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Post subject: Bad guitar learning experience
Posted: Wed Oct 15, 2008 4:52 pm
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Just wanna share it with you so nobody gets it my situation... 8)

Half a year ago, when I bought my first accustic guitar, i've sighned on one website for online lessons. The site is great and they do a good job (won't mention the name) BUT i wanted to use it just for a month (no automatic payments). Then I didn't have time for my guitar and forgot about that website. Since then i've recieved statements from my bank but didn't check it couse i new that the balance was a few bucks on that acc. (i used it for some business stuff back then). Since then i didn't use that card. But now, after almost a half of a year i checked the last statement and was shocked. That website was keeping charging me every month and my bank was keeping charging fees for overpay balance.
I don't know what to say. Going to call the administration of that website tommorow. That's very rude and as i know unlawful to charge automatically without my permition. Because of them, i own to the bank a few hundred bucks of fees plus it won't be good for my credit history. :evil:
That's my bad experience of guitar lessons...

Have you ever had any bad experience with your guitar like this?

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Posted: Wed Oct 15, 2008 5:05 pm
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Unfortunately, they probably did not charge you without permission. Somewhere in the very fine print is probably something explaining that they will continue to bill YOU every month, unless YOU cancel the service. If you agreed to a service agreement that has something like that written in the fine print, you will most likely still owe them money no matter what the story or situation is. It is your obligation to let them know that you no longer wish for or need their services, it is only their obligation to give you the service you pay for and keep collecting money/billing you until you let them know to stop. I would just act like you are going to sign up to the site, just to make sure you didn't miss any type of agreement or check something that states automatic billing without you realizing. I mean unless there was some sort of option where you can just buy the service for one month, then you may have a hard time winning this one, because if there was not a one month option, how would they know you only intended to use the site for just one month unless you tell them or cancel your subscription.

Also, maybe this was not the case, but keep this in mind for other instances...Was this one of those free trials where its free for a month or so? Usually with those type of deals, they will sometimes ask your credit card info for a "free" trial...the thing is, unless you tell them you don't want the service, once the free trial period expires, they'll bill you. Cable companies do the same thing, 6 months of free this or that, but if you forget to call them to cancel before the 6 months is up, you are going to get billed automatically.

I hope the website understands, but they may have fine print to justify their actions...Since you don't use the card much, you may just be better off calling the card company and saying the card was stolen or something...Good luck, let us know how it turns out. And if they really screw you over on the money and customer service, please share who it is so none of us here will go through what you are going through...

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Posted: Wed Oct 15, 2008 6:13 pm
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bowlfreshener wrote:
Unfortunately, they probably did not charge you without permission. Somewhere in the very fine print is probably something explaining that they will continue to bill YOU every month, unless YOU cancel the service. If you agreed to a service agreement that has something like that written in the fine print, you will most likely still owe them money no matter what the story or situation is. It is your obligation to let them know that you no longer wish for or need their services, it is only their obligation to give you the service you pay for and keep collecting money/billing you until you let them know to stop. I would just act like you are going to sign up to the site, just to make sure you didn't miss any type of agreement or check something that states automatic billing without you realizing. I mean unless there was some sort of option where you can just buy the service for one month, then you may have a hard time winning this one, because if there was not a one month option, how would they know you only intended to use the site for just one month unless you tell them or cancel your subscription.

Also, maybe this was not the case, but keep this in mind for other instances...Was this one of those free trials where its free for a month or so? Usually with those type of deals, they will sometimes ask your credit card info for a "free" trial...the thing is, unless you tell them you don't want the service, once the free trial period expires, they'll bill you. Cable companies do the same thing, 6 months of free this or that, but if you forget to call them to cancel before the 6 months is up, you are going to get billed automatically.

I hope the website understands, but they may have fine print to justify their actions...Since you don't use the card much, you may just be better off calling the card company and saying the card was stolen or something...Good luck, let us know how it turns out. And if they really screw you over on the money and customer service, please share who it is so none of us here will go through what you are going through...


Good point. But still...
I didn't login to this site since then so i hope they'll understand :?
Let you know tomorrow.
PS they have really great service for the very low price, but they shouldn't charge automatically w/o noticing me.

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Posted: Thu Oct 16, 2008 6:46 am
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This is why I have never signed up for any subscription web sites. Magazines tried doing that too for a while, automatically renewing subscriptions, something good happened to put a stop to it.


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Posted: Thu Oct 16, 2008 7:41 am
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That sucks you didn't notice that disclaimer, but in reality most online subscriptions, and many offline stuff (gym memberships, etc) are done this way.

You "might" be able to get a few bucks if you let them know what the situation is, and if they can verify you haven't signed in with your account in a long time. They don't "have" to since most likely it's perfectly legal if it's noted something (and again, rather common), but it's possible they might oblige for customer satisfaction reasons. You can only try.


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Posted: Thu Oct 16, 2008 7:43 am
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bowlfreshener wrote:
Unfortunately, they probably did not charge you without permission. Somewhere in the very fine print is probably something explaining that they will continue to bill YOU every month, unless YOU cancel the service. If you agreed to a service agreement that has something like that written in the fine print, you will most likely still owe them money no matter what the story or situation is. It is your obligation to let them know that you no longer wish for or need their services, it is only their obligation to give you the service you pay for and keep collecting money/billing you until you let them know to stop. I would just act like you are going to sign up to the site, just to make sure you didn't miss any type of agreement or check something that states automatic billing without you realizing. I mean unless there was some sort of option where you can just buy the service for one month, then you may have a hard time winning this one, because if there was not a one month option, how would they know you only intended to use the site for just one month unless you tell them or cancel your subscription.

Also, maybe this was not the case, but keep this in mind for other instances...Was this one of those free trials where its free for a month or so? Usually with those type of deals, they will sometimes ask your credit card info for a "free" trial...the thing is, unless you tell them you don't want the service, once the free trial period expires, they'll bill you. Cable companies do the same thing, 6 months of free this or that, but if you forget to call them to cancel before the 6 months is up, you are going to get billed automatically.

I hope the website understands, but they may have fine print to justify their actions...Since you don't use the card much, you may just be better off calling the card company and saying the card was stolen or something...Good luck, let us know how it turns out. And if they really screw you over on the money and customer service, please share who it is so none of us here will go through what you are going through...



Couldn't have said it any beter myself, and I work in the mortgage industry.

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