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Post subject: Re: John Cruz
Posted: Tue Apr 14, 2015 3:44 pm
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Midak wrote:
I have.
reck wrote:
Now I have been talking to a Paul at Fender, and I have to now take guitar cross town and jump through more hoops to get this resolved. meanwhile after spending $6400 on a John Cruz guitar I still have no guitar.
reck wrote:
He said he has seen this before and he wont even deal with Fender, "It's too much hassle, and not worth it".
reck wrote:
They want me to take the guitar to their local place by Milwaukee, and have some guy refurbish it. Not John Cruz Who I thought built it. His name is on it.

As I can see, Fender replied with a service option - is that John Cruz would not be the guy fixing it? If the repairment procedure is easy I don't see where it falls short.
reck wrote:
reck wrote:
Well the verdict is in. I just got a call from Rauen guitars, and he said he could dress the frets way down and get it to play the best he can like that, but he does not recommend that. He said the guitar needs to be ferretted. There is no way I trust this guitar going back to Fender/John Cruz after they let this guitar out of the "Custom Shop " like this. What a disgrace!! I want the guitar so I am going to have to eat this. Fender, John Cruz, or Maken music owes me $500 to make this right. I will be forwarding this to all of them, and the chat rooms I have been in about this. I will let you know what they decide. Blessings Chris
reck wrote:
You could not be more wrong. Rauen guitars does not have a beef with fender, he said working with them is not worth the hassle. I gave fender a chance, Paul wanted me to give my guitar to some Joe blow. Again If you buy a $200 strat what do you expect? If you buy a $2000 strat what do you expect? If you buy a $6400 strat from custom shop John Cruz, I at very very very minimum expect it to be playable. If you disagree with this, you are full of $@!&.

Again, you don't answer - the fact that you don't trust them while you don't even know the cause of the problem doesn't tell me something. Fender gave you an option and you decided to overlook it because you didn't like the repair guy. That's your problem.

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Last edited by Midak on Tue Apr 14, 2015 3:54 pm, edited 2 times in total.

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Post subject: Re: John Cruz
Posted: Tue Apr 14, 2015 3:52 pm
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You are welcome to take your guitars to some guitar guy at maken music, that already said nothing is wrong with the guitar. I will take mine to Master Luther Denny Rauen (Rauen Guitars Milwaukee). Your guitar your choice.


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Post subject: Re: John Cruz
Posted: Tue Apr 14, 2015 3:58 pm
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Do whatever pleases you. I would first try Fender's recommendation though, especially for a CS guitar/bass, without all that fuss. I hope that Master Luther Denny Rauen will fix your guitar.

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Post subject: Re: John Cruz
Posted: Tue Apr 14, 2015 8:00 pm
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Having read the whole thread, respectfully point out a couple of things: You continue to say "buyer beware" but you don't seem to have read the warranty, or at least decided early on that you would ignore it http://support.fender.com/warranty/FENDER_LIMITED_LIFETIME_ELECTRIC_INSTRUMENT_WARRANTY_9-2001_revC.pdf, thus voiding the warranty by taking it to an unauthorized repair place. Reputation and intent of the repair person is meaningless if they are not an authorized center. The Custom Care program also appears to have been ignored. http://customcare.fender.com/index.php

Going by your own rules,opinions, and expectations is certainly your right, but if they are in opposition of the guidelines publicly posted (buyer beware), then it's pretty likely that you will end up dissatisfied.

Here is what I know.
The first point of contact should be your dealer.
The Custom Care program is about options, if you believe your guitar needs servicing ( which, you obviously do- or did).
For servicing.....the options are (unless things have radically changed very recently)
get it back to the dealer
get it to an authorized Custom Care Service Center
send it back to the Custom Shop.
All three would first evaluate the guitar to make sure it indeed needs to be serviced.
If it was determined that it did need servicing, then any of the three could perform the repair.....customer's option.
If it went back to the Custom Shop, a Master built guitar would be repaired by the master builder.

I also know that a custom shop guitar needing a fret job right out of the chute is literally unheard of, so it is not surprising that other folks you have spoken to are slow to believe it.......and the only way to show it is for them to have it in their hands. A picture won't show that.

I don't expect that most folks at Fender peruse this forum or others like it (cause they're working you see), but it's not outside the realm of possibility.

I don't know if I would be called a John Cruz "fanboy", but I do know him, and I do like him, and I do have enormous respect for the work he does and has done over the years, but mostly I respect him for the amount of caring about what he builds and the folks he works with he has always shown. So truthfully, the reluctance to believe what is being put forth here is based not on being a "fanboy" but on real time experience through the years as to what to expect from John. No disrespect intended, but John is a "known" and you are an "unknown".

I wish you luck and inevitably hope that you get your guitar playing to your satisfaction.

buyer beware indeed.

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Post subject: Re: John Cruz
Posted: Wed Apr 15, 2015 2:51 am
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reck wrote:
Hi anyone who is interested in Buying/ordering a John Cruz guitar. I just bought a NEW John Cruz 1960 strat and it came unplayable. You/I would think for $6400.00 that this guitar would be race ready, it is not. Now I have been talking to a Paul at Fender, and I have to now take guitar cross town and jump through more hoops to get this resolved. meanwhile after spending $6400 on a John Cruz guitar I still have no guitar. The issue is that the frets ends were rounded off too much and the High and low E falls off the ends. (most severly the high E) It is at Master Luthier, (Rauen guitars) right now, look him up in milwaukee, he was shocked that this is what I got for my money. He thought I bought it second hand and some hack did this. He said he has seen this before and he wont even deal with Fender, "It's too much hassle, and not worth it". So much for finally being able to buy a awsome guitar and have it a enjoyable experience. I'm not even sure if John Cruz made this guitar. (They maybe just slaped his name on it). anyway this sucks Buyer beware. I will keep you posted on this, here and other sites. Blessings


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Post subject: Re: John Cruz
Posted: Wed Apr 15, 2015 2:58 am
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YOU asked for information on John Cruz guitars at the start of this forum. I gave you information. what you do with it is up to you. In my experience keep your expectations low, and expect to be without a guitar for sometime while it gets repaired, no matter what route you take. If you like reading a lot of sugar before you decide to buy anything, go to Fender website you will get your fill. Again If you buy a $200 strat what do you expect? If you buy a $2000 strat what do you expect? If you buy a $6400 strat from custom shop John Cruz, I at very very very minimum expect it to be playable. If you disagree with this, John Cruz will love you back. Blessings


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Post subject: Re: John Cruz
Posted: Wed Apr 15, 2015 3:17 am
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In my experience keep your expectations low, and expect to be without a guitar for sometime while it gets repaired, no matter what route you take.

This...is a fact of life! And it doesn't matter if it is a $200 guitar or a $20,000 guitar, you will be without your guitar while the work gets done.


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Post subject: Re: John Cruz
Posted: Wed Apr 15, 2015 3:24 am
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AMEN on that :lol: Blessings Have a good day.


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