Fender Online Store survey: win $100 in swag!

Brad Traweek - Fender · **Posted:** Wed Feb 22, 2012 6:24 pm

Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...

The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?

5. What, if anything, can we do to improve your experience at the Fender Store?

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

rkreisher · **Posted:** Wed Feb 22, 2012 6:33 pm

Brad Traweek - Fender wrote:

Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...

The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
yes
a. If so, how satisfied were you with your shopping experience?
Satisified

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?
I find it easy.

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?
No

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?
As well priced as buying from a music store. A little more expensive than a retail shop.

5. What, if anything, can we do to improve your experience at the Fender Store?
Just continue to put great items up for sale. I would like to see more instrument related stuff available like Fenderf pedals or pickups.

Purple · **Posted:** Wed Feb 22, 2012 6:46 pm

I would have if it wouldn't be restricted to US only.

Buxom · **Posted:** Wed Feb 22, 2012 9:01 pm

1. No, because I don't have the money.

2. Easy to find, but hard to find exactly where to check out at.

3. See answer 1.

4. Yes, but the only reason I haven't bought anything is because of my low wages.

5. Make checkout easier to find. If I'm going to take my mom's credit cards, I'm going to buy something worth while.

scarleg · **Posted:** Wed Feb 22, 2012 11:33 pm

Brad Traweek - Fender wrote:

Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...

The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?NO
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?Poor economy and I am struggling to keep my home

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?Easy enough

3. Have you ever returned any items you purchased from the Fender Store?n/a
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?Somewhat.....could be better

5. What, if anything, can we do to improve your experience at the Fender Store?Lower the prices for people like myself whom are struggling in this economy and offer much wider selection of items

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

mhainz · **Posted:** Thu Feb 23, 2012 12:33 am

I'd love to use the online store if you shipped to Australia.

Voodoo Blues · **Joined:** Thu Nov 15, 2007 11:05 am **Posts:** 1333

Brad Traweek - Fender wrote:

1. Have you made a purchase from the Fender Online Store? Yes
a. If so, how satisfied were you with your shopping experience? Very Satisfied
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)? Very easy, categories are broken down very well.

3. Have you ever returned any items you purchased from the Fender Store? No
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced? Some of the shirts are nice, need more variety with the caps. Artist prints are too expensive.

5. What, if anything, can we do to improve your experience at the Fender Store? Wider selection, maybe sell guitar/amp replacement parts other than jewel lights and other small parts.

contrabassist · **Joined:** Wed Sep 19, 2007 11:20 am **Posts:** 805

Brad Traweek - Fender wrote:

Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...

The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store? ...No.
a. If so, how satisfied were you with your shopping experience? ...NA
b. If not, what was the main reason you did not make a purchase?...NA

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?...The tabs are easy to follow.

3. Have you ever returned any items you purchased from the Fender Store?...No.
a. If so, why? ...NA

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?..They are compelling, but for the most part they sell for the retail price.

5. What, if anything, can we do to improve your experience at the Fender Store?... Offer more sales or some incentives to buy direct from the Fender Store. Otherwise, I do enjoy seeing the most recent swag that is available from Fender.

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

thouston · **Posted:** Thu Feb 23, 2012 5:41 am

1. Have you made a purchase from the Fender Online Store? Yes
a. If so, how satisfied were you with your shopping experience? Fine
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)? Very easy (I brought a t-shirt a while back)

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced? Yes

5. What, if anything, can we do to improve your experience at the Fender Store? None, I thought the lay-out and navigation was painless. I would like to see more gear parts.

Martian · **Posted:** Thu Feb 23, 2012 6:18 am

Brad Traweek - Fender wrote:

Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...

The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?

5. What, if anything, can we do to improve your experience at the Fender Store?

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

1. Yes.
a. 100%.
b. N/A.

2. Very.

3. No.
a. N/A.

4. They are a bit over-priced.

5. Continue promotions like this one.

Miami Mike · **Posted:** Thu Feb 23, 2012 6:20 am

1. Have you made a purchase from the Fender Online Store? Yes
a. If so, how satisfied were you with your shopping experience? Very satisfied
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)? Extremely easy

3. Have you ever returned any items you purchased from the Fender Store? No
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced? Yes

5. What, if anything, can we do to improve your experience at the Fender Store?
Offer more items from Lanyards to Components, also maybe some custom engraving
or labeling options.

mt ed · **Joined:** Sun Aug 28, 2011 3:09 am **Posts:** 139

no shipping to Australia so no purchase!
Pity, because I am a lazy $@! and hate going out to the shops.
Though I still wish to be entered into the draw, I will use my mates Florida address as to where to post my winnings! :roll:

Keith

Road agent · **Joined:** Mon Dec 26, 2011 1:24 pm **Posts:** 1

Brad Traweek - Fender wrote:

Folks: free stuff alert! Easy opportunity here to be entered to win $100 in swag from the Fender.com Online Store ... just need to have you take a moment to answer a few questions and provide some feedback - feel free to submit your response directly to this thread! Read on ...

The Fender Online Store needs your feedback!

We want to know how we can be better improve your customer experience and provide the best possible Fender-branded merchandise.

Please answer each of the following questions to qualify for a chance to win a FREE swag pack (a $100 value).

1. Have you made a purchase from the Fender Online Store?
a. If so, how satisfied were you with your shopping experience?
b. If not, what was the main reason you did not make a purchase?

2. How easy is it to navigate the web store (i.e. find a particular item you were looking for)?

3. Have you ever returned any items you purchased from the Fender Store?
a. If so, why?

4. Do you feel the products featured on the Fender Store are compelling and reasonably priced?

5. What, if anything, can we do to improve your experience at the Fender Store?

(NOTE: our $100 swag winner will be randomly selected on March 7th based on all responses received to this thread. Winner will be contacted offline in order to fulfill the prize.)

1. No
2. Easy
3. No
4. Somewhat
5. Nothing, I just purchase from my local dealer, I'm fortunate to have a great dealer.

fhopkins · **Posted:** Thu Feb 23, 2012 9:18 am

Here are my replies Brad.
1. Yes
1-a. Very satisfied
2. Easy
3. No
4. Yes
5. Add more stuff!! :wink:

damco · **Posted:** Thu Feb 23, 2012 9:35 am

I'd like to, but here in Spain there is no Fender online store... and in little towns there's no Fender dealer, so...

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