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Post subject: Re: Mike?
Posted: Tue Apr 29, 2014 5:15 pm
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If an instrument you order from Fender is not right when you receive it, just send it back and they'll make it right.


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Post subject: Re: Mike?
Posted: Tue Apr 29, 2014 5:41 pm
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Relic G Man wrote:
If an instrument you order from Fender is not right when you receive it, just send it back and they'll make it right.

Been there, done that with a Teambuilt Strat about 10 years ago. Took them 6 months to make the change, on top of the over a year it took to deliver the guitar the first time. Question being considered is whether or not changes in management policies are going to negatively impact the quality of services in all quarters.

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Post subject: Re: Mike?
Posted: Wed Apr 30, 2014 8:32 am
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ZZDoc wrote:
Relic G Man wrote:
If an instrument you order from Fender is not right when you receive it, just send it back and they'll make it right.

Been there, done that with a Teambuilt Strat about 10 years ago. Took them 6 months to make the change, on top of the over a year it took to deliver the guitar the first time. Question being considered is whether or not changes in management policies are going to negatively impact the quality of services in all quarters.



Exactly.

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Post subject: Re: Mike?
Posted: Wed Apr 30, 2014 11:47 am
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(ZZDoc wrote - Question being considered is whether or not changes in management policies are going to negatively impact the quality of services in all quarters.)

The answer is no, these changes are being made to better the quality. You can't make much money being a slacker, these people aren't dumb, they know this, and in today's economy, people are more conscious of how to make a dollar and stay in business.


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Post subject: Re: Mike?
Posted: Wed Apr 30, 2014 1:41 pm
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Relic G Man wrote:
The answer is no, these changes are being made to better the quality. You can't make much money being a slacker, these people aren't dumb, they know this, and in today's economy, people are more conscious of how to make a dollar and stay in business.

Is that an assumption you're making or do you have the inside skinny as to what's going down in the board room? 8)

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Post subject: Re: Mike?
Posted: Wed Apr 30, 2014 1:48 pm
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Increasing quality costs money in the short term, but pays off in the long term. Now ask yourself. What do you think the members of the board room are concerned with?

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Post subject: Re: Mike?
Posted: Wed Apr 30, 2014 2:15 pm
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Good quality is how you keep customers coming back, and in turn, you make a profit.

Just like TheKingofPain said - Increasing quality costs money in the short term, but pays off in the long term.

This is true, and the guys at Fender don't want to lose money, these are the reason's you are seeing such changes being made.

All we can do in business, is do our best, and hope for the best.


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Post subject: Re: Mike?
Posted: Wed Apr 30, 2014 5:57 pm
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Relic G Man wrote:
All we can do in business, is do our best, and hope for the best.

Asked but not answered.....time will tell.

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Post subject: Re: Mike?
Posted: Thu May 01, 2014 6:47 am
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ZZDoc wrote:
Relic G Man wrote:
The answer is no, these changes are being made to better the quality. You can't make much money being a slacker, these people aren't dumb, they know this, and in today's economy, people are more conscious of how to make a dollar and stay in business.

Is that an assumption you're making or do you have the inside skinny as to what's going down in the board room? 8)


Answer: The latter.


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Post subject: Re: Mike?
Posted: Thu May 01, 2014 9:09 am
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Relic G Man wrote:
Answer: The latter.

Well, in consideration of this thread, and quality and variety of guitars the Custom Shop was turning out, there are many things left unanswered particularly where Eldred was concerned.

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Post subject: Re: Mike?
Posted: Thu May 01, 2014 10:07 am
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Mike had nothing to do with the quality and variety, in fact, he had little to do with the shop at all, he was only the director.

Give credit where credit is due, you're forgetting completely about the master builders, and apprentices, without them, you wouldn't see the quality and variety that they are still turning out today as we speak.


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Post subject: Re: Mike?
Posted: Thu May 01, 2014 12:24 pm
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Relic G Man wrote:
Mike had nothing to do with the quality and variety, in fact, he had little to do with the shop at all, he was only the director.

Interesting observation. Doesn't speak much about the way FMIC operates then. I once served as the director of a major hospital clinical service. I had everything to do with everything. Not withstanding the skill of the artisans, which we take a given here, one would assume that the Custom Shop functioned from the top down, and the director is where the buck stopped, and in whose office 'the fan' was situated. Judging from present circumstances, he apparently failed to duck.

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Post subject: Re: Mike?
Posted: Thu May 01, 2014 12:46 pm
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Apparently.

If you get a chance, take a walk through the shop and you'll see that all is well, still operating like a well oiled machine, just like it always has, and I guarantee that it will continue.

The Custom Shop is a money maker, all about quality, you can rest assure it won't drop here, with or without Mike.


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Post subject: Re: Mike?
Posted: Thu May 01, 2014 12:52 pm
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I don't know. I'd think he'd probably have some influence over what we see as model choices and overall policies and procedures. All I'm saying is that board members and the like really care little for the name and longevity of a company. They care about profit. This is a slash and burn mentality. They start out with a company that is hurting but has a solid name. Buy it cheap. Build it up with marketing, and bloat. Run up the credit cards while making bank of the inflated numbers. Then sell their shares and let the spiral consume it. Let someone else clean up the mess.

Change in overall leadership, coupled with change in the Custom Shop leadership says that the Custom Shop's way of doing business MAY change. Whether in simple day to day procedures of broader policies. However, if Fender's problem is debt and lack of profit. Then the goal is not going to be increasing quality. Because we know that costs money in the short term. The goal will be decreasing costs to make the overall profile of the company better and increase profit margin. Do more with less. Know where that hurts? Quality.

Boards work off reports. Quarterly and annually. They don't care that in 10 years dumping a ton of money into a tighter Quality Management program will result in better brand loyalty. They care about the portfolios of the investors and how they look when they have to make their reports. That is a short term mentality. Nothing about this change says higher quality to me. It says tread carefully.

Now. That is not to call into question the integrity of anyone in the shop. Moreover, that isn't to call into question the integrity of anyone on the line in any Fender plant all over the world. I'm sure everyone goes in and does the best job they can muster every day. However, what you craft, or assemble is only as good as you are allowed to make it. Whether that be in terms of time you are allowed to put into it. The materials and tools you are given to work with. Or the safeguards against mistakes you are given to protect the integrity of your finished product. The goal of a craftsman is vastly different than that of an investor. The craftsman works to make a living crafting something from himself. The investor invests to make a living off the work of both the craftsman and his customer. (whom trades their labor in the form of currency for the craftsman's goods)

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2014 Fender Super Bassman and Bassman 100T/410 Neo


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Post subject: Re: Mike?
Posted: Thu May 01, 2014 3:48 pm
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Well put TheKingofPain ! :D


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