Bought a new strat a few weeks ago - discovered fret buzz - went back to the dealer who went back to Fender (this is in the UK) and 4 weeks later I still have no guitar, still dont when the issue will be resolved ... bad customer service.

Anyone else exprience similar bad service?

Was the dealer doing a "set-up" on the guitar? If so then its an issue with the dealer (for taking so long) and not really a Fender customer service issue.

When I bought my Tele new it needed a set-up and the shop I bought it from said it would take them 3-4 weeks. I didn't want to wait that long so I did it myself but if the shop's technicians are busy then I guess it could take a while.

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MIM Std Tele, MIM HSS Strat, Homemade Mongrel Tele, Blues Jr, Champ600, coupla pedals...sweeeet!

And you somehow imagine that this is Fender's problem?

I've had setups done by a guitar tech I use. At times he can be very busy (he's good), and that once caused me a three week wait (The guitar was in his shop the whole time). Not to do the actual job, but to wait my turn. Seems that is not unusual.

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"I won't be wronged, I won't be insulted, I won't be laid a hand on. I don't do these things to other people, and I require the same from them."-John Wayne

I've only had good experience with Fender Service (for warranty repairs)

My tech & Fender dealer does the setups (which is where fret buzz would be taken care of) and usually takes 1-2 weeks depending on time of year which seems to affect his workload.

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Keep on Truckin, Going full speed ahead down the highway to hades.

You probably would have had better lucky taking your guitar to a authroized Fender Service center instead of going to the dealer. I usually purchase from Guitar Center and when I need service, I go to a Fender Autthorized Service Center. Turn around is usually about a week. My recent service was for Pro Jr. The output tube caps got fried and within a week. I got the amp back.

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http://www.youtube.com/user/gmlasam

Wow those wait times are just ridicules. First off Fender does a setup when it leaves the factory and guitars are flown all over the states and to other countries that by the time you get it it is going to need a setup. But the wait times some of these places have is just bullsh!t. I can walk into my friend Mikes place and even if there are guys ahead of me(OK he is a personal friend ) he could do three setups for me in a little over an hour and that is with bullsh!ting while he is working. 3 to 4 weeks is just absurd.

I was six weeks not for a repair, but a Fender credit on a GDec. The dealer should have checked the setup. The gut I deal with sends you a card after a month to bring a new guitar in for a checkup.