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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Tue Jul 21, 2015 8:38 pm
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ckmckool wrote:
OK- I went on to MF and again tried to order a different item just now.....and sure enough could'nt successfully input my required phone number with my Samsung Galaxie Tab S tablet.

If in Chrome, open the menu and choose "Request Desktop Site'.
Or use another browser, like Opera Classic.
Sure, their site should be designed to work with more browsers, but that's true for Fender too (go to their parts site with a phone or tablet and browse to a item, and you can't drag the page up to see the choices and add-to-cart button - unless you accidentally figure out that only parts of the pages allow dragging, and the images that fill up most of the screen won't).
While annoying, it's not something that should stop anyone.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Jul 22, 2015 4:48 am
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arth1 wrote:
ckmckool wrote:
OK- I went on to MF and again tried to order a different item just now.....and sure enough could'nt successfully input my required phone number with my Samsung Galaxie Tab S tablet.

If in Chrome, open the menu and choose "Request Desktop Site'.
Or use another browser, like Opera Classic.
Sure, their site should be designed to work with more browsers, but that's true for Fender too (go to their parts site with a phone or tablet and browse to a item, and you can't drag the page up to see the choices and add-to-cart button - unless you accidentally figure out that only parts of the pages allow dragging, and the images that fill up most of the screen won't).
While annoying, it's not something that should stop anyone.


Thank you. That explains it.
But i doubt I'll ever use MF again until they make their ordering window compatible with chrome.
I don't feel the need to get annoyed....or to change my browser. If they wanna sell....let THEM make the changes. Eff them. Too many other vendors to choose from.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Wed Jul 22, 2015 6:47 am
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arth1 wrote:
Sweetwater's 55-point evaluation for guitars leaves a lot to be desired, though. Like someone actually inspecting the guitars.



I have to agree, my son just took delivery last week on a Epi LP Tribute Plus. (Nice guitar, horrible setup)

I've yet to get it on my bench to set it right.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Sat Jul 25, 2015 1:18 pm
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I've purchased several guitars (Gibson Vegas Standard and just recently a Tele AmStd HH) and five or 6 stomp boxes over time and my Champ SCXD from Sweetwater. Very fast ship, never any attempt to up-sell me on anything and nothing's ever arrived damaged.

In terms of 55 point setup -- the Tele arrived ready for a gig while the Vegas needed a little work. Thing is though, I can't categorically say that the issues couldn't have been a result of shipping. Even FedEx isn't completely immune from rough handling and rogue employees. But that's not to say that Sweetwater has never had an employee who checked off boxes without really looking (it's Friday, it's late ....). Given my overall experience though, I'd say issues at the Sweetwater end are relatively rare.

Unfortunately, tablets and smart phones do seem to have quirks in on line access. I have an iPad, an iPhone and an Android based tablet and all have issues accessing some Web sites that I never have problems with in Safari (Mac) or IE. In fact, I find that some on line sites and forms I use routinely from desktops don't work at all when I try with my smart phone and may/may not when accessed from a table. I could never travel (company semi-rule) with just a tablet and/or smart phone alone. Code not in iOS/Android also affects how I can connect and work on the company's systems, so at least for now, I have to travel with a laptop and conventional browser running under OS X or Windows 7.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Sat Jul 25, 2015 3:22 pm
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Unfortunately, tablets and smart phones do seem to have quirks in on line access. I have an iPad, an iPhone and an Android based tablet and all have issues accessing some Web sites that I never have problems with in Safari (Mac) or IE. In fact, I find that some on line sites and forms I use routinely from desktops don't work at all when I try with my smart phone and may/may not when accessed from a table. I could never travel (company semi-rule) with just a tablet and/or smart phone alone. Code not in iOS/Android also affects how I can connect and work on the company's systems, so at least for now, I have to travel with a laptop and conventional browser running under OS X or Windows 7.

My tablet has had ZERO issues ordering from any other site except MF (it's phone number box and zip code...requiring the extra 4 digit zip) , so it's incumbent for MF to accomodate ALL users....like other vendors do. Never got a bad product from MF, however. BUT.....
My next big ticket order is going to Sweetwater. MF and it's IT guys can just continue being too big to give a flying Eff, as far as I'm concerned.
Hell.... I'm tempted to order something from them tonight just to prove my point.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Sat Jul 25, 2015 4:17 pm
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I've never had any merchandise issues with MF -- everything I've ordered has arrived in good shape.

In terms of Web sites, I was (without thinking) referring to a wide variety of sites I use in the course of a day, not just musical merchandisers. That would be many government (all 50 states, Fed, Canada and UK) sites and there, they seem to code first and foremost to work in IE. There have been times on the Mac where I've had to resort to non-Apple browsers and it's only recently that my credit union finally announced that their entire site should now work with an iOS or 'Droid based device.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Thu Jul 30, 2015 1:28 pm
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tbazzone wrote:
Retroverbial wrote:
Try Sweetwater.

Their site is very user-friendly and easy to navigate and if you prefer to speak 1:1 with a sentient, breathing soul, their sales staff are both knowledgeable and courteous.

Arjay

Sweetwater is the best and the customer service is top notch


+1 for sure

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Sat Aug 01, 2015 6:58 am
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I can't speak to others here and obviously this is just my own personal opinion, but every time I've ever ordered anything from MF - wow...I just called them and placed the order and never had a problem. I have ordered a few music items from Amazon here and there...strings, pedals, tuners, etc., and again have never had a problem...I even order dog food thru Amazon!

Now that said...and this is just me, but regardless of Amazon, Sweetwater or MF, etc., I honestly can't imagine ordering an instrument online like that...a guitar is such a personal item, I'd want to actually play it before I forked out any kind of serious loot. I guess I must be getting old, however I would NEVER buy a musical instrument...guitar, bass or otherwise...without having played it first! That makes no sense to me AT ALL. In my mind, going into a music store and playing 10, 12, 20 different guitars and deciding which guitar is "right"...that's part of the process (and certainly part of the fun). Yea, I've bought/bartered a couple off Craigslist, but even there I at least have the chance to play the instrument first before deciding if I actually want it. How the devil do you up and decide to spend $1300 on something like a Strat without having ever even played it???? Yikes......

Either way, if you're having a problem ordering something "online", let alone repeated problems, I'd suggest either calling them them directly and placing your order over the phone, trying a different vendor or wow...just walk into a music store and buy the item you want in an environment where you can actually play it first.

Just my own opinion.....


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Sat Aug 01, 2015 7:23 am
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lomitus wrote:
I can't speak to others here and obviously this is just my own personal opinion, but every time I've ever ordered anything from MF - wow...I just called them and placed the order and never had a problem. I have ordered a few music items from Amazon here and there...strings, pedals, tuners, etc., and again have never had a problem...I even order dog food thru Amazon!

Now that said...and this is just me, but regardless of Amazon, Sweetwater or MF, etc., I honestly can't imagine ordering an instrument online like that...a guitar is such a personal item, I'd want to actually play it before I forked out any kind of serious loot. I guess I must be getting old, however I would NEVER buy a musical instrument...guitar, bass or otherwise...without having played it first! That makes no sense to me AT ALL. In my mind, going into a music store and playing 10, 12, 20 different guitars and deciding which guitar is "right"...that's part of the process (and certainly part of the fun). Yea, I've bought/bartered a couple off Craigslist, but even there I at least have the chance to play the instrument first before deciding if I actually want it. How the devil do you up and decide to spend $1300 on something like a Strat without having ever even played it???? Yikes......

Either way, if you're having a problem ordering something "online", let alone repeated problems, I'd suggest either calling them them directly and placing your order over the phone, trying a different vendor or wow...just walk into a music store and buy the item you want in an environment where you can actually play it first.

Just my own opinion.....


While i am sympathetic to the plight of the brick and mortar stores versus the online options, there is just no way the local stores can offer the selection of online vendors.
Having a unique instrument is a large part of the "fun" in selecting a guitar. That's why i wanted...and purchased THIS one previously from MF:

http://www.musiciansfriend.com/guitars/ ... ric-guitar
(btw...the price has dropped a few hundred $ since I ordered this).

There is also the option to return it if not satisfied....but I WAS satisfied.

BUT.... this is the LAST purchase i will ever make from MF because as stated, their online ordering page FORCES me to have to call them instead.
That does'nt fly for me, especially when just trying to order a freakin pedal.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Mon Aug 03, 2015 5:32 am
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lomitus wrote:
Either way, if you're having a problem ordering something "online", let alone repeated problems, I'd suggest either calling them them directly and placing your order over the phone, trying a different vendor or wow...just walk into a music store and buy the item you want in an environment where you can actually play it first.


Like others have said, one of the main reasons for buying online is because the brick-and-mortar stores don't have the items.
Another is to avoid the human touch, including pimply faced youths that try to teach their grandmother to suck eggs (guess three times which store that would be...), or commission based sellers try to upsell you, or professional sales staff that understands selling but can't tell a headstock from a pickguard. Or for the more reclusive of us, just the general unpleasantness of having to deal with fleshbags. With written communication, all of that is avoided, and calling in an order defeats all of the above.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Mon Aug 03, 2015 5:44 am
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arth1 wrote:
lomitus wrote:
Either way, if you're having a problem ordering something "online", let alone repeated problems, I'd suggest either calling them them directly and placing your order over the phone, trying a different vendor or wow...just walk into a music store and buy the item you want in an environment where you can actually play it first.


Like others have said, one of the main reasons for buying online is because the brick-and-mortar stores don't have the items.
Another is to avoid the human touch, including pimply faced youths that try to teach their grandmother to suck eggs (guess three times which store that would be...), or commission based sellers try to upsell you, or professional sales staff that understands selling but can't tell a headstock from a pickguard. Or for the more reclusive of us, just the general unpleasantness of having to deal with fleshbags. With written communication, all of that is avoided, and calling in an order defeats all of the above.


EXACTLY.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Mon Aug 03, 2015 9:10 am
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I have ordered from both Sweetwater and MF w/ no issues whatever.

Yes... your the customer and all that, but in the Grand Scheme of things, your individual contribution to their Bottom Line is minuscule.

Granted, it would be nice if they rolled out the Red Carpet, served you vintage wine and named their firstborn after you for the mere purchase of a set of strings, but that's not reality in retailing today, especially online retailing.

If accessing a website is so disturbing to you that you take the time to air your frustration on a completely separate Forum, how are you going to react when they tell you that you have Cancer?

Maybe your expectations need a little realignment.

Life is a series of Ups & Downs. If this is the worst it ever gets for you, consider yourself lucky to be ahead of 99.9% of the other $@!& Sapiens clinging to this Rock !

cheers!

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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Mon Aug 03, 2015 9:53 am
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Lightnin MN wrote:
I have ordered from both Sweetwater and MF w/ no issues whatever.

Yes... your the customer and all that, but in the Grand Scheme of things, your individual contribution to their Bottom Line is minuscule.

Granted, it would be nice if they rolled out the Red Carpet, served you vintage wine and named their firstborn after you for the mere purchase of a set of strings, but that's not reality in retailing today, especially online retailing.

If accessing a website is so disturbing to you that you take the time to air your frustration on a completely separate Forum, how are you going to react when they tell you that you have Cancer?

Maybe your expectations need a little realignment.

Life is a series of Ups & Downs. If this is the worst it ever gets for you, consider yourself lucky to be ahead of 99.9% of the other $@!& Sapiens clinging to this Rock !

cheers!


It's been said a million times...."if you don't like a thread, DON'T F'n READ it".
For you even to jump in and knock someone's issue with ordering music equipment (which is intended to help others), that just demonstrates your lack of manners.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Mon Aug 03, 2015 11:37 am
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arth1 wrote:
lomitus wrote:
Either way, if you're having a problem ordering something "online", let alone repeated problems, I'd suggest either calling them them directly and placing your order over the phone, trying a different vendor or wow...just walk into a music store and buy the item you want in an environment where you can actually play it first.


Like others have said, one of the main reasons for buying online is because the brick-and-mortar stores don't have the items.
Another is to avoid the human touch, including pimply faced youths that try to teach their grandmother to suck eggs (guess three times which store that would be...), or commission based sellers try to upsell you, or professional sales staff that understands selling but can't tell a headstock from a pickguard. Or for the more reclusive of us, just the general unpleasantness of having to deal with fleshbags. With written communication, all of that is avoided, and calling in an order defeats all of the above.



To some degree I can understand some of the issues...I have no particular fondness for most sales people either (a BIG reason I stopped doing business with Guitar Center long ago). It's not just music stores either...I get annoyed with the ignorant little twips at Best Buy, MicroCenter and other such places as well. Goodness knows I do certainly order a lot of things online...books, cd's/dvd's, camera gear...again even dog food. Even regarding music gear, I'll certainly get my guitar strings online and I've bought a pedal or two here and there. That said, to me a guitar just isn't a book or a bag of dog food. By their very nature, guitars are such unique and very personal items...no two, even from the same production line, are exactly identical (in fact, in some cases they can actually be worlds apart). Even if you walk into a brick and mortar store and find a specific model you like...we'll even say a Fender American Strat for example...if you then order one online with the same color and exact same features, you're still getting a VERY different guitar from the one you actually put your hands on in that store.

As far as selection goes...honestly, if they don't have it in stock, most of the major chains can order that special finish or feature for you so you can STILL try it out, in person, with your own hands and ears, before you lay down your cash. Even the smaller "Ma and Pa" shops in my area are willing to do this with no commitment to buy. The same goes for the weekend wankers too...if you truly MUST HAVE an instrument that's been unspoiled by the hands of anyone other than the factory workers (which is rather anal in my opinion), again you can certainly order one into the brick and mortar store, fresh out of the box, so again you can put your own stink on it BEFORE you lay down your cash. At the risk of being blunt, those just sound more like rationalizations to me. I might understand a person who lives in some third world country that doesn't have a decent music shop near them, but "they don't have the items"...to me that's a pretty lame excuse.

For myself at least, it's not just a matter of being "satisfied with my purchase"...after all, most online music gear venders typically offer some sort of customer satisfaction guarantee. It's about playing guitar "x" side by side with guitar "y" (not to mention guitars A, B, C, D.......) and choosing the best guitar for me...and you just can NOT do that thru a catalog or online service. Sure, you may get a "good" guitar and I suspect that if you didn't bother to really compared, you'll likely to be "happy" with your purchase, but did you get the best bang for the buck compared with other possible instruments? You may very well never know...

To put this into perspective, many years back a local music store was doing an inventory reduction sale...they weren't going out of business, but the store had lost it's lease and rather than pay for storage until they found a new store front, the owner was selling off A LOT of their inventory for dirt cheap. My wife offered to take me out that and get me an Ovation acoustic...something I had wanted for a few years, but either couldn't afford or simply never got around to buying. The moment I walked into the store however, this Seagull S6 caught my attention...she nearly screamed at me from across the room. At that time, I had never even heard of Seagull...(didn't even know what she was until I walked over and checked her out), so I certainly browsed around in the store a bit...they had a few Martins and Gibsons (none of which I cared for), a few Ovations (2 or 3 which I was seriously interested in), not to mentioned an assortment of other acoustics to be sure. That Seagull however...she was just insanely beautiful, she played like butter and she had the most amazing tone of just about any acoustic I had ever played (including Ovations). I did make a few inquires about Seagull and a bit of research before making a decision, but to make a long story short, despite going into that store with the strong intention of buying an Ovation, I actually walked out with that Seagull...and I still have her to this day. I finally did get my Ovation a couple of years later...followed by 2 other Ovations later still...and I still really love Ovation acoustics, however if for any reason I could only keep -1- of them, it would be that Seagull...to this day, she's still the most amazing acoustic I've ever played. Martins, Taylors, Breedlove's...for me, they just do NOT hold a candle to my Seagull.

Now here's the moral...even back then I could have just ordered an Ovation from Musician's Friend or AMS. While this was a bit before the internet was really popular (let alone online ordering), at that point, I was getting their catalogs and I could have easily just said "well...I want an Ovation", whipped out the ol' credit card, picked up the phone and ordered one. And wow...like people here, I'm sure I would have been "happy" with it - I have no doubt of that. Had I of done that however, I would have completely robbed myself of finding and owning a truly amazing guitar. Because I had the good sense to shop around and because I was smart enough to actually compare the instruments side by side with my own hands and ears, I ended up with an instrument that I love even more than my Ovations.

The same really goes for the day I got my first Strat. The day I walked into the old Cleveland Music, I could have gotten an American Standard...I didn't. After playing virtually every Strat they had in there (a good 10 to 15 instruments at least), along with a few other electrics to be sure (I remember Parker's had just came out at that time), I finally had it down to this '57 RI and this humble little MIM Standard. The truth is that right off the bat, I just didn't care for how the American Standards sounded/felt/played. I remember playing a few American's and they all just sounded "flat"...dare I say, dead. What's more, is the feel just sucked...I really felt those stupid 2 point trems were awful compared with "vintage" Strat trems and for whatever reason, the necks just felt wrong. The '57 RI really was the best sounding of the lot...that sucker really sounded the way a Strat should. She also had this lovely 3 tone sunburst that I liked as well, however it had this chunky-ass neck that just felt horrible to me...REALLY hard and awkward to play. Then there was this Fender Standard. It was Lake Placid Blue, with I really didn't care for all that much and like the American Strats, she sounded really flat and lifeless. The feel however...from the very first moment, she felt like sitting down with the not so proverbial "old friend". There's just no other way to describe it - the feel was just right. Even back in those days, I -KNEW- I could swap out the pickups and change the sound and while I would have preferred a sunburst, the color just wasn't THAT big a deal for me...after all, I buy a guitar to PLAY it, not sit there and stare at it (well...most of the time anyways, LOL!). The feel however...to me, that's something that's either there or it isn't. In my case, I could have believed the hype and all the crap others told me and just ordered an American Standard from a catalog....I'm sooooooooooooo glad I was never that naive. I was smart enough to play the guitars side by side and find the instrument that was right for me...and Ol' Blue, my heavily modified '96 MIM Standard is still my #1.

Can you get a "good" guitar by ordering online? Sure. Did you get the best guitar that you could for your money? Again - you'll probably never know for sure.

No, I don't really expect any of that to change anyone's opinions...people will believe what they want to until experience teaches them otherwise. Certainly some folks are willing to settle and others just don't really know any better. For myself however, again a guitar is such unique thing and such a personal item, that I honestly just can't imagine ordering one online without ever having played it...that STILL just doesn't make any sense to me. I'm the one who's gonna be playing -my- instruments, so it seems that -I- should be the one who selects them, NOT the website or the guy in the warehouse who hands the box to the UPS driver.


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Post subject: Re: Musicians Friend-pullin teeth online ordering
Posted: Mon Aug 03, 2015 1:00 pm
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ckmckool wrote:
Lightnin MN wrote:
I have ordered from both Sweetwater and MF w/ no issues whatever.

Yes... your the customer and all that, but in the Grand Scheme of things, your individual contribution to their Bottom Line is minuscule.

Granted, it would be nice if they rolled out the Red Carpet, served you vintage wine and named their firstborn after you for the mere purchase of a set of strings, but that's not reality in retailing today, especially online retailing.

If accessing a website is so disturbing to you that you take the time to air your frustration on a completely separate Forum, how are you going to react when they tell you that you have Cancer?

Maybe your expectations need a little realignment.

Life is a series of Ups & Downs. If this is the worst it ever gets for you, consider yourself lucky to be ahead of 99.9% of the other $@!& Sapiens clinging to this Rock !

cheers!


It's been said a million times...."if you don't like a thread, DON'T F'n READ it".
For you even to jump in and knock someone's issue with ordering music equipment (which is intended to help others), that just demonstrates your lack of manners.



Just because someone's opinions don't agree with yours, doesn't suggest they don't have the right to air them in a PUBLIC forum. I certainly don't see any limitations or restrictions regarding who was allowed to reply to the OP's comments, let alone what they're expected to say. I'm sorry if this too offends you (and I suspect it will), however I happen to agree with Lightnin's comments. The fact that the OP has had such problems repeatedly when others haven't and that the OP seems so single minded about this, seems to suggest that perhaps the problem isn't the proverbial vehicle, but simply the loose nut behind the wheel. Personally I think the idea that the OP finds it sooooooo difficult or inconvenient to actually place an order by phone...wow - to me that says A LOT. The fact that the OP can't even do a simple Google search to see what other online companies are out there...yikes. In less than 30 seconds I was able to type in "Snark Guitar Tuner" (the specific item the OP appears to be complaining about originally trying to order) and I came up with proaudiostar.com, Amazon.com, sweetwater.com, stringsandbeyond.com, elderly.com, Bestbuy.com and MANY others who appear to have NOTHING to do with Musician's Friend. Doesn't the OP's Galaxy tablet actually get Google??? Does his browser need a new set of "rabbit ears"?? To be totally honest, the OP seems more concerned about being a gadget monkey than anything related to ordering music gear, let alone Fender...then just likes to complain when his precious gadgets don't work or when the world doesn't conform to his own personal views.

The OP seems to have started this thread by merely whining about his (her) inability to place on online order with a company OTHER than Fender (without providing all of the relevant details, such as his gadget addiction), along with asking if others have had this same problem and later ignored or refuted virtually all of the advice/suggestions provided...how exactly is that "helpful" to others? Would a more appropriate forum for the OP to air this not have been with MF to begin with? After said suggestions were ignored and such, the OP went on with his whining with "If OTHER vendors can accommodate an order from a tablet, so should MF....or DON'T HAVE ONLINE ORDERING". Wow...I mean really...just wow. Personally I don't own a tablet (I see no point for the stupid things) and because I won't own one, the OP just said that I shouldn't be allowed to place my orders with MF online. Nice. Talk about a lack of manors....

I'll admit that I'm just not a gadget monkey. I have no interest in tablets or "smart phones", I do NOT text, I don't give a rat's butt about "apps", etc.. There's more to life than wasting one's time and money on such idiotic toys. I do have a basic pre-payed cell phone - I use it to make and receive phone calls (wow...what a concept). As a digital artist, I do use a PC...a home built i5 system (sorry, but Macs are over-priced crap these days) and at one time, I was in fact an A+ certified tech...I do understand and use "tech", but I do NOT let it rule my life. Like my views on buying an instrument without ever having played it, I also just don't understand why someone would want to be so utterly consumed by technology either. Take away the OP's ability to use his Galaxy to place on an order online and he just has a conniption...as Lightnin' said, perhaps this person's expectations need a realignment.

To come to the point, Lightnin's comments are valid and while I won't speak for others, his view certainly reflects my own about much of this. Your own comment however seems to demonstrate an equal, if not greater lack of manors. Seriously - "DON'T F'n READ it" how is that NOT lacking in manors? And wow...shouldn't that sentiment apply to you as well? If you didn't like the response, maybe you shouldn't have read, let alone responded to it?? Seems a lot like the pot calling the kettle black to me...or as my mother used to say, "people who live in glass houses shouldn't throw stones".


Think about it.


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