I've been following the feedback on these amps in the Mustang and the Fuse forum areas and it appears that some work fine, but many seem to be having similiar problems.

Good luck!

In fact, Mr. Porter’s last message to me he states, “we really don’t know when we’re going to have a fix.” I find that explanation unacceptable; and I hope you do, too.

Lastly, Mr. Porter suggests that I return the amplifier for a refund. That’s the answer? That’s the way you want your employees to resolve problems? That’s the way you want your staff to run your business? Really?

+1 nikininja

Mr. William Mendello
Chairman and CEO
Fender Musical Instruments Corp.
8860 E. Chaparral Road
Scottsdale, AZ 85250

Dear Mr. Mendello,

After some comparison shopping, I purchased a Fender Mustang amplifier last month. As a long time Fender fan with an original Deluxe Reverb from the 60s, I chose your product over the many others on the market. I was also intrigued by the Fender Fuse software that facilitates additional pre-sets on the amp.

Soon after the purchase I ran into a significant problem with your Fuse application. In essence, it would not load on either of my computers even after a half-dozen attempts at re-downloading. On October 14, 2010, I contacted your Consumer Relations folks, making them aware of the problem and requesting their help. What followed was a series of back and forth e-mails (16 at last count!) that went on and on for three weeks! To date, there has been no resolution and I still cannot make use of Fender Fuse.

During this ordeal, my primary contact was Mr. Ken Porter. He explained that a number of other customers experienced the same issue and that the problem involved a bug in the program. He further explained that your company was working with Microsoft for a resolution. Ostensibly, the explanation had some merit.

However, when pressed with questions regarding specific action being taken by Fender to fix the program, Mr. Porter could provide no answers. It became increasingly clear, in my view, that no active follow-up on this issue was being conducted by your staff. In fact, Mr. Porter’s last message to me he states, “we really don’t know when we’re going to have a fix.” I find that explanation unacceptable; and I hope you do, too.

Lastly, Mr. Porter suggests that I return the amplifier for a refund. That’s the answer? That’s the way you want your employees to resolve problems? That’s the way you want your staff to run your business? Really?

Mr. Mendello, I am asking your help with this. If you have any questions or need additional information, please let us know.

Brilliant! That's the answer? Don't you think Fender should have explained that in their set-up instructions?