It is currently Tue Mar 17, 2020 5:50 am

All times are UTC - 7 hours



Post new topic Reply to topic  [ 15 posts ] 
Author Message
Post subject: Fender online customer service?
Posted: Sun Mar 03, 2013 3:43 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Nov 16, 2008 8:45 am
Posts: 6
I have submitted a request numerous times to the Fender online customer service email address and never get a response other than the system-generated email that tells me they received my message. Is this a typical experience?


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: Fender online customer service?
Posted: Sun Mar 03, 2013 3:52 pm
Offline
Professional Musician
Professional Musician

Joined: Tue Sep 11, 2012 2:14 pm
Posts: 2561
In my experience, that is very unusual.

What's your issue..??

cheers!

_________________
Image

'11 FSR Am. Vtg. Ltd. Ed. CAR '57 Stratocaster (SN# LE02639)
'14 American Deluxe Ash Stratocaster
'12 Telebration Empress Telecaster
'99 Deluxe Nashville Telecaster
'12 FSR Telecaster HH
'10 Heritage H-535
'99 Martin DC-1E
'13 Lanikai Tenor Ukulele


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Mon Mar 04, 2013 8:17 am
Offline
Rock Star
Rock Star

Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
... and what email address did you send to?

_________________
Please subscribe to my Image Channel!
https://www.youtube.com/user/b7567


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Mon Mar 04, 2013 12:01 pm
Offline
Rock Icon
Rock Icon
User avatar

Joined: Fri Jul 13, 2007 1:10 pm
Posts: 13467
Location: Palm Beach County FL
Lightnin MN wrote:
In my experience, that is very unusual.What's your issue..?? cheers!

Agree. Are you sending to consumerrelations@fender.com? Keep us posted here on this and we'll see if your issue can be remedied.

_________________
"Another day in paradise!"


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Mon Mar 04, 2013 4:59 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Nov 16, 2008 8:45 am
Posts: 6
I have sent my emails to the correct address at Fender. I bought a 50th anniversary Jazz Bass in May of 2010 and the chrome is flaking off the worm gear of one of the tuners. Seems like a manufacturing defect to me.


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Mon Mar 04, 2013 5:03 pm
Offline
Rock Icon
Rock Icon
User avatar

Joined: Fri Jul 13, 2007 1:10 pm
Posts: 13467
Location: Palm Beach County FL
beektj wrote:
I have sent my emails to the correct address at Fender. I bought a 50th anniversary Jazz Bass in May of 2010 and the chrome is flaking off the worm gear of one of the tuners. Seems like a manufacturing defect to me.

Any issues with the dealer who sold it to you?

_________________
"Another day in paradise!"


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Mon Mar 04, 2013 6:28 pm
Offline
Rock Star
Rock Star

Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
beektj wrote:
I have submitted a request numerous times to the Fender online customer service email address and never get a response other than the system-generated email that tells me they received my message.


OK, you didn't say how long you waited in between emails, was it 5 minutes or 5 days?

_________________
Please subscribe to my Image Channel!
https://www.youtube.com/user/b7567


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Tue Mar 05, 2013 3:04 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Nov 16, 2008 8:45 am
Posts: 6
Bought it at Guitar Center, I haven't gone back to them. Sent the first email to Fender almost two weeks ago.


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Wed Mar 06, 2013 7:53 am
Offline
Rock Star
Rock Star

Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
If it's time sensitive, don't send an email. Why don't you call them and then let us know how it goes?

_________________
Please subscribe to my Image Channel!
https://www.youtube.com/user/b7567


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Wed Mar 06, 2013 9:01 am
Offline
Professional Musician
Professional Musician
User avatar

Joined: Mon Jan 07, 2008 4:52 pm
Posts: 1129
Location: UK
I think that where there's a possible warranty issue, you need to go back to the dealer to get it resolved.


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Wed Mar 06, 2013 4:18 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Nov 16, 2008 8:45 am
Posts: 6
Thanks all. I will try Guitar Center, I'm just surprised that I can't even get a response from Fender.


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Fri Mar 08, 2013 1:58 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Nov 16, 2008 8:45 am
Posts: 6
I finally heard from Fender, they will do nothing, they referred me to a dealer to buy a replacement tuner.


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Fri Mar 08, 2013 2:35 pm
Offline
Rock Star
Rock Star

Joined: Mon Apr 05, 2010 2:37 pm
Posts: 8708
Location: Natural Bridge, Virginia
beektj wrote:
I finally heard from Fender, they will do nothing, they referred me to a dealer to buy a replacement tuner.


Did you bother to read your warranty?

"FENDER®
ELECTRIC INSTRUMENT
LIMITED LIFETIME WARRANTY
Fender Musical Instruments Corporation (“FMIC”) warrants this Fender brand instrument to be free from defects in materials and workmanship for as long as it is owned by the original retail purchaser, except that pickups, switches, jacks, controls, all other electronic components, tuning machines, hardware, pickguards, plated surfaces, gig bags, cases and case hardware are warranted for a period of one (1) year from the date of original purchase. This warranty applies only to the original retail purchaser when this instrument is purchased from an Authorized Fender Dealer and is subject to the limitations set forth herein. IMPORTANT: PLEASE RETAIN YOUR ORIGINAL SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY."

You bought your bass three years ago.

_________________
Bill

Image


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Fri Mar 08, 2013 2:45 pm
Offline
Hobbyist
Hobbyist

Joined: Sun Nov 16, 2008 8:45 am
Posts: 6
Yes I know the guitar is out of warranty, but I would think for this sort of problem they would be accomodating, perhaps that's wishfull thinking.


Top
Profile
Post subject: Re: Fender online customer service?
Posted: Fri Mar 08, 2013 3:44 pm
Offline
Rock Star
Rock Star

Joined: Mon Apr 05, 2010 2:37 pm
Posts: 8708
Location: Natural Bridge, Virginia
beektj wrote:
Yes I know the guitar is out of warranty, but I would think for this sort of problem they would be accomodating, perhaps that's wishfull thinking.


Considering that "this sort of problem" is spelled out pretty clearly in the warranty, yeah, it would be.

_________________
Bill

Image


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 15 posts ] 

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron