It is currently Mon Mar 16, 2020 2:15 pm

All times are UTC - 7 hours



Post new topic Reply to topic  [ 3 posts ] 
Author Message
Post subject: American Standard SBK Cases
Posted: Wed Nov 16, 2011 4:52 pm
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 8:59 am
Posts: 1
:(

I recently, like 3 weeks ago, purchased an American Standard at the GC. Today as I was going out I went to pick up the case and the handle of the case snapped right off. It appears that the pin that holds one end of the handle on came out at some point recently. When I picked it up the handle came off with the hinge.

This left a hole in the case.

Issues:

1) I called the GC. I was told "call SBK".
2) I called SBK. They said "call Fender". Fender has said they "will get back to me."(?)

SBK also indicated that Fender has a one (1) year warranty on the case, as Fender chose to insure\guarantee the cases.

This raises a question:

SBK guarantees their cases for life. Does the fact that Fender has only a one (1) year warranty on the case mean that I cannot get it fixed if it breaks in the future?

I don't have a warm and fuzzy about the case right now.

It's performance to date does not inspire confidence.


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: American Standard SBK Cases
Posted: Wed Nov 16, 2011 6:17 pm
Offline
Rock Icon
Rock Icon
User avatar

Joined: Wed Mar 31, 2010 12:48 am
Posts: 26417
Location: Tombstone Territory
If the case says "Fender" on it then they're responsible for any warranty claims, regardless of who actually made it. Which in practical terms means it's guaranteed for one year.

Arjay

_________________
"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY


Top
Profile
Post subject: Re: American Standard SBK Cases
Posted: Wed Nov 16, 2011 6:41 pm
Offline
Amateur
Amateur
User avatar

Joined: Sun Jan 24, 2010 12:49 pm
Posts: 171
Location: Upstate, SC
Give Fender a call, they are generally good about warranty claims.

I had one of the Fender/SKB cases crack when it was brand new and they replaced it.

Here is the thread I started here back some time ago about it...

viewtopic.php?f=2&t=49652

_________________
Bob

Fender CD280S NAT, Recording King RO-127
Squier Classic Vibe 50s Telecaster BSB
American Special/Highway One Telecaster hybrid Partscaster
Fender 60th Anv Am Std Telecaster, Natural/Rosewood
http://community.webshots.com/user/rjstaaf


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: