Yes, that is an excellent answer. And, no, it isn't really Fenders place to limit you by saying that you must use this OS or that hardware or certain software only to get your system to work. The point is, when using computers and computer software, it is absolutely impossible to know which possible combination of hardware, OS, software, user preference settings, customizations and other peripherals that any particular user might have, the possibilities are endless. What a huge, confusing and boring manual that would be!

For example, you are more likely to have problems with one OS vs another OS when using software, depending on when your software was written. My "Sound Blaster Live" sound card worked great on Win 98, great on 2K, not XP. I had to update a driver to be able to use it, but it still doesn't work like it did before. Who's fault? No one really. The OS from '03, the hardware from '98, the software from '08....It's amazing to get it to work at all if you ask me. I would seriously look on your end, search the internet to see what others have done to get theirs to work. I think that the fact that Fender seems to be trying to help you with a problem that more than likely isn't even their fault, says a lot about them.

Funny thing, if you read your eula when installing the software, and OS, the software makers have absolved themselves of responsibility of the software not working when you check the "agree" button. If you have used computers for very long, surely you must be aware of these issues of incompatibilities, right? Some problems are harder than others, might take some more diligence on your end in finding exactly what the problem is, and where the possible solution might be. Everyone is trying to help, why be so upset?

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---> "The amp should be SWITCHED OFF AND UNPLUGGED before you do this!" <---

Por favor, disculpe mi español, no se llega a la práctica con mucha frecuencia.

He has responded via his representative on this forum. When dealing with a business you must take every employee's answer as speaking for the whole company. That's why there is such strict guidelines on what you can and can't say when in the employ of big business and why people get the sack for saying the wrong things.

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No no and no

Yup...probably not.

Mr. Mendello either:

1. Doesn't have any idea of this issue;
2. Is subject to his own organizations "immune system" which keeps him out of touch with issues such as these;
3. Is too busy with the "Assets=Liablility + Proprietorship" equation;
4. Doesn't really care at all...as long as the revenue comes in, who cares if the product doesn't work as advertised?!!!

Take your pick of any of the above. If you have some alternatives to add, please feel free!

What REALLY matters is that the product that we paid for does NOT work as advertised! Consumers spend money; corporation doesn't deliver! Consumer screwed...[/list]

What really matters is that the product you purchased conflicts with another program on your PC. Now you have had the solution for a week or two. You must be either incapable, or unwilling to resolve the problem on your system that you did not buy from Fender.

It really reads that you're laying blame in the wrong place. Especialy when you consider there some kid over on the strat forums who's using his Mustang2 with his computer with no problems at all.

Ever consider the idea that these forums would be full of people moaning about this problem if it were commonplace. Fortunately most people are proactive enough to really do their homework about whats wrong then resolve it. Instead of trying to cost a perfectly good employee his job. Then running down the whole companies supposed infrastructure. Despite the fact that 910 random people have read this, yet the man who is incharge of the worlds biggest instrument manufacturing business is somehow prevented from looking by a handfull of employees. Sounds like a conspiracy theory to me.

All because you want a magic bullet answer to sort your system out.

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No no and no

[/quote]He has responded via his representative on this forum. When dealing with a business you must take every employee's answer as speaking for the whole company. That's why there is such strict guidelines on what you can and can't say when in the employ of big business and why people get the sack for saying the wrong things.[/quote]

This should be beyond his "representatives." Indeed as you say, if "every employee's answer...as speaking for the whole company" is what we should believe, then with regards to this issue, the credibility of the whole company is also at stake! His employees have not been straight forward regarding this issue!

Do you think Bill Mendello would REALLY agree with that?!!!

No I don't agree with that at all. Mr Howard was the absolute embodiment of patience and gave you a fair honest answer.

I think this problem is entirely down to the fact that you are unwilling or unable to sort your system out. So you cry and shout hoping that someone will take notice.
You've received some very good advice on this thread. Now it's time to take notice of some of it.

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No no and no

5. He's got people working to resolve it as fast as they reasonably can. Bearing in mind how fiendishly complicated and varied the insides of end users' computers can be. And that the work has to be done in conjunction with Microsoft, who may also be taking their own sweet time.


Unresponsive CEO? Man, I know all about that. I wrote and asked Bill Gates for an IT job.

But he hasn't responded to my telegram yet.

...Geddit?

Cheers - C

I think that at least part of the problem may well be an ID-10-T error in this case.

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---> "The amp should be SWITCHED OFF AND UNPLUGGED before you do this!" <---

Por favor, disculpe mi español, no se llega a la práctica con mucha frecuencia.

ID-ten-T/pebkac folder would be my guess.

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No no and no

Jaydv, I read your letter, it doesn't have anything to do with the lounge, the Fender CEO doesn't hang out here, I think most people read posts here because they are interested. Your posts in this thread are bad news, like some one farting in a crowded elevator. Stop it please it is not helping. and. Bro, with all due respect, I mean absolutely no disrespect IMHO YMMV

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you can save the world with your guitar one love song at a time it's just better, more fun, easier with a fender solid body electric guitar or electric bass guitar.

Thanks for your input. I thought that the "Lounge" was open to ALL topics. Sorry if I offended you or mis-understood the rules.

BTW, are YOU willing to refund the money I paid for a product that doesn't work as advertised?

Just asking ...

I have to admit, I don't really think it was necessary to refer to an individual by name here in order to make the point. This is the very thing that can make direct interaction with consumers difficult -- i.e., if we have to run around on eggshells, worried that any exchange we have might end up with a result like this, the natural tendency is to shy away from such interactions. There are a few brave (or perhaps stupid?! ) souls like myself who are willing to accept that risk in the interest of sharing passion for the brand. In any case, you have my assurance that I will bring your concern to the direct attention of the FUSE team.

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Director at Fender. Guitarist & guitar collector. All views/opinions expressed here are my own and not Fender’s.

Follow me on Instagram:
@brad_on_guitar

And on Facebook:
facebook.com/bradonguitar

SS amps are not Fender's only QC issue of late. Many new tube amp owners have complaints as well and it's more than just the crappy quality of the OEM tubes.

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Just think of how awesome a guitar player you could have been by now if you had only spent the last 10 years practicing instead of obsessing over pickups and roasted maple necks.

Well, Brad...it's been 6 months since you posted this. How did you make out with your "assurance that I will bring your concern to the direct attention of the FUSE team?

I haven' heard any resolution at all...!!!

Ah for God's sake let it go! I thought this thread died six months ago....

This thread was ridiculous in December and its ridiculous now. Why are you still fussing about it?

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Kid: "Hey Smokey! Where did you get your name?"
Smokey the Bear: "Well..."
(former user jimbo612)