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Post subject: Fender Online Store survey: win $100 in swag!
Posted: Wed Feb 22, 2012 6:24 pm
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Joined: Sat Feb 17, 2007 10:40 pm
Posts: 2594
Location: Scottsdale, AZ
Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...


The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?

5. What, if anything, can we do to improve your experience at the Fender Store?

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

_________________
Director at Fender. Guitarist & guitar collector. All views/opinions expressed here are my own and not Fender’s.

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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Wed Feb 22, 2012 6:33 pm
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Rock Star
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Joined: Wed Jul 18, 2007 9:53 am
Posts: 5189
Location: Magnolia, Texas (just north of Houston)
Brad Traweek - Fender wrote:
Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...


The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).



1. Have you made a purchase from the Fender Online Store?
yes
a. If so, how satisfied were you with your shopping experience?
Satisified

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?
I find it easy.

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?
No

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?
As well priced as buying from a music store. A little more expensive than a retail shop.

5. What, if anything, can we do to improve your experience at the Fender Store?
Just continue to put great items up for sale. I would like to see more instrument related stuff available like Fenderf pedals or pickups.

_________________
RK

2007 Fender Highway 1
2012 American Deluxe
2015 MIM Dave Murray HHH
2010 Fender Blacktop
1987 Fender Avalon Acoustic
2012 Marshall DSL 15 watt head


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Wed Feb 22, 2012 6:46 pm
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Aspiring Musician
Aspiring Musician

Joined: Mon Aug 27, 2007 8:11 am
Posts: 415
Location: Romania
I would have if it wouldn't be restricted to US only. :(

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La vie est belle, le monde est pourri, make the most of it!


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Wed Feb 22, 2012 9:01 pm
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Joined: Fri Sep 16, 2011 7:10 pm
Posts: 5057
Location: The Capital Wasteland
1. No, because I don't have the money.

2. Easy to find, but hard to find exactly where to check out at.

3. See answer 1.

4. Yes, but the only reason I haven't bought anything is because of my low wages.

5. Make checkout easier to find. If I'm going to take my mom's credit cards, I'm going to buy something worth while.

_________________
1984 Squier Contemporary Stratocaster
1986 Peavey Envoy 110
1967 Kingston Acoustic


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Wed Feb 22, 2012 11:33 pm
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Aspiring Musician
Aspiring Musician
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Joined: Mon Mar 16, 2009 1:27 pm
Posts: 594
Location: Vista ,California
Brad Traweek - Fender wrote:
Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...


The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?NO
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?Poor economy and I am struggling to keep my home

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?Easy enough

3. Have you ever returned any items you purchased from the Fender Store?n/a
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?Somewhat.....could be better

5. What, if anything, can we do to improve your experience at the Fender Store?Lower the prices for people like myself whom are struggling in this economy and offer much wider selection of items

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

_________________
1986 Fender Sidekick Reverb 35
1990 Fender Red Knob - "The Twin"
1992 Fender Newporter - Acoustic
2000 Fender American Series Strat - Natural ash
2010 Fender Mustang 1
2011 Fender Blacktop Jazzmaster -Sunburst
2012 Fender Champion


Last edited by scarleg on Thu Feb 23, 2012 11:31 am, edited 1 time in total.

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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 12:33 am
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Professional Musician
Professional Musician
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Joined: Sat Jan 24, 2009 12:05 am
Posts: 1400
Location: Australia
I'd love to use the online store if you shipped to Australia.

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_______________________________________
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MIM Std Tele, MIM HSS Strat, Homemade Mongrel Tele, Blues Jr, Champ600, coupla pedals...sweeeet!


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 4:36 am
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Professional Musician
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Joined: Thu Nov 15, 2007 11:05 am
Posts: 1333
Brad Traweek - Fender wrote:

1. Have you made a purchase from the Fender Online Store? Yes
a. If so, how satisfied were you with your shopping experience? Very Satisfied
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)? Very easy, categories are broken down very well.

3. Have you ever returned any items you purchased from the Fender Store? No
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced? Some of the shirts are nice, need more variety with the caps. Artist prints are too expensive.

5. What, if anything, can we do to improve your experience at the Fender Store? Wider selection, maybe sell guitar/amp replacement parts other than jewel lights and other small parts.


_________________
Tune Low, Play Hard & Floor it!


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 4:43 am
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Aspiring Musician
Aspiring Musician
User avatar

Joined: Wed Sep 19, 2007 11:20 am
Posts: 805
Brad Traweek - Fender wrote:
Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...


The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store? ...No.
a. If so, how satisfied were you with your shopping experience? ...NA
b. If not, what was the main reason you did not make a purchase?...NA

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?...The tabs are easy to follow.

3. Have you ever returned any items you purchased from the Fender Store?...No.
a. If so, why? ...NA

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?..They are compelling, but for the most part they sell for the retail price.

5. What, if anything, can we do to improve your experience at the Fender Store?... Offer more sales or some incentives to buy direct from the Fender Store. Otherwise, I do enjoy seeing the most recent swag that is available from Fender.

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 5:41 am
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Professional Musician
Professional Musician
User avatar

Joined: Thu Jun 14, 2007 10:20 am
Posts: 1369
Location: Ohio
1. Have you made a purchase from the Fender Online Store? Yes
a. If so, how satisfied were you with your shopping experience? Fine
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)? Very easy (I brought a t-shirt a while back)

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced? Yes

5. What, if anything, can we do to improve your experience at the Fender Store? None, I thought the lay-out and navigation was painless. I would like to see more gear parts.

_________________
Tony Houston

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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 6:18 am
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Rock Star
Rock Star
User avatar

Joined: Tue Jul 24, 2007 7:33 am
Posts: 8461
Location: Mars, the angry red planet.
Brad Traweek - Fender wrote:
Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...


The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?

5. What, if anything, can we do to improve your experience at the Fender Store?

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)


1. Yes.
a. 100%.
b. N/A.

2. Very.

3. No.
a. N/A.

4. They are a bit over-priced.

5. Continue promotions like this one.

_________________
You dig?


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 6:20 am
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Rock Icon
Rock Icon
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Joined: Mon Jul 16, 2007 6:51 pm
Posts: 25355
Location: Witness Protection Program
1. Have you made a purchase from the Fender Online Store? Yes
a. If so, how satisfied were you with your shopping experience? Very satisfied
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)? Extremely easy

3. Have you ever returned any items you purchased from the Fender Store? No
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced? Yes

5. What, if anything, can we do to improve your experience at the Fender Store?
Offer more items from Lanyards to Components, also maybe some custom engraving
or labeling options.

_________________
Being able to play and enjoy music is a gift that's often taken for granted.

Don't leave home without it!


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 7:38 am
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Amateur
Amateur
User avatar

Joined: Sun Aug 28, 2011 3:09 am
Posts: 139
no shipping to Australia so no purchase!
Pity, because I am a lazy $@! and hate going out to the shops.
Though I still wish to be entered into the draw, I will use my mates Florida address as to where to post my winnings! :roll:
Keith


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 9:09 am
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Hobbyist
Hobbyist

Joined: Mon Dec 26, 2011 1:24 pm
Posts: 1
Brad Traweek - Fender wrote:
Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...


The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?

5. What, if anything, can we do to improve your experience at the Fender Store?

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)


1. No
2. Easy
3. No
4. Somewhat
5. Nothing, I just purchase from my local dealer, I'm fortunate to have a great dealer.


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 9:18 am
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Joined: Tue Mar 11, 2008 10:08 am
Posts: 9034
Location: Louisiana
Here are my replies Brad.
1. Yes
1-a. Very satisfied
2. Easy
3. No
4. Yes
5. Add more stuff!! :wink:


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Post subject: Re: Fender Online Store survey: win $100 in swag!
Posted: Thu Feb 23, 2012 9:35 am
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Amateur
Amateur
User avatar

Joined: Wed Jan 05, 2011 10:50 am
Posts: 137
Location: Barcelona
I'd like to, but here in Spain there is no Fender online store... and in little towns there's no Fender dealer, so...

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I'm sorry if you can't understand me, but I'm just an English student. Help acepted.

After a too long absence...

I'm back in town! (and in Fender Lounge)


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