Below is the actual email correspondence that I had with this $@!&#*%. Look at this fine example of customer service...













Am i going crazy? I know I was exactly peaches to the guy, but that was about the worst customer service i've ever received weird stuff

WOW! That's horrible. If that was the owner, that's just crazy. If that wasn't the owner, I would deffinitly contact him/her to pass those e-mails along. What a horrible way to conduct business. Sorry you had to go through that, I would be on their doorstep banging on the door for some kind of explanation if that happened to me.

Lol. You kind of brought it on yourself. He just told you that he thinks it is a bad idea and won't do it. I respect that, it means he's in it for the craftsmanship, not just the money.

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Uh, yeah I don't think he was rude first up, just gave a clear reason why he doesn't make top load bridges. A manufacturer chooses not to make some kinds of parts..... that's not news.

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"...Compared to the flowers and the birds and the trees, I am an Apeman."

You'd like Bill to spend a dozen or more man/hours tooling up and fabricating some part that very few people besides yourself would want then lose his shirt in wasted labor and materials?

I'd tell you to pound sand too.

Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY

Looks to me like he was very nice about it. He gave you a good reason for it not be a good idea and then told you he would not do it.

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Chet Feathers

Authorized TonePros Dealer
Authorized WD Music Products Dealer
F/A Official Southpaw Compliance Certification Tester http://faamps.com/

http://www.facebook.com/cafeathers


I didn't Lose my mind, I traded it for this guitar.

Idea:

1. Buy an American Standard bridge plate from eBay or wherever.

2. Clamp it in a vice

3. Drill three holes for your saddle screws and install the compensated saddles of your choice. Measure carefully and mark your spots with a nail punch so your drill bit won't wander.

4. Drill six small string holes.

It's worth a try and wouldn't be very expensive unless you don't have the tools.

Sounds like you didn't like his answer.
He gave you his professional opinion on why not to do it.

It's not like the guy has a machine shop for custom orders.
What's on his web site is what he sells.

-T

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-T

"You can't spend what you ain't got, you can't lose what you ain't never had" ~ McKinley Morganfield

I don't mean to pile on, but I think Bill's explanation was acceptable and you could have left it at that.

You went on to show you didn't like his opinion and that you would not do business with him again (which is totally within your rights).

Since you explained that he already lost you as a potential customer, I guess he saw little risk in further explaining his position on the matter (which is within his rights):lol: .

I'm not sure this qualifies as a customer service issue since he does not sell the item you're looking for.

Either way good luck finding the part you need!

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Ryan.

Forget Callaham and go for Wilkinson. Better quality, cheaper, compensated saddles are better, and they make a bridge which gives you the option to top or base load your strings. (I agree with you, top loading teles sound better than base loaders, less sitaring because the break angle is reduced so the string doesnt cut into the brass saddle). Won't give you the nonsense hype that Callaham spews about fenders use of cheap metal (which is a lie, Fender use the same 1018CRS that Callaham claims they dont, ask M.Eldred).

The only good thing Callaham ever did was that trem arm design and his use of hype. Both of them works of genius.

You'll get a lot better for a lot less wunga.

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No no and no

agreed.

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63supro
"The good thing is in a club situation, most of the patrons are trashed and really can't tell the difference."

Not to sound too personal, but getting pissed off at a conversation that took that tone is a "little bit thin skinned" of ya, I thought it was rather funny myself.

Bill is not the one who looks bad in that correspondence.

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Tune Low, Play Hard & Floor it!

This one, for example:

http://www.stewmac.com/shop/Bridges,_ta ... es#details

I do believe that one can't be toploaded, though those saddles are available seperately (same page) and can be added to a toploading bridge.

Bound to say though, I do agree with Mr Callaham's reasons for not toploading a Telecaster.

BTW:

Hi Nikininja!

Cheers - C

[quote="Ceri

BTW:

Hi Nikininja!

Cheers - C[/quote]


HELLO my good friend NIKININJA!!!!!!!!!!