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Post subject: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 3:24 pm
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About 2 weeks ago I posted here on advice needed. I had a warranty issue with some paint on my strat. The store that I purchased it from was not overly co-operative and Rob responded to the thread. After 2 weeks I had grown very frustrated and I contacted Rob. He and his staff were able to rectify the situation and long story short they have won a customer for life. Not only do they build great products but they stand behind them and look after their customers. So thank-you to Rob and the Fender staff for all your help and for great products

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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 3:39 pm
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+1 when it comes Fender and Rob giving excellent customer support!


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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 4:20 pm
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strat-cat wrote:
they have won a customer for life. Not only do they build great products but they stand behind them and look after their customers. So thank-you to Rob and the Fender staff for all your help and for great products


+1

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you can save the world with your guitar one love song at a time it's just better, more fun, easier with a fender solid body electric guitar or electric bass guitar.


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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 4:50 pm
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Great news, good to know.


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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 5:20 pm
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Highline wrote:
+1 when it comes Fender and Rob giving excellent customer support!


+1 Way to go Rob.


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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 6:20 pm
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Rob's awesome, but don't praise him too much, or they'll promote him into twelve hours of paperwork per day, and we'll never see him here.


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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 6:56 pm
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Tah-Dah! Fender Magic Lives! Many Thanks Rob Schwarz! :D

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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 7:58 pm
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linnin wrote:
Tah-Dah! Fender Magic Lives! Many Thanks Rob Schwarz! :D


Rob rules! Instead of waiting for months for a defective new neck for a new Tele I bought a few months ago, Rob got the whole guitar replaced in a week.

Thanks again Rob!!!


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Post subject: Re: Thanks to Rob Schwarz
Posted: Mon Nov 04, 2013 9:47 pm
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SNick wrote:
Highline wrote:
+1 when it comes Fender and Rob giving excellent customer support!


+1 Way to go Rob.


+1 :)


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Post subject: Re: Thanks to Rob Schwarz
Posted: Tue Nov 05, 2013 7:43 am
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strat-cat wrote:
... So thank-you to Rob and the Fender staff for all your help and for great products

Heedamannn!!

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