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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Thu Mar 24, 2016 7:45 am
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Thanks man!

I have faith in the guys @Sweetwater, they really were excellent about making this right, this is the first time I've ever had a problem like this,

Don't it figure it would be on the instrument that was by far, the biggest hunk of cash I ever spent.

anyway,, good news - FedEx just took my sig for the replacement. now we wait to let things acclimate to room temp (cold here again today in Central Mass).


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Thu Mar 24, 2016 11:11 am
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this has been resolved.. the second one, as nice as the first, does not have this problem..

!!!AMEN!!!


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Thu Mar 24, 2016 11:35 am
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All's well that ends well. It's unfortunate (and preventable) that it came to you flawed but have to hand it to Sweetwater for turning this around as quickly as they did.

That is one beautiful guitar.


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Thu Mar 24, 2016 6:17 pm
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How I love good news!


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Thu Mar 24, 2016 8:49 pm
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Thanks for showing us the video KidBlast and I am very glad you have got it straightened out. Now, enjoy !

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you can save the world with your guitar one love song at a time it's just better, more fun, easier with a fender solid body electric guitar or electric bass guitar.


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Thu Mar 24, 2016 11:15 pm
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I feel for your temporary let down. I once had a brand new 70s muscle car that I dreamed about, and scrimped to purchase, only to unload the lemon a few months later. So, I am really glad to hear that your second marriage (Gibby) worked out, and that your beautiful guitar was a good fit, finish, and all (kinda makes it extra special). Great video with good info. Many happy tunes.

FSB

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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Fri Mar 25, 2016 3:25 am
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aw thanks guys! spent a few hours plugged in last night, nothing wrong at all with this one. it's perfect.

the other one is already en-route to fort wayne, hope they can fix it, it's an excellent acoustic aside from that static / ground issue

I sent an email to the Sweetwater CEO too, the support I got during this was nothing short of excellent.
he answered the email within 20 minutes of me sending it, and within an hour, I got mail from the guys I worked with, he'd already spoken with them.

Say what you will about ordering online, and the risks/chances of sight unseen purchases, but ya know what, these guys do it right.


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Fri Mar 25, 2016 4:18 am
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KidBlast wrote:
Say what you will about ordering online, and the risks/chances of sight unseen purchases, but ya know what, these guys do it right.

That's not my experience. I've received several guitars from them that should never have passed inspection, and never any admittance that they did anything wrong. Even when pointing it out, with pictures.
I don't want a quick turnaround on a replacement, nor discounts; I want the "55 point inspection" to not be a joke, and when they miss something, I get an apology and thanks from the department that missed it, so I know that it's actually brought up internally and may get improved.

The good:
Expediency is top.
Prices are good.
Pictures are awesome.
Case candy (most of the time).
Mitch Gallagher videos. The guy could promote a Pinto and make you feel it's the greatest car since the GT.

The bad:
Lack of choices - too many brands and items can be found at GC but not Sweetwater.
A "55-point inspection" that misses glaring faults and flaws.
Some purchases "require" a phone call. Don't want to make them, don't want to take them. Phone calls have no audit trail.

The ugly:
Sales reps that work hard to avoid Sweetwater admitting anything. Does it hurt their bonus if they escalate?
Customer being stuck with one sales rep.


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Fri Mar 25, 2016 5:47 am
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I'm surprised but this..

I've been working with the same guy for some years now. Nothing at all like your experience.

I'd email the CEO, if you think you have been kicked to the curb. See what sort of response you wind up with.


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Post subject: Re: NGD Day (Saturday) - NOT Fender!
Posted: Fri Mar 25, 2016 6:02 am
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KidBlast wrote:
I'm surprised but this..

I've been working with the same guy for some years now. Nothing at all like your experience.

I'd email the CEO, if you think you have been kicked to the curb. See what sort of response you wind up with.

+1 and I'll leave it at that.


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