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Post subject: masterbuilder interaction
Posted: Fri Apr 10, 2015 6:36 pm
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So I watched an older interview with a fender masterbuilder (2-3 years old)
and he says that the masterbuilders interact with the customers on the build,


did that change?
Because I ordered my custom shop guitar a few weeks ago, and I was told that I have to be very specific with the order/specs and theres no way to talk to the masterbuilder during the process

like for example if I m not sure what kind of neck type or shape, its not possible to get an opinion from the masterbuilder?

or ask his opinion what kind of wood type would fit the rest of the guitar best?


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Post subject: Re: masterbuilder interaction
Posted: Sun Apr 12, 2015 4:53 pm
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See below.....

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Last edited by ZZDoc on Sun Apr 12, 2015 5:03 pm, edited 1 time in total.

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Post subject: Re: masterbuilder interaction
Posted: Sun Apr 12, 2015 5:02 pm
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malaki_ wrote:
Because I ordered my custom shop guitar a few weeks ago, and I was told that I have to be very specific with the order/specs and theres no way to talk to the masterbuilder during the process

In the 'how to order section' the narrative has not changed. It states that the masterbuilder will contact you to discuss all of the details of your build. If that's no longer the case then it's certainly constitutes a significant departure from previous policy without notice. Forum members, in prior years, who ordered Masterbuilt instruments, certainly spoke of enjoying their interactions with the luthiers. Contact consumer relations again and remind them that the website represents that the masterbuilder will contact the customer. If that is truly no longer the case, I'd cancel my order. Shop a preowned Custom Shop guitar that speaks to you needs. These issues with FMIC are becoming tiresome to say the least.

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Post subject: Re: masterbuilder interaction
Posted: Mon Apr 13, 2015 8:13 am
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for example I wanted to let the masterbuilder choose if the neck should be quartersawn or not
and thats not possible,
i have to order it as i want it ,
and theres no way to get the opinion of the builder for me


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Post subject: Re: masterbuilder interaction
Posted: Mon Apr 13, 2015 12:34 pm
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malaki_ wrote:
....i have to order it as i want it , and theres no way to get the opinion of the builder for me

Contact Consumer Relations and challenge them with what the Custom Shop website represents...i.e....'the masterbuilder will contact you'. If that is no longer the case, it's your coin toss. I would walk away.
'Things Have Changed' :evil:

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Post subject: Re: masterbuilder interaction
Posted: Mon Apr 13, 2015 2:11 pm
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good idea, I sent them an email


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Post subject: Re: masterbuilder interaction
Posted: Tue Apr 14, 2015 4:38 pm
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I got a reply and was told that it would be possible to get contacted by the masterbuilder before the build,


I just have to write it in the order sheet


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Post subject: Re: masterbuilder interaction
Posted: Tue Apr 14, 2015 4:42 pm
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malaki_ wrote:
I got a reply and was told that it would be possible to get contacted by the masterbuilder before the build. I just have to write it in the order sheet

Well...downward and inward! Keep us briefed on your progress, Be prepared to wait.

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Post subject: Re: masterbuilder interaction
Posted: Tue Apr 14, 2015 5:30 pm
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ZZDoc wrote:
malaki_ wrote:
I got a reply and was told that it would be possible to get contacted by the masterbuilder before the build. I just have to write it in the order sheet

Well...downward and inward! Keep us briefed on your progress, Be prepared to wait.


thanks
i have a 3 year waiting time ahead of me!


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Post subject: Re: masterbuilder interaction
Posted: Tue Apr 14, 2015 6:55 pm
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malaki_ wrote:
thanks i have a 3 year waiting time ahead of me!

Typical. I'm 73. Been there, done that. Ten years ago. No more. I'd like my guitar before I die. .Did you specify anyone?

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Post subject: Re: masterbuilder interaction
Posted: Tue Apr 14, 2015 11:57 pm
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yeah john cruz,

but i have trouble deciding on some of my specs...
i already ordered, but want to change some stuff maybe


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Post subject: Re: masterbuilder interaction
Posted: Wed Apr 15, 2015 5:45 am
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malaki_ wrote:
yeah john cruz, but i have trouble deciding on some of my specs...i already ordered, but want to change some stuff maybe

I'd have bet on Cruz. Well...see what you can work out when he calls.

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Post subject: Re: masterbuilder interaction
Posted: Sun Apr 26, 2015 2:19 am
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I changed my spec along the way because in three years my tastes changed. Beware that some changes will put you back at the end of the queue, colour for example.

It was cool when Todd emailed me though (you know, my friend Todd Krause).


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Post subject: Re: masterbuilder interaction
Posted: Sun Apr 26, 2015 6:52 am
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shaky wrote:
I changed my spec along the way because in three years my tastes changed. Beware that some changes will put you back at the end of the queue, colour for example. It was cool when Todd emailed me though (you know, my friend Todd Krause).

You ought to PM this OP and tell him your tale of woe. Too long to retell in these pages. We remember.

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Post subject: Re: masterbuilder interaction
Posted: Sun Apr 26, 2015 2:23 pm
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ZZDoc wrote:
shaky wrote:
I changed my spec along the way because in three years my tastes changed. Beware that some changes will put you back at the end of the queue, colour for example. It was cool when Todd emailed me though (you know, my friend Todd Krause).

You ought to PM this OP and tell him your tale of woe. Too long to retell in these pages. We remember.


Nice idea Doc, will do.


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