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Posted: Mon Nov 29, 2010 6:00 pm
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I've been following the feedback on these amps in the Mustang and the Fuse forum areas and it appears that some work fine, but many seem to be having similiar problems.

Good luck!

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Posted: Mon Nov 29, 2010 7:08 pm
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hmmmm. I was thinking about picking up one of the Mustang's to play around with. Think i'll wait awhile now.


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Posted: Mon Nov 29, 2010 7:29 pm
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Miami Mike wrote:
I've been following the feedback on these amps in the Mustang and the Fuse forum areas and it appears that some work fine, but many seem to be having similiar problems.

Good luck!


Just from looking around and not really being informed in any way aside from Comptia maintainance training. I'd have to guess that the fault is probably with a 3rd party. When you write software you have to make it compatable with pretty much everything out there. You can't really guarantee against that. Hence everybody constantly having to update software products.

A pain I know, but I just can't help feel that the blame is likely being placed in the wrong area. Look at the Iphone or Vista for a good example of how the two giants of software just can't get it right all the time.

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Posted: Mon Nov 29, 2010 7:34 pm
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+1 nikininja

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Posted: Mon Nov 29, 2010 7:58 pm
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Welcome to the Forum Jaydv. Heavy letter Bro. I understood, so you did a good job writing. Hope your issue gets resolved quickly.

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Posted: Mon Nov 29, 2010 10:59 pm
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The Fender Corporation has a great return policy and warranty (better than all computer and LCD TV corporations). When my G-DEC stopped working after 2 years they replaced it no questions asked (Except, what's wrong with it?).

5 years.


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Posted: Tue Nov 30, 2010 12:15 am
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As much of a pain and a hassle as it is, I'm sure Fender is working on a fix for the problem. And they may not have any direct solutions for your problem seeing as they are in the musical instruments business and most likely are relying on a third party to patch up the software bugs. Think about back when XBOX 360 and PS3 came out. Those are two huge companies and leaders in the technology industries (MS and Sony) and it took them months to completely de-bug the software required to play on their respective online servers. Give them time and let them iron it out. Also, I would suggest swapping the amp out for a new one to be sure that the issue is not an internal one with the specific amp you have. I never claim that the problem is one end or the other until I have covered all the bases on my end. YMMV.

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Post subject: Re: Fender CEO - Open Letter
Posted: Tue Nov 30, 2010 2:02 am
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Jaydv wrote:
In fact, Mr. Porter’s last message to me he states, “we really don’t know when we’re going to have a fix.” I find that explanation unacceptable; and I hope you do, too.

Lastly, Mr. Porter suggests that I return the amplifier for a refund. That’s the answer? That’s the way you want your employees to resolve problems? That’s the way you want your staff to run your business? Really?


Actually I think thats the most reasonable offer you can get right now. Or would you rather they lied to you about when the fix will come to get you to hold on to your amp and not give you a refund?

Sure there shouldn't probably be this issue in the first place but there is and you can get your money back. Standard business and you should probably count yourself lucky you haven't been strung along by false promises of a timeframe for a fix like many other companies would.


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Posted: Tue Nov 30, 2010 8:31 am
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Sure not the first time computer software is not compatible for one reason or another. Microsoft in business to create and update there software not others. The changes or the work arounds have to come from creator of the conflicting application. Ask companies like Adobe (lot more money then Fender) fixes come from them.

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Posted: Tue Nov 30, 2010 11:49 am
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Computers and software are extremely complicated environments. Hooking up an amplifer with a dsp built in makes it more so. If these amps and ralated software have never, ever worked on any windows computer, that's one thing. Not working on a particular computer that's something different.

- if they are work computers maybe the security settings prevent installing, loading or running 3rd party software, or disable the usb ports
- maybe the usb ports are busted or the usb cable is faulty
- maybe the computers are full of virus/maleware/trojan horse that prevent installing or running other software
- maybe the registry is buggered
- maybe there isn't enough memory for one new program to load
- maybe the disk drives are buggered
- the list is endless

Try a clean install on one of the computers and then try installing the fender software before anything else. If you don't know what a clean install is, then, never mind.


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Posted: Wed Dec 01, 2010 2:53 pm
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Microsoft is known for jumping the gun when releashing softwares. Usually it has alot of bugs that MS denys that they excist and then one day you get a notifacation stating that it will fix the bug that "didn't excist".

A friend of mine re-installed Windows XP this fall from an old install cd and he got notifacation that it needed well over 3000 security updates. It took him couple of days installing all of them.

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Posted: Fri Dec 10, 2010 8:48 am
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shimmilou wrote:
+1 nikininja


Brilliant! That's the answer? Don't you think Fender should have explained that in their set-up instructions?


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Posted: Fri Dec 10, 2010 9:03 am
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Just say NO to solid state amps. I'm just sayin'.

Yes the thing would have been returned at the first sign of trouble. That kind of thing is usually a good indicator of how the rest of the ownership experience is going to be.

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Post subject: Re: Fender CEO - Open Letter
Posted: Fri Dec 10, 2010 9:11 am
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Jaydv wrote:
Mr. William Mendello
Chairman and CEO
Fender Musical Instruments Corp.
8860 E. Chaparral Road
Scottsdale, AZ 85250

Dear Mr. Mendello,

After some comparison shopping, I purchased a Fender Mustang amplifier last month. As a long time Fender fan with an original Deluxe Reverb from the 60s, I chose your product over the many others on the market. I was also intrigued by the Fender Fuse software that facilitates additional pre-sets on the amp.

Soon after the purchase I ran into a significant problem with your Fuse application. In essence, it would not load on either of my computers even after a half-dozen attempts at re-downloading. On October 14, 2010, I contacted your Consumer Relations folks, making them aware of the problem and requesting their help. What followed was a series of back and forth e-mails (16 at last count!) that went on and on for three weeks! To date, there has been no resolution and I still cannot make use of Fender Fuse.

During this ordeal, my primary contact was Mr. Ken Porter. He explained that a number of other customers experienced the same issue and that the problem involved a bug in the program. He further explained that your company was working with Microsoft for a resolution. Ostensibly, the explanation had some merit.

However, when pressed with questions regarding specific action being taken by Fender to fix the program, Mr. Porter could provide no answers. It became increasingly clear, in my view, that no active follow-up on this issue was being conducted by your staff. In fact, Mr. Porter’s last message to me he states, “we really don’t know when we’re going to have a fix.” I find that explanation unacceptable; and I hope you do, too.

Lastly, Mr. Porter suggests that I return the amplifier for a refund. That’s the answer? That’s the way you want your employees to resolve problems? That’s the way you want your staff to run your business? Really?

Mr. Mendello, I am asking your help with this. If you have any questions or need additional information, please let us know.


--------------------------------------------------------------------------------------

Just wondering whether Mr. Mendello has any intention of responding to this...or, at least, acknowledging the receipt of a letter sent directly to his officE!


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Posted: Fri Dec 10, 2010 9:16 am
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Jaydv wrote:
shimmilou wrote:
+1 nikininja


Brilliant! That's the answer? Don't you think Fender should have explained that in their set-up instructions?


JayDv I don't know what you're getting at here, but the simple fact is that some programs do conflict with others. How would you guarantee against this happening?
Now I only know a couple of people that record direct to PC. Both of those people tell me that they use one machine for home recording. Solely dedicated to that purpose. No internet access, no word processing, nothing.
Last time I was in a studio (April this year) that was computer based and the system was completely dedicated to that one purpose.

Personaly I'm not interested in computer interfacing my guitar enough to care. The last time I plugged anything guitar related into my PC it was a new Line6 Pod V2. Though I remember that had issues too with it's GUI conflicting with other programs. Pretty sure it was either Nero or the midi drivers.

These things happen. Fender are working on the problem. Mr Ken Porter hasn't given you the run around. He's tried to be as helpfull as possibe and hasn't given you a BS expected date for a fix like 80% of company representatives in every industry would have done.
I'm sorry you're not experiencing the full amount of pleasure from your amp as you could be. But I really believe you could be placing blame in the wrong place. If it was a software fault on Fender's behalf, the problem would occur on all machines it was used on or rather all Mac's or all pc's running XP, or Vista, or 7. It doesn't, after looking about a bit it seems to be affecting different machines running different operating systems. That says to me it's either a 3rd party hardware or software conflict.

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