestion at all.

Even with your more recent comment, "Oh....and btw, good find on that app. Didn't know it existed..." - does this NOT suggest that you just didn't take the time to look? And if that's the case, does this also not suggest a problem on the part of the user and NOT the website?

I could even go so far as to suggest that your inability to use the board's BBCode properly suggests a lack of techno-savy on your part, which could again support the idea that just maybe the problem just wasn't MF.


In response to the second question there, several people...Arjay, tbazzone, Standard Strat Man, jeffo46, KidBlast and arth1 ALL suggested Sweetwater. Your response was "Well....I decided to buy a tuning pedal from Amazon (although I once had a bad experience in trying to return a defective product). I decided on the Boss TU-3 instead of the Snark pedal..." When I pointed this out, your reply was "I never stated...nor disregarded any other vendor suggestions. Show me where I did big mouth. Well my friend...go back and read that first page with the suggestions...I shouldn't have to show you anything.

When strings10927 made a suggestion, your reply was "No I'm not missing your point. I'm only concerned with android- (which many do use)", again showing a complete lack of interest in the suggestions of others. One has to seriously wonder why you started this thread to begin with if you weren't interested in the opinions of others...where you simply looking for people to justify your rants?

What's more is after asking that second question and my rather tongue in cheek response, you came back with "First of all IDIOT...I never asked about 'where' other vendors were...I can google THAT". Since you just said "I think you're writing so much that you can't remember"...wow...again perhaps you should try reading your own posts as it seems to me that you're the person "who lack(s) the reading comprehension to keep up with a thread"...particularly when you're the one who asked the question to begin with.

This all seems rather self-explanatory, however since you seem to feel that I "have the reading comprehension of a fungus gnat", perhaps you'd care to enlighten me as to how this was all misinterpreted? BUT WAIT...THERE'S MORE!

The fact that you seem to have taken soooooo much offense to a colloquialism such as "the loose nut behind the wheel", is in fact, rather sad...particularly when there seems to be a fair amount of evidence to suggest the problem may very well have simply been you. Considering there's little to suggest others have had this same problem, particularly to the extend you have and especially in light of your unwillingness to compromise in light of other people's suggestions, along with the app that strings later mentioned, the concept that it could simply be the user certainly has merit...however the idea that you might somehow be wrong is just totally inconceivable to you, to the point that you just have to be repeatedly rude about what was otherwise a small, but rather justified joke. Are you -really- suggesting to us that you're THAT incapable of error?

Even after someone pointed out the apparently required app, you STILL tried to blame it on others...it wasn't YOUR fault, it was ours for not taking you by the hand and showing it to you in the first place!

Your utter unwillingness to compromise or accept the suggestions of others certainly suggests a remarkable degree of arrogance on your part. Your comments HAVE repeatedly suggested that you feel MF (and other vendors) are somehow supposed to cater to you specifically, to the point of your suggestion that "If OTHER vendors can accommodate an order from a tablet, so should MF....or DON'T HAVE ONLINE ORDERING".

Even though you claim to "agree" with Doc's comment, "be nice" and you made a comment about Lightnin's manners, you seem nearly unable to refrain from insults, hypocrisy and childish name calling and you get down right volatile when someone dares to have an opinion that differs from your own.

You claim I have insulted you, yet you seem MORE than willing to dish it out yourself. Such a pity.

.


For all of your hemming and hawing, your rudeness, your name calling and all your techno-widgets, considering the app that strings mentioned, unless you REALLY expected the folks at MF to download that app onto your Galaxy for you (and explain in explicit detail how to use it) and in light of the other options that have already be stated, it seems the problem was in fact user error after all...the loose nut behind the wheel. Problem solved. Feel free to say something bad about my mother.....

Wow.


You are just sooo full of it.
Just how much of a moron ARE you? Just because I ordered a pedal from amazon, does'nt mean I would'nt use Sweetwater in a heartbeat for another purchase....especially an expensive guitar or amp.
The fact is...Amazon offered the Boss TU-3 Ffor the same price as Sweetwater...but WITH a power supply (as a bundle package). I saved money.

As to the MF android app?...........There was no mention of that on the MF ordering window instructing me I would need it....nor did I happen to see it on any product page.

You are proving yourself to be more and more of a blowhard.
Maybe you have nothing better to do.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 2:32 pm
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@ lotimus - A Splendid try Sir... truly ! :)

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Time to stop wasting time here and let it go... :wink:

cheers!

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 3:44 pm
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Lightnin MN wrote:
@ lotimus - A Splendid try Sir... truly ! :)

Image

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Time to stop wasting time here and let it go... :wink:

cheers!


Yep. TRULY a waste of time, no thanks to you both.
btw...there IS no MF Ordering app.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 4:07 pm
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ckmckool wrote:
...btw...there IS no MF Ordering app.




cheers!

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 4:23 am
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ckmckool wrote:
btw...there IS no MF Ordering app.

yep, just loaded that catalog thing on my tablet, it's out of date and useless. Looks like an abandoned idea. :? Oh well, worth a shot.

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 5:38 am
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Lightnin MN wrote:
@ lotimus - A Splendid try Sir... truly ! :)



Time to stop wasting time here and let it go... :wink:

cheers!




As stimulating, if not truly amusing as this has been (it's hard not to have a few laughs with such a person), you're probably right. It's just impossible to reason with an individual that just can't refrain from such childish behavior. Guess I'll just get out my can of troll spray too and be done with it.


8)


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 5:50 am
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...a strange game. The only winning move is not to play. How about a nice game of Chess?"

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 5:51 am
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ZZDoc wrote:
Helluva lot easier to vote with your feet if a vendor's tech savvy does not meet with your needs than to spend so much time venting your spleen over it.

Personally, IMHO, Frank Herbert was right.


Android devices are probably the MAJORITY of mobile devices right now. If someone on the fly suddenly hears a tune and decides they wanna order that shiny red candy apple strat, then I would say that this IS a thread more worthwhile than MANY of the threads here.
As far as "wasting time".....that might be be said about all activity here.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 6:02 am
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I don't think we can assume this is a problem with ALL Android devices. Or even with your specific make/model of Android device. Are you always on the same Internet connection when you try to place an order through MF? For all you know, your ISP may be blocking a service which is causing your problem.

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 6:52 am
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strings10927 wrote:
I don't think we can assume this is a problem with ALL Android devices. Or even with your specific make/model of Android device. Are you always on the same Internet connection when you try to place an order through MF? For all you know, your ISP may be blocking a service which is causing your problem.


Nope. Tried it frrom a number of places and on different androids.
Hey....try it yourself.
Try and enter a phone number into the MF order page field while trying to complete an order.
Try also entering the 9 digit zip code....even though your area may not use it.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 6:55 am
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lomitus wrote:
Lightnin MN wrote:
@ lotimus - A Splendid try Sir... truly ! :)



Time to stop wasting time here and let it go... :wink:

cheers!




As stimulating, if not truly amusing as this has been (it's hard not to have a few laughs with such a person), you're probably right. It's just impossible to reason with an individual that just can't refrain from such childish behavior. Guess I'll just get out my can of troll spray too and be done with it.


8)


Actually....I think the laughing is at YOU.
(roll eyes)


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 8:22 am
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ckmckool wrote:
Hey....try it yourself.
Try and enter a phone number into the MF order page field while trying to complete an order.
Try also entering the 9 digit zip code....even though your area may not use it.

OK, I tried it on my ASUS Nexus 7 (Android) tablet. It worked. No problems. I entered a new shipping address and was able to proceed to payment options. That's what you were unable to do, right?

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 11:45 am
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ckmckool wrote:

Actually....I think the laughing is at YOU.
(roll eyes)



err...yea...whatever. You still forgot to say something nasty about my mother...

:shock:


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Aug 06, 2015 2:53 pm
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strings10927 wrote:
ckmckool wrote:
Hey....try it yourself.
Try and enter a phone number into the MF order page field while trying to complete an order.
Try also entering the 9 digit zip code....even though your area may not use it.

OK, I tried it on my ASUS Nexus 7 (Android) tablet. It worked. No problems. I entered a new shipping address and was able to proceed to payment options. That's what you were unable to do, right?


Nope. I attempted to go in as a guest......and hit the SNAG upon trying to enter the required phone number. It will not take.


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