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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Tue Aug 04, 2015 10:38 am
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Rock Star
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OK here's a hypothetical situation ....

You are in charge of creating an online music retailer website.

1. You need it to perform flawlessly on all available OS version (even if out of date) that run on the following devices:

All Andriod tablets and phones
All Apple tablets and phones
All Windows Phone devices
All Fire OS (customized Android) devices
All Blackberry devices
All PC's and laptops
All Apple computers
All "Mini" laptops
*whatever comes out new next week

2. You need it to perform flawlessly when using any of the following browsers:

Internet Explorer
Chrome
Firefox
Safari
Edge
Opera
*whatever comes out next week

3. You need it to work regardless of whether the user has kept their device up to date with updates, or have never updated their device.

There is a reason web developers get some decent $$'s. It's not easy.

When you say that every other online retailer's website works with your Samsung Galaxie Tab S tablet, but not MF .... did you check to see if those other retailer websites work 100% with the other devices and browsers listed above? You have to figure there's some other guy out there going "every other site works with my Nexus tablet except Sweetwater. Their site sucks!".

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Tue Aug 04, 2015 12:12 pm
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Posts: 190
You have to figure there's some other guy out there going "every other site works with my Nexus tablet except Sweetwater. Their site sucks!".

I've used Nexus tablets a ways back....never a problem ordering anywhere except MF.

During repeated attempts to order at MF....only to HAVE to call it in anyway, I've told the rep about my issues.
I ask- What's the problem?- "I dunno".
Can you report this to your IT guys...because I really do prefer to order online- "You'll have to go online into the ordering page again...and click on customer service...and then fill out a form...and wait for a response".
I did that a few times with absolutely no response (other than an email telling me they got my message).

If MF is'nt even aware that they HAVE a problem (even after me telling them repeatedly)....and their customer service people cannot give any kind of answer, then maybe they should put a disclaimer on their ordering page stating "you may save considerable time by calling us instead of online ordering"....then all are forewarned.

Speaking for myself, I no longer have a hard on for MF....but I'm sure some do.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Tue Aug 04, 2015 6:48 pm
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Roadie
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Joined: Mon Dec 31, 2007 9:10 am
Posts: 210
ZZDoc wrote:
Lightnin MN wrote:
"You're never alone with a schizophrenic... !! " :roll: :roll: cheers!

......an in an argument, you constitute a majority of one. 8)


I my case, I always go with a consensus of at least 3 of me :D :) :o :arrow: :(


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 4:13 am
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Rock Star
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ckmckool wrote:
I've used Nexus tablets a ways back....never a problem ordering anywhere except MF.

I think you're missing my point:
strings10927 wrote:
.... did you check to see if those other retailer websites work 100% with the other devices and browsers listed above?

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 6:08 am
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Joined: Tue Nov 06, 2007 3:11 pm
Posts: 190
strings10927 wrote:
ckmckool wrote:
I've used Nexus tablets a ways back....never a problem ordering anywhere except MF.

I think you're missing my point:
strings10927 wrote:
.... did you check to see if those other retailer websites work 100% with the other devices and browsers listed above?


No I'm not missing your point. I'm only concerned with android- (which many do use).
I have the latest android tablet tablet....with the most up date 5.0 lollipop using a chrome browser.
If MF cannot handle that....and i have yet to experience any problems on other vendor sites, then MF is dropping the ball.
And given that android lollipop and chrome browser are widespread, I'm not about to go waste even more of my time doing research at less popular systems.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 6:46 am
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Helluva lot easier to vote with your feet if a vendor's tech savvy does not meet with your needs than to spend so much time venting your spleen over it.

Personally, IMHO, Frank Herbert was right.

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 6:50 am
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Rock Star
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Joined: Wed Apr 11, 2012 7:37 am
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So you mentioned having issues using Chrome Browser ... did you try the Musician's Friend Catalog Android App? Same issue?

https://play.google.com/store/apps/deta ... mfcatalog1

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 7:04 am
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Professional Musician
Professional Musician

Joined: Sat Aug 23, 2008 2:01 pm
Posts: 1598
ckmckool wrote:
Lotimus. you have the reading comprehension of a fungus gnat.



Wow...more name calling. Nice.

ZZDoc wrote:
As to the tenor of the conversation, it's been eight years now that we have been interacting on these Forums. The watch word, first and foremost, is 'be nice'. Agree to disagree in a constructive fashion. :idea: Most of us know each other not beyond the screen. What might work face to face does not work here. :twisted:

That's my two cents. :wink:


Doc


ckmckool wrote:
Agreed.
That's why i'm always careful jumping into a thread i disagree with ...,by putting words in someone's mouth or hurling insults.
Best just to disagree or say nothing.



Yikes...can you say hypocrite? Seriously there ckmckool...have you read your own posts in this thread???

Lightnin certainly hit the nail on the head there - "You're never alone with a schizophrenic... !! "

ckmckool wrote:

I did that a few times with absolutely no response (other than an email telling me they got my message).


Yep, and if you were as nasty and single-minded with them as you have been with some of the folks here, they probably considered you a troll just as some folks here have. If you chose to go on ranting with MF the way you have here (which wouldn't surprise me in the slightest), as a person who's also done tech support, honestly, I never would have responded either. Regardless of whether or not a given individual has a legit issue, some people just are NOT worth the effort.


Please...go ahead and continue with the name calling and your pharisaical attitudes some more to prove your point.

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strings10927 wrote:
I think you're missing my point:
strings10927 wrote:
.... did you check to see if those other retailer websites work 100% with the other devices and browsers listed above?


Strings - For what it's worth, I agree completely...my wife is an apps developer and I can tell you first hand that she couldn't care less about folks with smart phones and tablets and such. A lot of companies really don't give a rat's butt about cross-platform as far as some of these new techno-widgets go as it's simply not cost effective to address.

That said, my advice regarding our friend ckmckool there is simply; give it up. This individual has now proven repeatedly that he's NOT interested in other people's suggestions, let alone any degree of reason or common sense...he clearly thinks that MF and other vendors are somehow supposed to cater to him specifically or exclusively (what was that I said a while back about an over-developed sense of entitlement?) and when people disagree with him or try to reason with him, he simply get's childish and volatile. Any degree of comprehension or understanding regarding the IT aspect of all this would appear to be well beyond this individual's ability.



__________________________________________________________

ZZDoc wrote:
Ahhhhh.....I missed the old day's. Good to have them back along with one of the regulars. If ya'll don't know Lomitus, ya'll don't know what you're up against as far as knowledge base. When the man, talks, sit back and listen. :wink: But I do digress: :oops:


That's my two cents. :wink:


Doc


Doc - Thanks for the kind words! And yep...I miss the old days sometimes too...between going back to college a few years back, the wife and I selling our house and trying to find a new home, my father's passing away and some other various and assorted family issues (not to mention my rather prolific art projects, as well as now playing in 2 bands), I just really haven't had the time I used to have to pursue these rather stimulating debates, LOL!!! Probably wouldn't have even bothered with this one, except the new puppy seems to be going thru a bit of a growth spurt and has been sleeping/napping a lot the last couple of days.

I would digress myself, except I think we've already gone WELL beyond the confines originally suggested in this thread :lol: .


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 7:16 am
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Professional Musician
Professional Musician

Joined: Sat Aug 23, 2008 2:01 pm
Posts: 1598
strings10927 wrote:
So you mentioned having issues using Chrome Browser ... did you try the Musician's Friend Catalog Android App? Same issue?

https://play.google.com/store/apps/deta ... mfcatalog1




Who wants to bet me a shiny penny that ckmckool comes back and either refuses to use the app or simply claims it doesn't work for him?

Any takers?
:wink:


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 7:36 am
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Amateur
Amateur

Joined: Tue Nov 06, 2007 3:11 pm
Posts: 190
lomitus wrote:
strings10927 wrote:
So you mentioned having issues using Chrome Browser ... did you try the Musician's Friend Catalog Android App? Same issue?

https://play.google.com/store/apps/deta ... mfcatalog1




Who wants to bet me a shiny penny that ckmckool comes back and either refuses to use the app or simply claims it doesn't work for him?

Any takers?
:wink:

You want to run your mouth FIRST (using your own insults) about things that did'nt happen...expect it.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 9:13 am
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Rock Star
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Joined: Sun Sep 08, 2013 8:50 pm
Posts: 4602
Location: ˚ɷ˚
ZZDoc wrote:
Personally, IMHO, Frank Herbert was right.


“He who controls the spice controls the universe.”
-- Frank Herbert


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 9:28 am
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Joined: Tue Nov 06, 2007 3:11 pm
Posts: 190
"Who wants to bet me a shiny penny that ckmckool comes back and either refuses to use the app or simply claims it doesn't work for him?"

Oh....and btw, good find on that app. Did'nt know it existed...and surely it indicates there would be issues ordering online without it.
Now....if only you had offered that in your initial comments instead of insulting me as the following:

"Just because someone's opinions don't agree with yours, doesn't suggest they don't have the right to air them in a PUBLIC forum. I certainly don't see any limitations or restrictions regarding who was allowed to reply to the OP's comments, let alone what they're expected to say. I'm sorry if this too offends you (and I suspect it will), however I happen to agree with Lightnin's comments. The fact that the OP has had such problems repeatedly when others haven't and that the OP seems so single minded about this, seems to suggest that perhaps the problem isn't the proverbial vehicle, but simply the loose nut behind the wheel."

I think you're writing so much that you can't remember.

Will I load the MF app and use it?
I dunno. MF could've just answered me that a long time ago.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 9:29 am
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arth1 wrote:
ZZDoc wrote:
Personally, IMHO, Frank Herbert was right.


“He who controls the spice controls the universe.”
-- Frank Herbert

.....yes.....but he who controls the machines controls the spice. :wink:

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 9:56 am
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Rock Star
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Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
ckmckool wrote:
Will I load the MF app and use it?
I dunno. MF could've just answered me that a long time ago.

Yeah I hear ya, and I wouldn't blame you for taking your business elsewhere.

I will say this much for the retailer .... I've worked in customer service/sales before and I can also relate to the other side of the problem.

I remember working for a place that did a pretty good job all around, but every once in a while, you would just have this perfect storm of a customer who got a terrible experience - where someone made a mistake (we're all human after all) and then the next person to deal with that customer also made a mistake or neglected to call the person back, or transferred them to the wrong extension, or accidentally disconnected their call, etc. As a CSR I just wanted to grab that customer by the shoulders and say, "listen, we take thousands of orders every week, this is NOT typical service!".

Anyway, the purpose of your OP was to find out if others were having the same issue; it seems like it might be just you.

You were also wondering if there are similar companies out there. Someone already mentioned Sweetwater, I've never used them but I've only heard good things. Another one I don't think was mentioned is music123.com. I know a lot of public schools favor this site, maybe worth a shot.

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Aug 05, 2015 11:42 am
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Professional Musician
Professional Musician

Joined: Sat Aug 23, 2008 2:01 pm
Posts: 1598
ckmckool wrote:
"Who wants to bet me a shiny penny that ckmckool comes back and either refuses to use the app or simply claims it doesn't work for him?"

Oh....and btw, good find on that app. Did'nt know it existed...and surely it indicates there would be issues ordering online without it.
Now....if only you had offered that in your initial comments instead of insulting me as the following:

"Just because someone's opinions don't agree with yours, doesn't suggest they don't have the right to air them in a PUBLIC forum. I certainly don't see any limitations or restrictions regarding who was allowed to reply to the OP's comments, let alone what they're expected to say. I'm sorry if this too offends you (and I suspect it will), however I happen to agree with Lightnin's comments. The fact that the OP has had such problems repeatedly when others haven't and that the OP seems so single minded about this, seems to suggest that perhaps the problem isn't the proverbial vehicle, but simply the loose nut behind the wheel."

I think you're writing so much that you can't remember.

Will I load the MF app and use it?
I dunno. MF could've just answered me that a long time ago.


Since you seem to have taken sooooooo much offense to something that was intended as a mere poke in the ribs, let's go ahead and clarify a few things since I have some time to kill...


With your initial post, after a wee bit of a rant, you asked;

"Does anyone else have probems online ordering from them?"

and
"Is there another like online company (NOT affiliated wth MF)?"

(you also asked about "luck" which we'll just let go)

Regarding the first question, with the possible exception of arth1, who in fact offered you some suggestions (more on that in a bit), the vast majority of people who responded said they've never really had a problem with MF. In fact, in the now 4 pages of this thread, I have yet to see one person (other than yourself) say "hey...I've had the same problem too...". The general consensus appears to be that Sweetwater is favored, however YOU are the only who has been so profoundly vocal here about this singular issue with MF. Now that alone, along with your lack of interest in other solutions, more than warrants the suggestion that just maybe the problem isn't so specifically with Musician's Friend (i.e. my comment about the loose nut behind the wheel).

Afterward, arth1 had a suggestion regarding the use of Chrome or simply using a different browser. You're response was "Thank you. That explains it. But i doubt I'll ever use MF again until they make their ordering window compatible with chrome" along with "I don't feel the need to get annoyed....or to change my browser". Sure sounds like you had no interest in arth1's suggestion at all.

Even with your more recent comment, "Oh....and btw, good find on that app. Didn't know it existed..." - does this NOT suggest that you just didn't take the time to look? And if that's the case, does this also not suggest a problem on the part of the user and NOT the website?

I could even go so far as to suggest that your inability to use the board's BBCode properly suggests a lack of techno-savy on your part, which could again support the idea that just maybe the problem just wasn't MF.


In response to the second question there, several people...Arjay, tbazzone, Standard Strat Man, jeffo46, KidBlast and arth1 ALL suggested Sweetwater. Your response was "Well....I decided to buy a tuning pedal from Amazon (although I once had a bad experience in trying to return a defective product). I decided on the Boss TU-3 instead of the Snark pedal..." When I pointed this out, your reply was "I never stated...nor disregarded any other vendor suggestions. Show me where I did big mouth. Well my friend...go back and read that first page with the suggestions...I shouldn't have to show you anything.

When strings10927 made a suggestion, your reply was "No I'm not missing your point. I'm only concerned with android- (which many do use)", again showing a complete lack of interest in the suggestions of others. One has to seriously wonder why you started this thread to begin with if you weren't interested in the opinions of others...where you simply looking for people to justify your rants?

What's more is after asking that second question and my rather tongue in cheek response, you came back with "First of all IDIOT...I never asked about 'where' other vendors were...I can google THAT". Since you just said "I think you're writing so much that you can't remember"...wow...again perhaps you should try reading your own posts as it seems to me that you're the person "who lack(s) the reading comprehension to keep up with a thread"...particularly when you're the one who asked the question to begin with.

This all seems rather self-explanatory, however since you seem to feel that I "have the reading comprehension of a fungus gnat", perhaps you'd care to enlighten me as to how this was all misinterpreted? BUT WAIT...THERE'S MORE!

The fact that you seem to have taken soooooo much offense to a colloquialism such as "the loose nut behind the wheel", is in fact, rather sad...particularly when there seems to be a fair amount of evidence to suggest the problem may very well have simply been you. Considering there's little to suggest others have had this same problem, particularly to the extend you have and especially in light of your unwillingness to compromise in light of other people's suggestions, along with the app that strings later mentioned, the concept that it could simply be the user certainly has merit...however the idea that you might somehow be wrong is just totally inconceivable to you, to the point that you just have to be repeatedly rude about what was otherwise a small, but rather justified joke. Are you -really- suggesting to us that you're THAT incapable of error?

Even after someone pointed out the apparently required app, you STILL tried to blame it on others...it wasn't YOUR fault, it was ours for not taking you by the hand and showing it to you in the first place!

Your utter unwillingness to compromise or accept the suggestions of others certainly suggests a remarkable degree of arrogance on your part. Your comments HAVE repeatedly suggested that you feel MF (and other vendors) are somehow supposed to cater to you specifically, to the point of your suggestion that "If OTHER vendors can accommodate an order from a tablet, so should MF....or DON'T HAVE ONLINE ORDERING".

Even though you claim to "agree" with Doc's comment, "be nice" and you made a comment about Lightnin's manners, you seem nearly unable to refrain from insults, hypocrisy and childish name calling and you get down right volatile when someone dares to have an opinion that differs from your own.

You claim I have insulted you, yet you seem MORE than willing to dish it out yourself. Such a pity.

.


For all of your hemming and hawing, your rudeness, your name calling and all your techno-widgets, considering the app that strings mentioned, unless you REALLY expected the folks at MF to download that app onto your Galaxy for you (and explain in explicit detail how to use it) and in light of the other options that have already be stated, it seems the problem was in fact user error after all...the loose nut behind the wheel. Problem solved. Feel free to say something bad about my mother.....

Wow.


Last edited by lomitus on Wed Aug 05, 2015 12:30 pm, edited 1 time in total.

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