Isn't it the responsibility of Fender to do a quality control on every guitar? Isn't made before delivery?

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AVRI 62 J Bass, AVRI 62 P Bass, USA Std. FSR Hand stained P Bass, USA Std. J Bass, F Cabronita P Bass, Squire P Bass special fretless, Squire HSS Strat.

Thank you brotherdave!

Fender Customer Service Rocks!!!

I have my original inspectors hang tag. Got it when I ordered my last Strat. Wonder why you did not get one.

And this used to be my backyard ...

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"C'est parti mon Kiki "

Oh my! Without naming spots, looks cold!!!

Well it is New England , not Huntington Beach, but in the fall the water is still pleasant...

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"C'est parti mon Kiki "

+1-Ceri (above^^^^^^)

Excuse me if i'm not quite lucid yet...its a bit early here......

PingPongBob~ Defective is defective whenever it happens or is discovered. I will say that our defective rate is really low, as the authorized service guy attested. Of course, that is moot if you're the one that gets one. I agree that 3 months is a long wait but i believe that Ceri stated the biggest reasons for that dynamic quite eloquently. We produce these in a production facility, geared for production. We've made some good progress on speed of replacement parts, but I'll admit that its a work in progress. As far as replacing the whole guitar, its not out of the realm of possibility. We try very hard to do the right thing on a case by case basis. Working with our Service Centers helps us determine what that is. I'll just say, drop me a PM with your info and a serial number and I'll have a look and see if we can do anything more for ya.

and just for the record, I'd much rather see a "Boo Fender" and find out about a problem, then just have folks walk away, in silence. Personally, I don't fill out cards in bad restaurants. i just don't go back. So I'm fine with it.
And now....I'm gonna see if i can grab a couple more hours of zzzzzzz's.
All the best,
rob

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rob Schwarz
Director,Fender Customer Service
Proudly serving Fender Customers
for over 30 years

Now something worth talking about!!! It's been cyclone season here for the last month and i'm sunburnt surfed out and feeling great......I'll chat more with ya all in the winter!!! I've still been playing btw!!! Rawk on!!!


our point here doin it's thang.....

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Rob Schwarz rules!!!
I can't say thank you enough!

Standing ovation Rob Fender Customer Service personified. A class act.
Here's my backyard.



Goodonyaz...Mark.

Ping Pong Bob--
I apologize for my initial nastiness and sarcasm.
Bad Work Day + No Dinner + Irritation At Someone Griping (Somewhat) Prematurely = Me Being A Jackass
(That is an actual mathematical equation)

I saw your complaint and thought, "Surely there must be more to this story, and I don't think he's handling this right."
It turns out I was right, but that doesn't give me the right to ridicule you.

I have worked for over 16 years in the medical profession, which means I work with some serious egos (doctors), devious agendas (executives and managers) and drama-loving-pot-stirrers (nurses).
I also see people at their lowest:
They're sick (or a loved one is sick).
They're sometimes dying (or a loved one is).
They're being financially ruined.
They're getting impatient (1 hour Real Time=7 hours Hospital Time, meaning something that takes an hour in the real world will take seven hours in a hospital...another actual mathematical equation).
Truthfully, they have every right to scream bloody murder.

But the ones that don't scream bloody murder get the best treatment, the best results and the most sympathy and attention.

I could give some friendly (and serious) advice in dealing with Customer Service situations:

Polite requests first.
If that doesn't work:
Firm, Yet Still Polite requests second.
If it still doesn't work:
Serious, Firm, Direct, Blunt But Still Polite requests third.
At this point, you should also be talking to a manager, supervisor, etc., because they're going to be the ones that set the tone for the rest of the transaction. You should find out who the true decision-maker in the company, too.
Serious-er, Firmer and More Direct, Less Polite but not Rude or accusatory.
Never threaten, diss or publicly antagonize the person you're talking to until you're ready to suspend the entire transaction permanently (which usually means you've lost your argument and aren't going to get your way).
I've followed this method my entire career (with one exception, and I lost the argument...badly) and I am respected throughout each facility as a level-headed person who is not to be trifled with--even by arrogant surgeons and doctors.

If I were to shout my irritation from the rooftops I would be ridiculed, ignored and marginalized.

By the way, very nice guitars...if you have any sound clips, we'd love to hear them.

I apologize again, and I welcome you to the Forum.

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Good Vibes To Y'all!



Screamin' Armadillos
Texas Roadhouse Music
Guitar/Slide Guitar/Harp/Vocals

Glad it all worked out, PPB.

And welcome to the forum.

RAWK ON!



Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY

That's a nice turn around of this thread.
Nice apology of screamin' armadillo as well.

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Kindest regards from Germany, Dee
My recordings --> http://www.soundclick.com/bands/page_mu ... dID=564337
STRATS ROCK!!! but Teles and Firebirds, too!

Group hug, everyone?

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Director at Fender. Guitarist & guitar collector. All views/opinions expressed here are my own and not Fender’s.

Follow me on Instagram:
@brad_on_guitar

And on Facebook:
facebook.com/bradonguitar

I'm in!!!
I love harmony.

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Kindest regards from Germany, Dee
My recordings --> http://www.soundclick.com/bands/page_mu ... dID=564337
STRATS ROCK!!! but Teles and Firebirds, too!