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Post subject: Fender Customer Service is ACE!
Posted: Mon Oct 27, 2008 12:56 pm
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Joined: Sat Mar 01, 2008 5:24 pm
Posts: 47
Location: Dallas, Texas
I bought a new American Deluxe Stratocaster last week at GC. The tremolo bar was missing, so I emailed Fender Customer Service on Saturday. This morning, I received a return email from JEFF KRAUSE with Fender, and he said there was a replacement trem bar in the mail today! I think that deserves some notice here on the forum. Kudos to Jeff and Fender. :!:

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Les Paul Jr. John Lennon*American Deluxe Telecaster*Les Paul Traditional*G&L Bass


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Posted: Mon Oct 27, 2008 12:59 pm
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Well I'm glad to hear it. So far I haven't needed them, but it's good to know they will be there if necessary.

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Posted: Mon Oct 27, 2008 1:23 pm
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I had to get something from Fender about 2 years ago and had a Gentelman name David Gonzalez help me out. Two days I had the parts needed I could not have asked for better service. I believe I was told that David is now in charge of Marketing for Guild. :D

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