I know these days customer service is pretty hit and miss but I just got to talk to a great gal from Musician's Friend.

Well, she gets on the line and tell her I ordered a slide and it just doesn't fit. I said that there is the medium that I got and also a large and I wanted to see about exchanging it out.

So then we start talking about the Friday special and she says how much she likes the Road Worn Strats and Teles. Then she asks me to write something down. I asked her if it was the RMA number and she said it was the new order number. She said she wouldn't have me return the one I got and she would send out the large one as a free gift! I responded with, "Huh?..." and she laughed and again said it was a gift.

Wow! I just couldn't believe my ears. I'm glad that there are people out there that really try to be good to folks. She went above and beyond and that just doesn't go unappreciated!

I talked with a Musician's Friend customer rep early today as well. Same story. She was very friendly, polite and helpful!

Good work Musician's Friend!

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Old age and treachery will win every time over youth and enthusiasm.

"You can never have too many Tele's." A quote from my Sweetwater Sales Engineer

I think she was coming on to you. You didn't know that guys that have road worns drive the female customer service reps at MF crazy?


J/K.... MF is know to do that. They really take care of their customers, specially loyal customers. I had similar good experience with them. I ordered a pair of electro harmonix 6v6 tubes and was sent a different brand. I called, then they say they wil ship the correct pair and they told me o keep the the wrong brand they sent me.

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http://www.youtube.com/user/gmlasam

Hello Rob 08,

I got free from shipping from MF.

Seroiusly, a nice place to order from
great deals and ship really fast.
I've ordered on Monday and had the goods by Thursday.
I haven't ordered a whole lot of stuff but they always
have got my order correct.

I'm happy with em.

Cheers.

For a while, their customer service, and service in general, was the worst. I'm sure they got a ton of complaints and it started to affect their sales.

Good to know that things are changing.

About the slide - it would have cost them more to pay for the shipping back for your wrong slide, and to ship the new one, than to just give you the free one. Good for you, but that would be pretty standard.

MF is my #1 guitar website to shop on presently. Always the best prices and a big selection.

RK

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RK

2007 Fender Highway 1
2012 American Deluxe
2015 MIM Dave Murray HHH
2010 Fender Blacktop
1987 Fender Avalon Acoustic
2012 Marshall DSL 15 watt head

Your saved profile makes it way too easy to buy stuff too Maybe not such a good thing

Thats why I HAVE NOT bought anything from them for about a year now. Tell me to call back in 90 minutes when they are 30 minutes away from shutting down for the night for 6 hours, but for some reason informing customers of the hours of operation is not standard or required policy. So even if they tell you to call back at a time when they know they are closed, they don't have to mention the hours? WTH kind of customer service policy is that? To me it was like a restaurant saying,"We're too busy to seat you, come back in 90 minutes." when they are 30 minutes way from closing for the night...

I found not having to mention hours of operation at that point to be a bit ridiculous...their response and lack of concern to my original issue and subsequent issues pretty much made me realize they didn't care about me, and its only when they realized my order never went through, meaning they never got my money, is when they were finally courteous and responsive to my kind inquiries and replies about their less than professional service. However by that point, I decided to take my money elsewhere, and have done so ever since, because 99% of what they sell can be found elsewhere on the internet at the same price at places that are not owned by the MF-GC corporation.

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RAMA LAMA FA FA FA

I've used MF a lot, and I've always had nothing but good experiences.

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"I won't be wronged, I won't be insulted, I won't be laid a hand on. I don't do these things to other people, and I require the same from them."-John Wayne

Nice going Rob. Customer service is so important and can be the difference in millions for some companies. Especially in todays day and age of the internet and so many forums word of mouth gets out like a bat out of hell.Look at what dgonz said and maybe that is the truth and they had someone address the customer care service. That is my problem with Fender I think there customer care is horrible and so does just about everyone on the Harmony Central review forum and there are over a thousand reviews for Fender products.My friend Mike used to be a Fender dealer with his store but he dropped them because he hated dealing with them and this was a while back. Companies can win you over very easy by just being polite and making you feel your buisness is important to them. And when they go the extra mile you become a lifer. Fender to me is just lucky there gear is built to survive a nuclear explosion and I dont have to deal with customer care that often. But it was the times I used to call to inquire about other topics and got jerked around that really turned me off. And by the constant rants on the forum I know nothing there has changed.