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Post subject: Am I being too picky about this pick guard?
Posted: Mon Feb 29, 2016 7:18 pm
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I bought a brand new Jaguar HH last week, and it arrived with a weird cosmetic issue with the paint on the layers on the edges of the pick guard. I bought a new factory Fender pick guard to replace it, and the new pick guard has a similar problem (not near as bad as the first pick guard). Am I being too picky with this new pick guard? I tend to be a perfectionist so I see cosmetic issues that most people wouldn't care about. I appreciate any and all opinions. Thanks in advance.

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Mon Feb 29, 2016 7:40 pm
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I wouldn't like or want that. Not picky at all.


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Post subject: Re: Am I being too picky about this pick guard?
Posted: Mon Feb 29, 2016 9:26 pm
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A little fine sand paper would probably clean that right up.


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Post subject: Re: Am I being too picky about this pick guard?
Posted: Mon Feb 29, 2016 9:59 pm
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Minnesotastrats wrote:
A little fine sand paper would probably clean that right up.

Wrap some 280-grit around a kindergarten size pencil or a piece of ½" dowel and sand with that.
Try not to sand with your finger.
Using the pencil/dowel you can hold the sandpaper straight and flat and at the same angle as the bevel and not have to worry about rounding off the corners with your soft meat-hooks.
Go gently.

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Mon Feb 29, 2016 11:20 pm
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Send it back, let Fender know of course. If you don't others will experience the disappointment . A small defect perhaps but not acceptable just the same IMHO YMMV ( to quote our favorite Martian ).

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Mon Feb 29, 2016 11:41 pm
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I understood from viewtopic.php?f=8&t=100667 that the issue was already solved:
awhendricks wrote:
I contacted Fender, and I was told the guitar is not under warranty because I did not purchase it from a dealer. Not really a big deal, and Fender helped me find a factory pick guard online. I purchased it and it should arrive sometime later in the week.

Is there something else with the guitar or your e-bay transaction you're not happy with, or has something (new) happened since your previous topic?

BTW, I disagree with your Fender quote on their liability on the matter - the defect may not be under "warranty", but there's also the manufacturer's responsibility through consumer legislation...


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Post subject: Re: Am I being too picky about this pick guard?
Posted: Tue Mar 01, 2016 2:27 am
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It'd be on it's way back, were it delivered to me. And I'm not at all picky on things like that. I think we pay far too much for a very over-subscribed market.
Everyone makes scratchplates or bridges, or nut/saddle blanks. And charge the Earth for them. A bit of tortoise shell plastic with a funny shape costs what £20 odd.
That's what you need to be looking at the cost against what you have bought. It's a fancy bit of plastic, so you want it to be very fancy, for what it cost.


BTW seeing Martian quoted... melancholy. Much missed fella there.

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Tue Mar 01, 2016 4:01 am
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jmattis wrote:
I understood from viewtopic.php?f=8&t=100667 that the issue was already solved:
awhendricks wrote:
I contacted Fender, and I was told the guitar is not under warranty because I did not purchase it from a dealer. Not really a big deal, and Fender helped me find a factory pick guard online. I purchased it and it should arrive sometime later in the week.

Is there something else with the guitar or your e-bay transaction you're not happy with, or has something (new) happened since your previous topic?

BTW, I disagree with your Fender quote on their liability on the matter - the defect may not be under "warranty", but there's also the manufacturer's responsibility through consumer legislation...


This is the only problem I've had. I didn't fully understand their warranty policy until I called their CS. Even though the guitar was new and never opened from the factory packaging it was not under warranty because I didn't make the initial purchase. I wasn't thrilled with their stance but I understand.

I apparently bought the last one from Darren Reilly so I called Fender again to see if I could purchase one from Fender, and the first guy told me I'd have to probably have one custom made because they don't sell those kind of items. Frustrated with his answer, I called back and got someone else. The second guy was great and looked up the item by its part #, and he said he could sell me one for $60. He advised me to call Guitar Center and get them to price match Darren Reilly, and that they would order it from Fender. I will try this route before I start sanding on this pick guard. Now the third messed up pick guard might get sanded on. Thanks for the replies.


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Post subject: Re: Am I being too picky about this pick guard?
Posted: Tue Mar 01, 2016 5:54 am
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awhendricks wrote:
This is the only problem I've had. I didn't fully understand their warranty policy until I called their CS. Even though the guitar was new and never opened from the factory packaging it was not under warranty because I didn't make the initial purchase. I wasn't thrilled with their stance but I understand.

You must be in the US. In most of the world, warranties follow the merchandise and not the buyer, and companies cannot void warranties. I'm always saddened when US companies choose to not give US customers the same protection that they already give customers in other countries.


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Post subject: Re: Am I being too picky about this pick guard?
Posted: Tue Mar 01, 2016 6:17 am
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arth1 wrote:
awhendricks wrote:
This is the only problem I've had. I didn't fully understand their warranty policy until I called their CS. Even though the guitar was new and never opened from the factory packaging it was not under warranty because I didn't make the initial purchase. I wasn't thrilled with their stance but I understand.

You must be in the US. In most of the world, warranties follow the merchandise and not the buyer, and companies cannot void warranties..

I'm in the US, and I've never heard of a warranty like that. Usually the warranty is attached to the merchandise, and should even be honored if the merch. changes hands.

This is from Fender's Electric Instrument Limited Lifetime Warranty as it applies in the US:

"Fender Musical Instruments Corporation (“FMIC”) warrants this Fender brand instrument
to be free from defects in materials and workmanship for as long as it is owned by the
original retail purchaser, except that pickups, switches, jacks, controls, all other electronic
components, tuning machines, hardware, pickguards, plated surfaces, gig bags, cases and
case hardware are warranted for a period of one (1) year from the date of original
purchase. This warranty applies only to the original retail purchaser when this instrument
is purchased from an Authorized Fender Dealer and is subject to the limitations set forth
herein."

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Tue Mar 01, 2016 8:50 am
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I imagine that for some people the words "from an Authorized Fender Dealer" turn out to be heartbreakers in the end.

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Tue Mar 01, 2016 5:50 pm
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I would not accept that pickguard, lousy quality control. The problem is both Fender and Gibson only warranty their products for the original owner. As far as lifetime warranties are concerned, they differ from state to state. I believe the definition for lifetime in California is three years. It usually means how long the product should usually last and not the purchasers time on earth.


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Post subject: Re: Am I being too picky about this pick guard?
Posted: Wed Mar 02, 2016 12:01 am
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Yeah, it seems not acceptable. Sometimes with those blown up pics, it may seem a bigger deal than what it really is. But I don't think I would be thinking that in this case. Sorry about you not getting the proper warranty support. That kinda screams "not quite right" (to quote a famous Supertramp song). Any reason you can not be the "initial purchaser"? I mean ... all you need to is produce a receipt which is pretty easy thing to create with a computer. I have had to do that in cases where something was under warranty, but I didn't have the receipt. It is only fair, after all... Just a (slightly devious) thought ...

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Wed Mar 02, 2016 2:51 am
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The reason Fender's warranty doesn't follow the item and stays with the initial buyer. Is simply a matter of contracts.
You as a buyer have no contract with Fender. Your contract is with whoever you bought the guitar from. The retailer has a contract with Fender.
Marshall and Gibson both do things the same way. The only company that mass produces guitar gear that I've seen which doesn't. Where the warranty carries with the item. Is Mesa.
I suspect the reason for that is simply because of the quantity of gear they shift. Purely hypothetical, say FMIC sell 1000 guitars a month. They don't want the possibility of 1000 dissatisfied customers ringing them up at any given moment. They'd much rather Sam Ash, Guitar Centre or whoever deal with that and they take 10 phone calls for that 1000 guitars.

It's pretty common. Ford and Dodge want me to go to the dealership when something goes wrong with my car. Lenovo want me to go back to PC World when something goes wrong with my computer. Not go calling their head office. I don't know who I'm meant to call about this botched gender realignment operation though...

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Your point of contact is the person/business you bought from. Through Ebay you do have safeguards from Ebay too.

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Post subject: Re: Am I being too picky about this pick guard?
Posted: Wed Mar 02, 2016 8:57 am
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